awful customer service/repair&return&refund process
awful, after they cannot repair my smart watch in 3 weeks, without communicating to me, they just sent me a substitute in different color after their deadline. to send the substitute back took me ca. 5 customer service contacts, which was very frustrating because you have to pass 10 steps with a non functioning AI to reach a human being, you are lucky if you can at the end. i sent the substitute back. getting the refund took ca. 3 chats with customer service. i took the refund. they charged me back for the returned product. i am currently at the 10.th chat with customer service. i hope i get my money back and they dont keep automatically charging me. its terribly frustrating.
July 7, 2026
Unprompted review