Big popups while trading cover important areas. To make it even more senseless, the writing is minuscule, in white on green. I suggested going to something more useful a few years ago, but the hypocri... See more
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Review summary
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Ainda I'm still learning how to use this app. I'm looking at companies and stocks I'm going to invest in and trying to learn how to do it without losing too much.
Company replied
Ask if i like it only 1 day after activation. Limited option for immigration. No idea how it work as i did not use it for long.
Company replied
Intuitive environment, just sometimes struggles to show the instrument immediately - the names od instrumenty pulse fór a while before they are show steady. Typically after launch or after moving from... See more
Company replied
Company details
About XTB Online Investing
Written by the company
XTB is a global leading Brokerage house and provider in retail trading of investment solutions, committed to delivering cutting-edge and accessible options for clients worldwide. Licensed and regulated by the UK Financial Conduct Authority, XTB Group has gained over 2.5 million customers.
With over two decades of industry expertise, XTB has secured its position among the biggest Stock and CFD brokers registered on the stock exchange.
XTB specialises in providing market access, by offering 11,500+ instruments, including Stocks & ETFs, a Flexible Stocks & Shares ISA, CFDs, Commodities, Investment Plans, and more, tailored to the needs of both institutional and retail investors. You can also earn 4% interest on your GBP uninvested funds! Since its inception in 2004, the company continues to strive to be the most open and transparent on the market, while also offering its clients innovative technological solutions.
With the aid of cutting-edge technology and immediate order execution, XTB is now able to provide access to thousands worldwide markets and the freedom to trade from any location. XTB is currently one of the fastest growing FinTech in the investment industry and has the experience in providing world-class trading services. Each branch is authorised and regulated by the appropriate inspection body, including CMB, KNF, BaFin, and the Financial Conduct Authority. VISIT OUR WEBSITE
Invest in Stocks & ETFs with 0% Commission
Choose from 8900+ companies from several countries, including the UK, USA, Germany, and more.
With XTB, you can turn even small amounts into assets that will work for you. Invest in Stocks and ETFs with zero commission* on trading volumes up to 100,000 EUR. Earn 4% interest on your free funds while you wait for the perfect investment opportunity.
Capital at risk. The value of your investments may go up or down. *Thereafter there is only 0.2% commission (min. 10 GBP). A currency conversion fee of 0.5% may apply. VISIT OUR WEBSITE
Contact info
Level 9, One Canada Square, Canary Wharf, E145AA, London, United Kingdom
- +44 2036953086
- uksales@xtb.com
- xtb.com
Open Stocks & Shares ISA
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use
I'm from Colombia, it is very easy to recharge money to my account and also very easy to invest in any product
July 13, 2026
Idk idk idk idk
July 13, 2026
It’s very good app
July 13, 2026
My experience so far has been oThe trading platform itself is good and easy to use. The only issue I had was with address verification. They ask for documents but don't specify well what works in Boli
My experience so far has been okay. The platform works well but the address verification was confusing. I sent a health insurance document and it was rejected without clear explanation. Customer service could explain better which documents are accepted in Bolivia. I hope they improve the guidance for new users.
July 12, 2026
Reply from XTB Online Investing
Thank you for sharing your experience and for your constructive feedback. 😊
We're glad to hear that the platform has been working well for you. At the same time, we're sorry that the address verification process was confusing and that the reason for rejecting your document wasn't clearly explained.
Your suggestion about providing clearer guidance on the accepted verification documents, especially for users in Bolivia, is very valuable. We'll share your feedback with the relevant team, as improving the onboarding experience for new clients is important to us.
Thank you for helping us improve, and we wish you a smooth and successful investing journey!
Reply from XTB Online Investing
Thank you for your wonderful feedback! 😊
We're delighted to hear that you find our platform 100% good and easy to use. Providing a simple, intuitive, and reliable investing experience is exactly what we strive for.
Thank you for your trust and support!
Negligence or Racism - whatever
Overall, it was absolutely useless for me and I just waisted my time on them: I couldn't complete the identification process because my country wasn't listed (I'm from Russia), and there was no way to attach any other documents (e.g., a residence permit from a non-sanctioned EU country where I currently live).
I wrote to both of their official support email addresses, but there was no response for over two weeks. One day, I even received an official email from a senior account manager (SO serious!), expressing their delight at my cooperation and asking if I needed any assistance. I replied that I indeed needed assistance, but there was no response. Their chat operators pretended to forward my request to their managers, but there was no response for over a week.
I can imagine what would have happened if I had become your client—it's a huge risk to rely on such negligence in financial matters.
Or, if this was simply a racist act, I would simply make things easier for your clients and ban Russian citizens from registering from the start—why waste your precious resources pretending to support them?
June 27, 2026
Unprompted review
I like the way xtb helps us access a…
I like the way xtb helps us access a large variety of financial assets across multiple financial markets with a little capital. But I think they can enhance their phone app by focusing on the user experience
July 12, 2026
Reply from XTB Online Investing
Thank you for your thoughtful feedback! 😊
We're pleased to hear that you value the broad range of financial instruments available on our platform and the ability to start investing with relatively little capital.
We also appreciate your suggestion regarding the mobile app experience. Enhancing usability and continuously improving the user experience are important priorities for us, and feedback like yours helps guide future improvements.
Thank you for taking the time to share your thoughts👌
Amazing the BEST app of the world
July 11, 2026
Reply from XTB Online Investing
Thank you so much for your incredible feedback! 😊
I did not start yet
July 11, 2026
Reply from XTB Online Investing
Thank you for your feedback! 😊
We completely understand. Since you haven't started using the platform yet, it's still early to form an opinion. We hope your first experience with XTB will be a positive one and that you'll find the platform easy to use.
We wish you a great start on your investing journey, and thank you for choosing XTB!
this is the platform i want, i get more experience through this platform i really like it
this platform is really amazing in my opinion, we can explore the investment world as we want, i think i am right and it is time to invest
July 10, 2026
Reply from XTB Online Investing
😍😍😍
My Honest Experience with XTB
:
I am willing to provide supporting documents, screenshots, and voice recordings regarding my experience. These include conversations in which the Regional Manager, Ashraf Duraid, assured me that I would be compensated. However, after these discussions, the messages were deleted, and I was blocked from further communication. I have evidence supporting these events.
I compensated clients using my own personal funds based on the understanding that XTB would later reimburse me, as I had been assured. Unfortunately, after that, all communication stopped, and the promised compensation was never completed. This is one of the main reasons I decided to share my experience publicly
March 1, 2026
Unprompted review
Intuitive environment
Intuitive environment, just sometimes struggles to show the instrument immediately - the names od instrumenty pulse fór a while before they are show steady. Typically after launch or after moving from one account to another.
July 10, 2026
Reply from XTB Online Investing
Thank you for your thoughtful feedback! 😊
We're pleased to hear that you find the platform intuitive. We also appreciate you pointing out the issue with instrument names taking time to load after launching the app or switching between accounts. We understand how this can affect the overall experience, especially when you need quick access to market information 👌
Great live analysis and ongoing market…
Great live analysis and ongoing market information provided. Keep up the good work.
July 10, 2026
Unprompted review
Reply from XTB Online Investing
We're delighted to hear that you enjoy our live market analysis and ongoing market updates. Providing timely insights and useful information to help our clients stay informed is something we put a lot of effort into.
We truly appreciate your encouragement and support. We'll keep working to deliver the best possible experience. Wishing you continued success with your investments!
Reply from XTB Online Investing
We're pleased to hear that you found the account opening process quick and straightforward. Making it easy to get started is something we work hard to achieve.
Thank you for choosing XTB, and we wish you a great experience on your investing journey!
Nota 10
It’s a bit trickier to operate than the other one, since it has a touchscreen. I also left the user manual right on it.
July 9, 2026
Reply from XTB Online Investing
Thank you for your feedback. We appreciate you sharing your experience. If you need any assistance or would like to share more details, please contact us at ukservice@xtb.co.uk.
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