The counter man was unfamiliar with the…
The counter man was unfamiliar with the stock, told me that they didn't have those fittings in stock anymore. I asked if I could go look in the back of the store to find the fittings that I needed, I found a whole section with all of the fittings that I needed... then it took 10 mins to find the SKU so that he could sell me a Walter 9" cut off disc. This store is not very well run and I would really like to see it improve.
This summer, I tried to purchase TWO brand new 372xp chainsaw from the manager- in person- and was given a cold response "I'm too busy to help you". He took down my name and phone number but never got back to me. I had tried to get Husqvarna parts in the past and was given the same treatment. Seeing as NIS (as we jokingly say around town- never in stock) is the Husqvarna dealer in Terrace, I sold all of my Husqvarna chainsaws and purchased TWO new Stihl MS461 so that I would not have to rely on NIS/Tenequip Terrace ever again for anything chainsaw related.
Please fix this store. Terrace needs a good hardware store, there is a lot of opportunity here.
Reply from TENAQUIP Limited
Thank you Ben for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your recent visits with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. We sincerely apologize,please know we’d like to make this right for you! Someone will be in contact with you shortly to discuss more in details, we do hope you will give us another opportunity to earn your business. Thanks again