Leonard

Paid for a CV, cover letter, and LinkedIn profile rewrite with PurpleCV in September. Nearly 12 months later, I haven't had a single interview. Not one.

When I went back to request amendments, I was told on the phone that free updates only cover adding newly acquired skills — nothing more. The problem is that's not what their website says. Their FAQ promises amendments "whenever you need updates," and their Terms & Conditions state they will "revise your CV until you are 100% satisfied" under a lifetime free amendment guarantee. None of that language appears on the page they pointed me to on the phone.

My request wasn't unreasonable. I wasn't asking to change career direction or start from scratch — I was asking them to properly evidence the supervisory and team leader experience that was the whole point of the original brief. Having reviewed the CV myself, key experience like managing contractors, setting SMART objectives, conflict resolution, and my ILM Level 3 Team Leader qualification is either missing entirely or barely mentioned. I even wrote my own cover letter that captured it far better than the CV they produced.

When I challenged them in writing and quoted their own terms back to them, they shifted position and said the satisfaction guarantee only applies during the initial drafting stage — a restriction that doesn't appear anywhere on their website.

The CV writing itself was fine on the surface, but if it doesn't do the job it was commissioned to do and the company won't stand behind their own published guarantee when it doesn't, then the service isn't worth the price. Read their terms carefully before you order, and be aware that the "lifetime free amendments" headline may not mean what you think it means once you actually need it.

EDIT:

After posting this review, the founder Andrew contacted me personally, acknowledged his team had given me incorrect information, and offered a full refund or a complete redo. I declined the redo and left the door open on the refund.

Andrew replied saying he would look into whether the refund could be processed and asked me to bear with him. That was nearly two weeks ago. Since then, nothing — no refund, no follow-up, no further contact whatsoever.

His emails were noticeably more focused on asking me to reconsider this review than on actually resolving the situation. The refund he offered has not materialised, and the silence since speaks for itself.

I signed up for what appeared to be a flexible monthly subscription at £8.99/month. At no point during the sign-up or checkout process was a 12-month minimum commitment displayed clearly. The checkout page described the charge as recurring "until it ends or you cancel" — language that implies you can leave at any time.
When I attempted to cancel, I was told I was locked into a 12-month contract under Clause 3.8.2 of their terms — terms that were only accessible via a small "See Terms" link, never summarised or highlighted at any stage of purchase.
I raised a formal complaint citing the Consumer Rights Act 2015 and CMA guidance on subscription transparency. Their response ignored every legal point raised and simply repeated their original position.
I am now pursuing a chargeback with my card provider and have filed a complaint with the Competition and Markets Authority regarding their sign-up practices.
If you are considering signing up — please be aware you may be committing to 12 months with no clear way out.

I recently travelled from the North East to the Leeds branch after spotting a VW Golf Plug-in Hybrid online. The initial experience was promising – smooth check-in, friendly staff, and even a complimentary milkshake. However, things quickly went downhill.

The car we came to see had a large hole in the driver’s seat – something completely absent from the online listing and cleverly hidden in the photos. Feeling misled, we declined that vehicle and looked at a similar one. Unfortunately, that car was also in poor condition with visible scratches and damage, again not disclosed online. For vehicles under three years old, the lack of transparency was shocking.

After politely declining both cars, we were ready to leave – but that’s when the hard sell began. Despite stating we were cash buyers, the sales rep aggressively pushed PCP finance, contradicting their own earlier statement that they couldn’t offer financial advice. It felt like the FCA rules were being ignored just to maximise their commission. We were told things like “why would anyone pay cash when PCP is so much better?” – a clear red flag.

When we declined again, the rep insisted on bringing over a manager under the guise of a “review” – presumably another opportunity to pressure us. We took the hint and made a quick exit before more tactics were used.

We then visited Motorpoint and the contrast was night and day. We were handed the keys, left to inspect the car at our own pace, offered a 30-minute unaccompanied test drive, and received zero pressure to buy. We paid cash, sealed the deal in 20 minutes, and drove away satisfied.

Big Motoring World really needs to rethink their approach – misleading listings and pushy sales techniques don’t create trust. Based on this experience, I wouldn’t return or recommend them. Car buying should be transparent and pressure-free. Do better.

I've been with this company for two years, but last night was the first time I actually needed their assistance—and they were a complete letdown. My car's electronic parking brake failed to engage, and since it’s an automatic, I had no way to securely park the vehicle. To make matters worse, I live on a hill with no flat ground nearby.

When I called for help, I was told that it wasn’t considered an emergency and wouldn’t be covered because the car was technically still 'drivable.' When I asked how I was supposed to park the car safely, they had no answer for me. Apparently, they’re fine stepping in after the car rolls into someone’s house or another vehicle, but only under accident recovery.

This experience has been beyond frustrating, and I can’t trust a policy that leaves me stranded in situations like this. Policy canceled. I won’t be recommending this service to anyone.

Bought a mattress last year but decided to return it as it didnt hold its shape and was really uncomfortable. Made the request and they sent out 2mandispatch to collect the mattress (was a pain to get them to book). Mattress was collected in October and returned. However, 2 months later and still no refund! I have contacted them 20+ times and all I am told is they are dealing with it and will refund me soon, they will email me soon. Well I am yet to recieve 1 email or a refund from them and they are now withholding my money even though they have the mattress. They have basically taken back the product and kept the money which is fraud in my opinion. I'am now taking legal action against them to get my money back. I would urge people to be careful when using this company, they like to take your money but refuse to return it!

UPDATE:

Still no refund even though the reply stated they had sent it! Yet another lie from Nectar. Will have to take Legal Action against them now!

Went in for full set of continental premium contacts to be fitted. Turned up to my appointment and waited 50minutes before I was told it would be another hour to be fitted. Unfortunately I couldn't wait anither hour as I had to be at work hence booking it earlier on. Rebooked the next day and went in early and they explained that my AlloyGators already on were going to be a pain to install so may take some time, I said for them to do there best otherwise to leave them off and I would refit them. However they said they'd give it a go. 2 hours later and all done and looked great...or so I thought. Less than 2 hours later driving down the motorway my AlloyGators came off, whipped the side of my car with a bang, pulled over and it had come clean off which is not possible concider get the design. Contacted National to explain this and there response was it was already damaged before installation and even though it had been on for the last year and a bit previous without issue it was not there problem. Absolutely disgusted with there lack of care and responsibility for the issue. Had it been damaged to the point reinstalling would be dangerous like that then I should had been informed and I would have told them to leave it off, thank God it didn't hit anyone or worse a motorbike as that would have caused serious damage, if not killed someone. I'll never use them again and would urge people to reconcider. Disgusting

Update:

After speaking to the centre, they have excused there actions and placed the blame on the customer. They can't see that they took responsibility for the AlloyGators when they refitted them. They haven't got a clue how they are meant to be fitted but yet proceeded to do so improperly. Your comment is basically the same as your fitting centre and I find it disappointing you won't replace such a cheap part concidering everything. I will have to bring in trading standards to deal with this for me

Booked next day delivery but due to an issue with Ukmail IT systems it wasn't delivered next day. Luckily iPost refunded me for it.

Recently bought a replacement tyre from BlackCircles to replace a punctured tyre. Firstly I booked my garage and time slot and the next day I get a call to say the garage I booked is full booked so I would need to change. They found me a new garage luckily, took it there and 30mins later I get a call to say they didn't send the new tyre! Told to wait another 3 days so cancelled and went with a cheaper company. Unbelievable service (Lack of), wont ever use again or recommend, even the garage I took it to said they were terrible and he was sick of them! Says alot.