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FAQ
With each subscription plan, you receive a specific amount of monthly credits and access to Creatify’s premium features throughout the subscription period. This includes advanced AI video creation tools to enhance your marketing campaigns.
Credits are spent at a rate of 5 credits for every 30 seconds of video, with the time rounded up to the nearest 30 seconds.
Unused credits are valid for 2 months, so they can be carried over to the next month. If you choose the annual plan, all your credits are given upfront and are valid for the entire year.
Creatify supports 29 languages to cater to a global audience: English, Hindi, Portuguese, French, German, Japanese, Chinese, Spanish, Korean, Indonesian, Italian, Arabic, Bulgarian, Czech, Danish, Dutch, Greek, Finnish, Croatian, Malay, Romanian, Slovak, Swedish, Ukrainian, Russian, Tamil, Tagalog, Turkish, Polish.
You can make unlimited edits to a previously exported video and export a new video from that project. This is considered a revision.
Yes, on the free plan, you will receive 10 free credits every month.
You can change your plan at any time, and it will start a new billing cycle. All unused credits from your previous plan will remain available through the new billing cycle. You cannot switch from an annual plan until you have less than 10 credits left.
No, the credits allocated on the free plan are distinct from those provided with any of the paid plans. Therefore, they cannot be transferred to or used on paid plans.
You can cancel your plan at any time. Your subscription will be active till the end of the billing cycle.
You own all of your creatives, even after your plan ends. You can use them in any channel without limitations. All of the stock footage used in Creatify is royalty-free.
Please see the Refund Policy outlined in our Terms of Service.
We support links to any product or an app, like Amazon, Shopify, App Store and Google Play links.
Yes, you can change almost anything in your video ad with our powerful precise editor feature. Just hit "Edit" button on the preview screen.
You can add product images, videos, and text descriptions. Or, you can use the product link to allow Creatify to get these assets directly from the store page.