Defective products
I ordered two exactly the same stands and one of them was defective. 3 weeks since I contacted customer support - nothing.
P.S.
Several months after, I have not heard from the support team. Degrading review to 1 star.
P.S.
After another email exchange. I got a refund for the defective item.
February 11, 2026
Reply from 24MX.COM
Good morning,
Thank you for your message. We are sorry for any inconvenience caused. Our Customer Service team is currently reviewing your case regarding the defective stand.
We understand your frustration and are prioritizing your issue to ensure a resolution as quickly as possible. We will update you as soon as we have further information.
Thank you for your patience and understanding.
Best regards,
24MX Team