Name: Select VoiceCom
Address: Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000, Cebu City, Philippines, 6000, PH
Telephone: 855-777-4349
Price range: < $25
Rating: 4.8

Philippines BPO Contact Center Experts

Since 2008, Select VoiceCom has delivered cost-effective, performance-driven contact center solutions for businesses in the USA, UK, CA, AU, and beyond. We offer 1,500 certified, premise-based, secure workstations in the Philippines. Our college-educated agents excel in IB, OB, B2B, and B2C programs, delivering quality results across various industries and business sizes.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Cebu City, Philippines
Year founded
Founded 2008

Overview by:

Jeff Velodota

Vice President of Sales About the Team

Service Lines

Call Center Services: 30%
Customer Service Outsourcing: 30%
Back Office Outsourcing: 10%
Finance & Accounting Outsourcing (FAO): 10%
IT Staff Augmentation: 10%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Medical Billing Services: 50%
Claims Processing: 10%
Data Entry & Processing: 10%
Legal Outsourcing: 10%
Payment Processing: 10%
Revenue Cycle Management: 10%

Inbound Services

Inbound appointment scheduling: 80%
Answering services: 20%

Customer Service Outsourcing

Phone Support Services: 45%
Chat Support Services: 20%
Email Support Services: 20%
Order Processing & Taking: 15%

Outbound Services

B2C Telemarketing & telesales: 45%
Collections Recovery Services: 25%
Customer Surveys & Market Research Calls: 20%
Third party verification: 10%

Sales Outsourcing

B2B Appointment Setting: 35%
B2B Lead Generation: 35%
B2B Lead Qualification: 30%

Industries

Education: 10%
Energy & natural resources: 10%
Financial services: 10%
Information technology: 10%
Insurance: 10%
Legal: 10%
Media: 10%
Medical: 10%
Retail: 10%
Telecommunications: 10%

Clients

Small Business (<$10M): 80%
Midmarket ($10M - $1B): 20%

Call Center Services Customer Service Outsourcing

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.6 /5

What Clients Have Said

Select VoiceCom is recognized for providing good value for cost with a pricing structure that fits clients' budgets. Clients appreciate their high quality of service and responsiveness, often highlighting their ability to meet project needs efficiently.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 8 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Select VoiceCom Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.6
Willing to Refer 5.0

Top Mentions

Review Highlights

Need for More Proactive Account Learning

One client noted that Select VoiceCom could improve by being more proactive in learning about client accounts, suggesting reaching out for internal handling methods when representatives struggled.
Detail-Oriented and Knowledgeable

Clients appreciate Select VoiceCom's detail-oriented approach and the valuable insights they provide based on their industry knowledge and experience, which contribute to successful campaign outcomes.
High Client Satisfaction and Results

Clients report significant improvements in key performance indicators, such as increased sales, improved call quality, and enhanced customer satisfaction. These results reflect Select VoiceCom's effective service delivery and client focus.
Effective Recruitment and Talent Management

Select VoiceCom excels in sourcing, hiring, and managing talented individuals, contributing to client success. Clients appreciate their ability to build strong teams that align with their business needs and culture.
Impressive Client Communication and Support

Select VoiceCom is commended for their excellent communication and support, with clients appreciating their openness to suggestions and their ability to maintain strong partnerships.
Proactive Problem Solving and Adaptability

Clients commend Select VoiceCom for their proactive approach to problem-solving and their ability to adapt quickly to changing requirements. This flexibility helps maintain seamless workflows and minimizes disruptions.

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Select VoiceCom Reviews

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Back Office Outsourcing Sales Outsourcing
$1,000,000 to $9,999,999
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What I find most impressive about SVC is the quality of service and care that they provide."

Feb 7, 2025

Director, Photography Studio

Drew Sullivan

Media
Australia
51-200 Employees
Online Review
Verified

Select VoiceCom has partnered with a photography studio to move their bookings department from Australia to the Philippines. They've built a team of salespeople who could convert leads into clients.

Select VoiceCom has helped the client grow their annual sales from $4 million to $8 million, helping them open new business locations. The team is reliable, timely, and attentive to the client's needs. They go above and beyond to provide excellent service and care to the client and their staff.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

Portrait photography studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Convert Leads
Book Clients
Grow Revenue

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

High ratings
Great culture fit
Company values aligned

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with SVC to move our bookings department out of Australia and into the Philippines. The goal was to build a team of skilled salespeople who could convert a mix of leads into clients. Deliveribles include:

1. Total Sales

2. Conversion rate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome measured was total sales.

SVC helped us grow our annual sales from $4M per year to $8M leading to new locations for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.

What was your primary form of communication with Select VoiceCom?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

What I find most impressive about SVC is the quality of service and care that they provide not just to us as a client but also to our staff there in Cebu. They are always running fun events and activities to build a strong team culture and attract the best talent.

Are there any areas for improvement or something Select VoiceCom could have done differently?

No areas of improvement for now. They always bend over backwards for us even in the most difficult times like covid lockdowns.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Answering services Virtual receptionist
$200,000 to $999,999
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their ability to truly listen and adapt to our specific needs was remarkable."

Jan 8, 2025

Principal, Shapiro Legal Group PLLC

Jessica Mclaughlin

Legal
New York City, New York
11-50 Employees
Online Review
Verified

Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration.

Select VoiceCom's work has improved conversion rates, procedure efficiency, and processing times, ensuring a high standard of accuracy. The team delivers on time, responds to needs, and easily handles complex tasks. Their dedication, adaptability, and proactiveness have impressed the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of Shapiro Legal Group PLLC

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Legal Screening and intake for law firm
Quality control

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

Pricing fit our budget
Good value for cost
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Lead Verification, Quality Control, Data Management, Customer Service, Legal Intake, Case Administration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ensured a high standard of accuracy in verifying customer leads, significantly decreasing invalid entries and contributing to better conversion rates. Enhanced the quality of customer interactions by implementing quality assurance processes and providing ongoing training for the team. Efficiently processed and maintained a large volume of data entries with precision, delivering reliable information. Improved the efficiency of legal intake procedures, leading to a noticeable increase in completed intakes and faster case processing times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly attentive to our needs, addressing questions and concerns promptly. They adapted quickly to any changes in requirements ensuring the project remained aligned with our goals. Their ability to handle multiple complex projects simultaneously was impressive, as they maintained a seamless workflow without any delays or missed deadlines. Even during periods of high volume, they prioritized tasks effectively, ensuring that all items were delivered promptly without compromising quality. Whenever challenges arose, they provided thoughtful solutions and implemented them efficiently showcasing their flexibility and dedication to client satisfaction.

What was your primary form of communication with Select VoiceCom?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The company’s dedication to delivering results stood out. Their thorough quality control measures ensured that every interaction and process was handled with care. Their ability to truly listen and adapt to our specific needs was remarkable. They tailored their services to align perfectly with our objectives making us feel like a valued partner rather than just another client. What impressed us most was their proactive problem solving approach. Whenever a challenge arose, they addressed it swiftly and offered practical, well thought out solutions that minimized disruptions. The company’s ability to excel in multiple areas: lead verification, data management, customer service, and legal intake was unique. They seamlessly integrated these services, providing a comprehensive solution under one roof.

Are there any areas for improvement or something Select VoiceCom could have done differently?

N/A - Their services were highly effective

RATINGS

5.0

Call Center Services
Answering services
Confidential
Mar. 2023 - Jan. 2026

4.5

Quality: 4.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.5

"If there were any concerns, those were handled immediately and we saw an improvement."

Sep 24, 2026

Operations Manager, Insurance Company

Anonymous

Insurance
Beaverton, Oregon
11-50 Employees
Online Review
Verified

Select VoiceCom provided call center services for an insurance company. The team handled outbound and inbound calls and completed tele-underwriting interviews.

Select VoiceCom handled 75% of outbound calls, and the client was impressed with the team's training expectations. Select VoiceCom was friendly, professional, and responsive to the client's needs. The team usually met deadlines and communicated via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of an insurance company

Describe what your company does in a single sentence.

Tele-underwriting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Outbound Call Handling
Inbound Call Handling
Completing tele-underwriting interviews

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

High ratings
Pricing fit our budget
Company values aligned

How many teammates from Select VoiceCom were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tele-underwriting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Handled 75% of outbound calls. Learned 25% of the accounts. Audit scores averaged around 95%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team usually met deadlines. If there were any concerns, those were handled immediately and we saw an improvement. Everyone has been friendly and professional.

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

Training expectations were met. Worked with customer service representatives immediately if when there were concerns brought to their attention.

Are there any areas for improvement or something Select VoiceCom could have done differently?

Could have been more proactive when representatives were struggling with learning the accounts. Such as reaching out to ask how we handled things internally when issues similar to their arised.

RATINGS

4.5

"Overall this is a great place to work with. They are customer focused and work towards success."

Demand Generation Marketing Recruitment Process Outsourcing Video Marketing
$10,000 to $49,999
Apr. 2025 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 3.5

Willing to Refer: 5.0

"We love their personalized approach."

Oct 17, 2025

Chief People Officer, Financial Services Company

Anonymous

Financial services
Denver, Colorado
51-200 Employees
Online Review
Verified

Select VoiceCom provides recruitment services for a financial services company. The team has sourced, hired, and managed marketing and analytics professionals.

Select VoiceCom has successfully hired a team of talented individuals who contributed to the client's success. The team is well-organized and communicative, responding within 24 hours. Select VoiceCom is open-minded to changes and suggestions, making them easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief People Officer of a financial services company

Describe what your company does in a single sentence.

We are an online lead generation company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

To help us establish marketing and analytics talent in the Philippines

SOLUTION

How did you find Select VoiceCom?

Referral

Why did you select Select VoiceCom over others?

Great culture fit
Company values aligned

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Source, hire, and manage team members.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Source and hire a team of talented individuals that can contribute to the success of the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved.

What was your primary form of communication with Select VoiceCom?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We love their personalized approach, very easy to speak too, honor what they say they are going to do and are open minded to change.

Are there any areas for improvement or something Select VoiceCom could have done differently?

Not at this time.

RATINGS

4.5

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Dec. 2024 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"Their team has been amazing to work with."

Feb 5, 2025

VP of Operations, Third-Party Management Company

Anonymous

Business services
Brooklyn, New York
11-50 Employees
Online Review
Verified

Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center.

Thanks to Select VoiceCom's efforts, the client has improved their call quality and close rate. The team is responsive to the client's needs and provides honest feedback. They also communicate well through virtual meetings, and their professionalism, values, and work culture have been impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP Of Operations of a business services company

Describe what your company does in a single sentence.

Our company is a third party management company in self storage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

To improve our call qty and quality

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

Great culture fit
Company values aligned

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with SVC to support our rapid growth and to support our internal call center. We are focused on providing the best customer service to our clients and tenants.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have improved our close rate and call quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes- their team has been amazing to work with. We are so grateful for the relationship we have built. We have open and honest feedback that goes both ways.

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

SVC truly meets our needs from a culture prospective alone. I truly value the connection piece and the communication we are given.

Are there any areas for improvement or something Select VoiceCom could have done differently?

RATINGS

4.5

Call Center Services Customer Service Outsourcing Sales Outsourcing
$50,000 to $199,999
Nov. 2023 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Select VoiceCom's commitment to achieving our company initiatives is impressive."

Jan 23, 2025

Managing Member, Self-Storage Company

Anonymous

Real estate
Morehead City, North Carolina
11-50 Employees
Online Review

Select VoiceCom provides call center services for a self-storage company. The team handles inbound sales and customer service calls.

Select VoiceCom's success has been measured through improved phone call answer rates, lead conversion, tenant protection penetration, and call duration. The team is responsive to the client's requests and delivers on time. They do a great job monitoring established KPIs, reporting, and coaching.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Member of a real estate company

Describe what your company does in a single sentence.

We own and operate self storage facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Provide better sales and customer service.
Reliably obtain customer information
Improve companywide communication

SOLUTION

How did you find Select VoiceCom?

Referral

Why did you select Select VoiceCom over others?

Referred to me

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Select Voicecom staffs a small contact center that field inbound sales and customer service calls for my company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Phone call answer rate, lead conversion, tenant protection penetration, call duration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is an ongoing project. The team leads does a great job monitoring established KPI's, reporting, and coaching. They are very responsive to our requests and deliver in established timeframes.

What was your primary form of communication with Select VoiceCom?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Select VoiceCom's commitment to achieving our company initiatives is impressive. Great English. Professional attitudes.

Are there any areas for improvement or something Select VoiceCom could have done differently?

N/A

RATINGS

5.0

Call Center Services Sales Outsourcing
Inbound appointment scheduling
$50,000 to $199,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're detail-oriented and provide a lot of inputs based on their previous experience."

Jan 19, 2025

President, Marketing Technology Company

Anonymous

Advertising & marketing
Miami, Florida
11-50 Employees
Online Review
Verified

Select VoiceCom provides call center services for a marketing technology company. They're tasked with calling over over 1,000 local businesses daily on the client's behalf to promote their products and services.

The client has been pleased with the call dispositions. By being highly flexible and agile, Select VoiceCom offers a personal touch when addressing the client's needs. The team is also detail-oriented and always provides valuable insights based on their knowledge and experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of an advertising & marketing company

Describe what your company does in a single sentence.

Marketing Technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Acquire New Local Busienss Clients

SOLUTION

How did you find Select VoiceCom?

Previous Client

Why did you select Select VoiceCom over others?

High ratings
Great culture fit
Good value for cost
Company values aligned
Worked with previously

How many teammates from Select VoiceCom were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Select Voice assisted with calling 1k+ local businesses daily on our behalf offering our products and services to small business owners

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call dispositions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very flexible and agile to help continue to optimize and create efficiencies for the campaign

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

They're detail-oriented and provide a lot of inputs based on their previous experience to make the campaign successful

Are there any areas for improvement or something Select VoiceCom could have done differently?

I believe checking in on goals and ensureing financial viability more often would be beneficial

RATINGS

5.0

Call Center Services
$50,000 to $199,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They follow the steps and directives with ease."

Jan 13, 2025

Recruitment Manager, Clinical Research Company

Anonymous

Other industries
Raleigh, North Carolina
51-200 Employees
Online Review
Verified

Select VoiceCom provides patient recruitment services for a clinical research company. The team receives leads, enters them into the CTMS, contacts patients, completes their profiles, and schedules them.

Select VoiceCom has successfully randomized patients for the client. The team is attentive, follows the client's directives, and is easy to work with. The client communicates with Select VoiceCom through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Recruitment Manager of a pharmaceuticals company

Describe what your company does in a single sentence.

Clinical Research trials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Patient Recruitment
Health Information Collection

SOLUTION

How did you find Select VoiceCom?

used in prior company

Why did you select Select VoiceCom over others?

Prior relationship

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Receive leads, enter into CTMS, contact patient, complete profile, prescren for partcipation in study, schedule patient

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Randomized patients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is very attentive and follows the process as directed

What was your primary form of communication with Select VoiceCom?

Virtual Meeting

What did you find most impressive or unique about this company?

They follow the steps and directives with ease.

Are there any areas for improvement or something Select VoiceCom could have done differently?

Not at this time

RATINGS

5.0

Call Center Services
$1,000,000 to $9,999,999
May 2023 - Ongoing

4.5

Quality: 4.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 5.0

"Their consistency and good training are outstanding."

Jan 13, 2025

CFO, AdvisoryCloud

Leo Prada

Other industries
San Rafael, California
51-200 Employees
Online Review
Verified

Select VoiceCom provides call center services for an advisory platform. The team handles inbound and outbound calls, email, chat, data entry into Salesforce, and other voice and non-voice office tasks.

Select VoiceCom's work has led to a 35% surge in customer satisfaction scores, a 40% decrease in response times, and a 25% increase in overall sales conversions within the first six months. The team is consistent and well-trained. Select VoiceCom collaborates closely with the client via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of AdvisoryCloud

Describe what your company does in a single sentence.

AdvisoryCloud connects professionals with companies seeking advisory board members to provide strategic guidance and expertise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

phone Customer Service support and sales

SOLUTION

How did you find Select VoiceCom?

Online Search

Why did you select Select VoiceCom over others?

High ratings

How many teammates from Select VoiceCom were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

provide staffing and management for Client’s sales
and customer support services which may include inbound and outbound telephone
calls, email, chat, and data entry into Salesforce and such other voice and non-voice
office tasks assigned.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with Select VoiceCom led to a 35% increase in customer satisfaction scores, a 40% reduction in response times, and a 25% boost in overall sales conversions within the first six months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes good close work with the management team

What was your primary form of communication with Select VoiceCom?

Email or Messaging App

What did you find most impressive or unique about this company?

Their consistency and good training are outstanding.

Are there any areas for improvement or something Select VoiceCom could have done differently?

not really

RATINGS

4.5

Customer Service Outsourcing Recruiting Recruitment Process Outsourcing
Customer Service Training
Confidential
Jan. 2021 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are the best!"

Jan 13, 2025

CEO, Financial Services Co

Anonymous

Financial services
Los Altos, California
11-50 Employees
Online Review
Verified

Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents.

The client was satisfied with the customer service team that Select VoiceCom assembled. Moreover, the team was responsive and communicated via email, messaging apps, and virtual meetings. Overall, the client praised the team's high security standards and eye for talent.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of a financial services company

Describe what your company does in a single sentence.

We help people find and rollover their 401(k)s

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Select VoiceCom to accomplish?

Customer service

SOLUTION

How did you find Select VoiceCom?

Referral

Why did you select Select VoiceCom over others?

High ratings
Referred to me

How many teammates from Select VoiceCom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SVC helped us hire and train a team of agent for customer services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are very sastified with what the SVC team are doing for us. They are the best!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive

What was your primary form of communication with Select VoiceCom?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

High standards for security and quality of people.

Are there any areas for improvement or something Select VoiceCom could have done differently?

RATINGS

5.0

Showing 1-10 of 10 Reviews

Our Story

Our strength starts with our people. We cultivate talent, prioritize excellence, and lead with integrity. With agility and industry insight, Select VoiceCom helps businesses scale smarter. We exist to accelerate client success and aim to be the premier outsourcing partner, connecting high-performing teams with companies poised for growth.

Meet the Team

Jeff is a seasoned sales expert with over 30 years of experience in the field. As the Vice President of Sales, he provides strategic insights into BPO solutions and designs cost-effective programs for SVC.

Mark is the CEO and founder of Select VoiceCom. With over 15 years of experience, he leads SVC in strategic decision-making, driving company growth and innovation.

As President of Select VoiceCom, Trevor Michael spearheads business strategy development and execution, driving consistent value for SVC’s clients.

What Sets Us Apart

Scalable BPO Solutions for Modern Businesses

Select VoiceCom brings 17+ years of proven BPO expertise, providing clients with enterprise-level support and specialized talent on demand. We offer elastic scaling, extended live support hours, and the operational strength growing brands need to deliver consistent, high-quality service.

Quick Facts

18 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Google Meet

Google Drive

Zapier

Fireflies.ai

Commonly Asked Questions

The Philippines is a prized outsourcing destination due to its competitive labor costs, good customer service, and high English literacy among college graduates. The Philippines is the third-largest English-speaking country in the world, has an excellent educational system, and produces more than 400,000 college graduates each year. Among the many companies that outsource to, or have internal support teams in, the Philippines are Microsoft, Dell, Amazon, Apple, Google, American Express, Facebook, Hewlett-Packard, IBM, and LinkedIn. Large and small businesses cannot ignore the combination of high-quality and low-cost labor.

Select VoiceCom agents undergo a rigorous screening process to ensure they possess excellent verbal and written communication skills, with minimal or no accent. We chose the Philippines as our outsourcing center because it is the third-largest English-speaking country in the world. From an early age, Philippine students learn English, and the language is taught with an emphasis on American pronunciation and usage. Furthermore, all Select VoiceCom agents have completed call center training courses that include techniques for neutralizing any accents they may have.

Yes, we have sample voices that you can listen to. We can also schedule a time for you to speak directly with some of our agents before you commit to work with us. In addition, you will be able to interview each of the agents assigned to you before they begin work to ensure your 100% satisfaction. Listen here: https://selectvoicecom.com/listen-to-agents?hsLang=en

No. Our policy is to assign each agent to work exclusively with one client at a time, providing you with a dedicated extension of your office staff.

We charge on an hourly basis per agent.

Locations (2)

Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000 Cebu City, Philippines 6000

1001 - 2000

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Gaurav Pandey

Virtual ConnIQ

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David Glenn Sumalpong

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