Casamates

Privacy for Young People

A simple explanation of what Casamates knows about you and how we protect it.

1. What Is Casamates?

Casamates helps people in the same household organise expenses, shopping lists, chores, calendars, and other shared activities. PMD AI Labs Ltd makes Casamates and is responsible for looking after the personal information used by the app.

This page is a shorter, child-friendly version of our Privacy Policy. Ask your parent or guardian to read both pages with you if anything is unclear.

2. Who Can Create an Account?

You must be at least 18 to create your own Casamates account. Where accounts for young people are available, a parent, legal guardian, or another legally authorised adult must create and manage the account for you. We call this a "Managed Account".

We may ask the adult for information needed to confirm that they are allowed to create the account. Managed Accounts have fewer permissions than adult accounts and cannot manage subscriptions, become household administrators, invite members, or change guardian and privacy controls unless we specifically allow it.

3. What Information Do We Keep?

Depending on how you use Casamates, we may keep:

  • your user ID, chosen username, and profile picture;
  • limited age information and a record of the adult who manages your account;
  • household information you add, such as expenses, lists, chores, calendar events, and activity history;
  • if an AI-assisted feature is available and you choose to use it, the words you type or say, the relevant information needed for your request, and the result the feature gives you;
  • technical information needed to keep the app working safely, such as app version, device type, crash information, and security events; and
  • messages you send us when asking for help.

You can use a nickname instead of your full legal name. Do not add private information to a username, list, chore, calendar event, or profile picture unless it is needed and you are comfortable sharing it with the relevant household.

4. Who Can See Your Information?

Members of a household can see the profile and household information shared with that household. The adult managing your account can also manage your access, reset your login details, and ask us to delete the account. Casamates is designed around private households and does not make Managed Accounts publicly searchable.

Companies that help us operate Casamates may process limited information for us, for example to host the app, authenticate accounts, deliver notifications, and diagnose crashes. They may only use it as explained in our full Privacy Policy and applicable law.

5. What We Do Not Do with Managed Accounts

For a Managed Account, we do not:

  • record mobile session replays;
  • use advertising identifiers or personalised advertising;
  • sell personal information for money;
  • use non-essential behavioural profiling; or
  • allow the account to buy or manage a subscription.

We may use limited technical information to protect the account, fix problems, and understand how well Casamates works. Reports used for general product statistics should not identify you.

6. AI-Assisted Features

Some Casamates features may use Mistral AI to help read a receipt, prepare a recipe, or turn words you type or say into a suggested expense, chore, list item, calendar entry, or other household action. Casamates will tell you when you are communicating directly with an AI feature. The information needed for the request is sent to Mistral AI, which processes it for us. We have turned off the use of Casamates information to train Mistral's AI models.

AI can make mistakes. Check its suggestions with the adult managing your account before relying on them. We do not let AI make decisions by itself about your rights, safety, access to your account, or whether you are allowed to use Casamates.

7. Location

Casamates does not currently ask for your precise GPS location. If we add an eligible location feature for Managed Accounts, location will be off by default. We will explain what it does, ask for the necessary guardian approval and device permission, and show you when location is being used or shared.

8. Your Choices

You can ask the adult managing your account to help you view, correct, or delete your information. You can also contact us directly. We may need to involve the managing adult or check your identity before making account changes, especially when this is necessary to keep you safe.

As you get older, the law may give you more control over your account and information. We may ask you and your guardian to review updated choices when you reach a relevant age.

9. Getting Help or Reporting a Problem

If something on Casamates makes you uncomfortable or unsafe, tell a trusted adult and use the available report, block, remove-member, or leave-household controls. You can also email support@casa-mates.com. Our Safety Centre explains how reports and complaints work.

If you or someone else is in immediate danger, contact local emergency services. Casamates is not an emergency monitoring or response service.

10. Contact Us

You, your parent, or your guardian can contact PMD AI Labs Ltd at support@casa-mates.com. PMD AI Labs Ltd is registered in England and Wales under company number 16432165. Our registered office is 20 Wenlock Road, London, N1 7GU, England.

Last updated: 2026-09-13