DON"T ORDER, READ ALONG:
To be fair, customer service was responsive and provided clear answers—they seem to know their policies well.

However, my main issue is with the overall experience. The webshop presents itself as an Amsterdam-based brand, but after ordering, the tracking showed the package shipping from China. The two shirts I received had the typical low-quality fit and feel, and the material was polyester rather than the cotton I expected.

I decided to return the items immediately, only to find that the return costs were €30, which feels unreasonable given the circumstances.

Fresh Label Amsterdam should recognize that this creates a poor customer experience and is far from sustainable. Transparency about shipping origin and product quality would make a big difference.

I would advise others to be cautious before ordering here.