INVID, LLC

BACKGROUND

Introduce your business and what you do there.

I'm an applications manager at a government department in Puerto Rico that manages utilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

We had a web app that hosted a payment system that our clients could use to pay their bills. For our first project with INVID, LLC, we needed them to develop a new platform for us for that system.

SOLUTION

What was the scope of their involvement?

INVID, LLC developed a new web app for our payment system from scratch. Features included service outage reporting capabilities and billing management. Once the platform was finished, we decided to hire them for two more projects. Their work included design, frontend development, and backend development.

What is the team composition?

We worked with a project manager, two software architects, four software developers, including both front- and backend developers, a UI/UX designer, and a QA tester.

How did you come to work with INVID, LLC?

The first time I worked with INVID, LLC, I was working at another governmental department in Puerto Rico. When I moved to this department, we needed a platform similar to the one we had built there, so I talked to my director and recommended them. Their team came for an interview, and we were very pleased with what we heard, so we moved forward with them.

What is the status of this engagement?

We worked together on this project from June 2022–February 2024. However, we recently signed a contract for continuous maintenance and improvements.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The company was very happy with the results. The amount of customers that engaged with our site and the amount of payments that we received through this app increased exponentially. The total of payments we've received through this platform since March 2024 has been around $160 million. We've also seen 422,000 users. These numbers are double what we had with our previous platform.

How did INVID, LLC perform from a project management standpoint?

We had weekly meetings with INVID, LLC’s team. We also had sprint reviews every two weeks, and we received reports every week. The entire project was well documented, which made everything else very good. We used Microsoft Teams for meetings and Jira for project management.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Lauren was amazing. She made the whole project very smooth.

What did you find most impressive about them?

INVID, LLC’s team is young and communicative. They’re also committed to the company. The team was always connected to the implementation of our payment system, which isn’t usual with every company.

Are there any areas they could improve?

There’s always room for improvement, but I can’t think of anything I’d change about INVID, LLC.

Do you have any advice for potential customers?

Don’t be scared when you see young people working. Sometimes, people think young teams don’t have enough experience, but that’s not the case with INVID, LLC. They have the latest technologies and know a lot. Moreover, provide them with details and requirements — it is very important. If your requirements are very clear to them, there shouldn't be any issues.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of an IT consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

We needed to outsource development to provide cost-effective pricing for our clients.

SOLUTION

What was the scope of their involvement?

INVID provides front- and backend software development using a Java technology stack. They also conduct data analysis and create UI visualizations for end-users to consume the data.

What is the team composition?

The team varies, but there’s an average of three developers working with us at any given time.

How did you come to work with INVID, LLC?

We researched offshore resources and chose them from the top five possible companies because of the good cultural and skillset alignment they have with us.

How much have you invested with them?

We’ve spent $200,000.

What is the status of this engagement?

We began working together in July 2020, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

INVID came up with the highest quality resources to meet our needs within the specific technology stack we require. Overall, we’re delighted with the relationship.

How did INVID, LLC perform from a project management standpoint?

Their communication skills are excellent. They consistently touch base and follow up on a weekly basis. We work using the agile scrum method and incorporate the team into our daily standups with our internal project manager. We also collaborate with their manager to strategize about future plans.

What did you find most impressive about them?

We technically have two partnerships that provide resources, but I only effectively work with the INVID team because they have the skillsets we need and are responsive. Their ability to find high-quality resources is also phenomenal.

Are there any areas they could improve?

The team is currently going through a turnover, so they need to replace the resources who’ve quit.

BACKGROUND

Introduce your business and what you do there.

I’m a senior specialist at the Association of Public Health Laboratories. We support other public health laboratories in the US and globally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

After Puerto Rico was hit with back to back hurricanes in 2017, we received crisis funding to help them rebuild their lab back to what it was pre-hurricane. INVID supported us in finding resources to do that.

SOLUTION

What was the scope of their involvement?

A lot of what we were doing in Puerto Rico was hiring staff. We worked with INVID to be able to identify staff within the jurisdiction that had that specialized IT experience based on needs shared with us by the Puerto Rico Department of Health. That staff worked to get the health department IT infrastructure back up.

What is the team composition?

They hired one staff member, and we worked with one staff member from INVID to manage that person.

How did you come to work with INVID, LLC?

I wasn’t involved in the recruitment, but I believe some of our colleagues had worked with them in the past and knew they had specialized expertise.

What is the status of this engagement?

We worked together from early 2019 until about May 2020, when our contract ran out. The initial contract was only 12 months, but based on the needs of the Department of Health and the contractor’s performance, they requested we extend the contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Initially, we had plans to hire two resources but based on the project scope, we ended up only hiring one. They were very quick to find the candidates for us and negotiate the contract. That speed was really spectacular because the project itself was a crisis response. It was what we needed.

The Department of Health was very happy with the contractor’s performance, and we were pleased with how responsive INVID as a whole was to our needs.

How did INVID, LLC perform from a project management standpoint?

There wasn’t really a need to use project management tools, as the project was small and we really only needed to manage that one staff person. That being said, INVID was very responsive and skilled when it came to determining the scope of work for that person when we needed to extend the contractor response.

What did you find most impressive about them?

The availability of the staff was excellent. I was very impressed with the resources they were able to bring forward for the position.

Are there any areas they could improve?

There’s nothing that comes to mind. We were able to get the contract in really quickly, and when we had to amend the contract, they were responsive. There’s nothing I would’ve asked for them to do differently.

BACKGROUND

Please describe your company and your position there.

We're the leading and largest health insurance company in Puerto Rico. We have been at the forefront to ensure the present and future of health. We were the pioneers in offering free choice of medical services.

We work to fulfill our commitment to provide services to all segments of our population and we are proud that more than 1.2 million policyholders are in our hands. I lead the Vendor Management Office within the technology department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INVID, LLC, and what were your goals?

Before the process of implementing Intranet SharePoint, there were several portals with different instances and groups created by companies. Much of the information had to be duplicated on each portal.

We were using an old and non-supportive version. We had an excess of information and changing content. Use of metrics. multiple channels and products to share the same information.

SOLUTION

How did you select this vendor and what were the deciding factors?

Years ago we knew about INVID and their ability to support us in the development of our new Intranet. For previous experiences in other projects with us and provide us with a more cost / effective option

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The product is used as an internal communication tool available to employees of our company and its affiliates, where they can access information about the Organization, such as: policies, newsletters, forms, announcements, photos, among others. In addition, it is used as a repository for information that is relevant to the company in terms of legal knowledge and compliance for employees.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There are approximately 3,800 users who can access the platform, but specifically there are 20 users assigned to provide maintenance to a total of six companies within the portal.

Appearance (Look & feel), easy navigation.

Access has been varied and a strategy is being worked on to increase its use, however, with all the information related to COVID-19, having the intranet has been a valuable tool to keep employees informed. The difficulty we face in terms of metrics is the poor information that SharePoint provides us to be able to properly measure its use.

Its use was effective in the first month of launch with 94% unique visitors. As time has passed, its percentage has decreased, so communication strategies will be implemented to motivate its use. As for the time to invest in the process for its maintenance, it was reduced by almost 90%.

So far the feedback our internal clients are pleased with the design and the easy navigation to get the desired information.

What did you find most impressive or unique about this company?

We are satisfied with the final product, although we must continue to work on increasing utilization.

BACKGROUND

Introduce your business and what you do there.

I am the president and CEO of an e-commerce provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

We needed help with .NET development.

SOLUTION

What was the scope of their involvement?

They are providing us with .NET development talent and resources.

What is the team composition?

We had two people at the beginning of the project but have since scaled back to one person.

How did you come to work with INVID, LLC?

They were a good culture fit to work with us. They are very oriented around ensuring that they are providing the level of quality that we need. A lot of the work that we do is on platforms and applications that many developers wouldn’t have had past experience with. There was a fair amount of training that had to be done and they were just really willing to receive feedback well and they were very interested in how they could continue to improve their skills. Their attitude was just a really great fit.

How much have you invested in them?

I would guess it has been around $60,000–$70,000.

What is the status of this engagement?

We have been working with them for eight months, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have helped our team to be more efficient in getting work done. Typically, they are working with our team as a part of other projects, and it isn’t like they have things that are just solely theirs to deliver. I would say that they have helped us to meet our time and budget deadlines that we have with our clients, and delivering high-quality work is a part of that.

How did INVID, LLC perform from a project management standpoint?

We actually had some of the team from INVID come to our office for a period of time, and they really meshed well with our team. Even though we are working remotely, we are on daily calls with the team member we are working with and it has been a fabulous experience.

We primarily collaborate using Microsoft Teams. They are using the tools that we use for communication as a team. They have gone out of their way to ensure that they over-deliver on we give them. The communication has been outstanding. There have been instances where they are working off-hours to make sure that they are getting things done that we needed. They are very responsive. If they see a note that we are struggling with something and they might be able to help with it, they jump on it. I have been very pleased with our experience.

What did you find most impressive about them?

Their key strengths are their communication and their attitude. They have a lot of interest in getting feedback and improving. Any point that we have had concerns or given constructive feedback, they have been extremely receptive to and wanting to correct it. Those are things I look for in a good partner.

Are there any areas they could improve?

No, they aren’t perfect, but they’ve done a good job. I’ve raised any concerns I have had with them, and they’ve addressed them.

BACKGROUND

Please describe your company and your position there.

I am the operations manager at a health services organization. 

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with INVID

We hired them to develop a platform that could allow us to offer teleconsultation health services. The main goal was to provide easy access to health services for everyone.

SOLUTION

What was the scope of their involvement?

They developed the platform.

What is the team composition?

The team consisted of 6–7 people. 

How did you come to work with INVID?

We were referred to them by someone who had already worked with them, we evaluated different proposals but theirs was the most comprehensive. 

What is the status of this engagement?

We worked with them from February 2019 until June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has allowed us to achieve better communication with our clients and has given them easier access to our services.

How did INVID perform from a project management standpoint?

They met all the deadlines and were very professional. They are experts at what they do.

What did you find most impressive about them?

We came to them with an idea and with their knowledge of technology and experience working with different industries, they were able to provide us with great guidelines and suggestions that helped us a lot.

Are there any areas they could improve?

I couldn’t say anything. 

BACKGROUND

Introduce your business and what you do there.

I'm an app project manager at a resort chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID?

We were in the process of implementing SharePoint in our company. We were working with another vendor, but that relationship ended abruptly. We were looking for a new company to complete the project.

SOLUTION

What was the scope of their involvement?

INVID took over the project and helped us transition to SharePoint. We're also working with them on rebranding and relaunching our intranet.

What is the team composition? 

I work directly with at least four members of their team. 

How did you come to work with INVID?

They were recommended to us by a Microsoft partner. 

How much have you invested with them?

We've spent over $20,000.

What is the status of this engagement? 

We started working with INVID in June 2018, and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It's been a very successful partnership and their customer service is exceptional. 

How did INVID perform from a project management standpoint? 

They’re very accessible and always willing to provide valuable recommendations. I can reach out to my project manager even when the item is outside their scope of work. 

What did you find most impressive about them?

They go above and beyond to meet our needs. 

Are there any areas they could improve?

Our project manager is on leave now. They were able to fill in and provide assistance, but it'd be great if there were more people who are as familiar with the project as he is.

BACKGROUND

Introduce your business and what you do there.

I’m the accounting manager at a beach resort. The resort also has real estate developments, and I provide information about the different companies we have in the system to the management.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with INVID, LLC?

We were having issues with our reporting system. The software we had didn't provide enough information for us to make agile decisions. 

SOLUTION

What was the scope of their involvement?

INVID, LLC created a platform that sends information to a database from which we create reports in a fast and effective way. They used Azure SQL.

What is the team composition?

I was in direct communication with one person, but I don’t know how many were working on the project.

How did you come to work with INVID, LLC?

I have known the CEO for several years. When we started having issues with our software, I talked to him, and he suggested a solution for us.

How much have you invested in them?

We spent around $30,000.

What is the status of this engagement?

We started in January of February of this year and finished in late April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform helped to make our processes more efficient. I used to spend up to three days generating these reports; now, it takes just 2–3 hours.

How did INVID, LLC perform from a project management standpoint?

We were in touch at least once a week by email or phone to check on the project’s progress.

What did you find most impressive about them?

They had great communication. They were always flexible and available.

Are there any areas they could improve?

No, nothing comes to mind.
 

BACKGROUND

Introduce your business and what you do there.

I’m the senior IT manager for Motorambar, Inc., a car importing and distribution company in Puerto Rico.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

My company wanted a centralized portal to distribute information to different departments. We also wanted a collaboration tool that would be accessible at all times. My team hired INVID, LLC to develop intranet portals on SharePoint and Office 365.

SOLUTION

What was the scope of their involvement?

INVID, LLC integrated their SharePoint product with our platform. Then, they developed our corporate intranet portal and all of our sub-intranet portals for each department within the company.

What is the team composition?

My team has worked with a developer and an account manager.  

How did you come to work with INVID, LLC?

INVID, LLC had developed an intranet portal and done other SharePoint development projects when I worked for a previous employer. Since I knew their work, I recommended them to my current company.  

What is the status of this engagement?

We started working with them in November 2018. We completed the intranet portals project, and we have continued to work with them to add new functionalities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results were excellent and allowed us to reach our company goals. Overall, we are very happy with our relationship with INVID, LLC.

How did INVID, LLC perform from a project management standpoint?

My team was primarily responsible for managing the project. INVID, LLC’s team members worked with our developers and shared process updates with us so that we could move deployment along. We mostly used Office tools. We also deployed an online project server to organize the workflow and schedule.

What did you find most impressive about them?

INVID, LLC listened to our observations and made necessary adjustments to meet our needs. They are more than suppliers; they have become our technology business partners. They help us develop ways of closing the gap between our corporate and business strategies.

Are there any areas they could improve?

No, nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a technology solutions firm. We develop solutions for government institutions and private enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INVID, LLC?

When someone wants to register a property, they have to pay tariffs. We wanted them to help us set up a payment system for these tariffs.

SOLUTION

What was the scope of their involvement?

They developed a national system for digital property registration. Now, we are working on a new project for national tariffs collection management. We integrated a system they had developed previously into our payment platform to create these tariffs and deliver the income to corresponding agencies and institutions. There are two systems that communicate through APIs.

What is the team composition?

I'm in contact with three people. There may be more people working on the project internally.

How did you come to work with INVID, LLC?

We competed with them for a project in 2014. They won the bid, but we developed a good relationship with them. We wanted to work with them because they were talented, proactive, and productive.

What is the status of this engagement?

We started working with them around November 2017 and continue working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The integration of their platform into ours yielded positive results. We’ve had about 50,000 transactions with their system. Using their system increased our sales and made the management of the public money for the treasury department and the property registry easier. For the first time in history, we started to validate and cancel tariffs digitally, which eliminates fraud.

How did INVID, LLC perform from a project management standpoint?

They did the work on time. Working with the government is not easy and the procedures are not easy to follow, which resulted in being behind schedule. We had delays, but it wasn't just because of them.

What did you find most impressive about them?

I appreciated their accessibility at all times and the ease in working with them. They are always open, willing to cooperate, ready to work, and exceptionally savvy on their platform.

Are there any areas they could improve?

They have a good staff, but the market for that kind of talent is competitive. There are not many people with their specialized talents and we are in a small market, so they’ve had a hard time keeping their talent.