YouSee Reviews 

Worst customer service ever. Since I renewed my subscription for moving out, I have countless mistakes from YouSee with no answer from them : order not registered after they said they had, bills charged twice, subscription fee charged when they said it would be free, wrong material delivered, missing items....And each time it is a fight to get an answer after endless waiting time and emails left unanswered. Not even an apology.

I had tried two times both in person and on the phone to cancel my subscription and even though bith of the workers assured me EVERYTHING was cancelled I still got two more bills from them for months I haven’t even used their services. The customer service is very rude and unprofessional and it seems they don’t give a damn about their customers and are always trying to trick them into paying things they don’t even have. When I tried to cancel a subscription they suddenly informed me that on the last call I had agreed to six more months with them when that was never announced to me verbally or in any email. I do not recommend anyone to be their customer unless they want to fight with them for months on end to cancel everything.

WiFi usually very stable and rarely any issues. However, god forbid you get these issues, you’ll be absolutely on your own with this customer service. CS hours last until 6pm only, as if issues stop after this, no emergency line available. Chatbot is useless and so is the phone queue which simply seems to not want to forward you to an agent. Keeps saying the waiting time is under 1 minute and going on for 15 minutes still counting down your queue number. No wonder agents have to bear the brunt of the customers once they actually get through.

The internet connection is unstable and much slower than promised. Frequent disconnects make it difficult to use the service.

An employee made a mistake in the agreement (in their favor ofc). Tried to call back and just sat in line for 18 minutes and then they hung up. Back in the queue for 15 minutes. Now they tell me they cannot change it right away. I must wait a week and call back if the new agreement won’t appear. Great service!

Terrible customer service.

For even a simple question, you need to call YouSee customer service several times. And when you try to communicate by email, you have to explain everything again from the beginning every time because nobody follows up on the case properly.

In short — stay away.
docid:475946764

I’ve been with Telia, Telenor, and 3, none of them ever tried to straight-up scam me like YouSee has. This company feels like a deliberate racket built to bleed customers dry.

They hit me with a massive incorrect first bill, spent weeks promising to “fix it,” then casually admitted they couldn’t be bothered. A “manager” even had the nerve to tell me: “Just pay the incorrect large bill + late fees for now and we’ll deduct the amount over the next few bills if you link your MobilePay.” And like an absolute idiot, I trusted him and paid for their own incompetence instead of taking their scam to court like any normal person would.

Later they credited back 383 kr, proving the original charges were bogus, yet they kept piling on new “late fees” anyway.

When I called them out, they had the audacity to say “we already deducted the promised amount.” And just to max out the clownery, they sent the “debt” to Collectia later.

The scam is either systemic or they’re just entirely out of touch with reality from hiring untrained undergrads to handle customer service and billing to save costs, and the result is zero coordination, zero accountability, just endless lies and artificially created debt.

If you’re smooth-brained enough to sign up with YouSee anyway, make sure to treat them like the criminals they are:

• Record every phone call.
• Screenshot every message and invoice.
• Get every single promise in writing.
• Assume nothing they tell you verbally means anything at all.

They’re counting on you trusting their word so they can screw you over. Don’t give them the satisfaction.

We discontinued our internet connection with YouSee effective January 22, 2026, after providing the required one-month notice on December 23, 2025. Despite this, we had already paid for the period January–March 2026, so a refund was expected.

After multiple follow-ups, calls, and support tickets, YouSee only partially refunded the amount for the remaining January days and February 2026. However, the refund for March 2026 has still not been issued.

What is even more frustrating is that YouSee continues to generate invoices for April–June 2026, even though the internet service was disconnected on January 22, 2026 itself. We are now being threatened with penalties for unpaid invoices for a service that no longer exists.

We have contacted customer support countless times. Every agent says a ticket has been raised and the issue will be resolved, but nothing actually happens except more incorrect invoices being generated.

This has been an extremely disappointing and stressful experience. Poor customer service, no accountability, delayed refunds, and repeated incorrect billing. Very frustrating experience dealing with YouSee.

Stop harrasing customers and please issue refund immediately.

If you can avoid this company do so, unfortunately they still run like they are a monopoly and are extremely bad in the service department... Their app for streaming stinks like it's 1997... The customer service doesn't receive calls... Just cuts you off... And their chat bot is not worth you time... So you have nowhere to go if you have issues other than their stores...

The Best Company in Denmark Cheep and The employers and realy nice

We have been trying to order internet from YouSee for the past three weeks, and the experience has been extremely frustrating.

We have called customer service five times, and every single time we were told that our case was being handled and that someone would get back to us soon. However, nothing has happened. No one followed up, no useful information was passed on, and we are still waiting for any real help or a clear answer.

It feels like no one actually knows how to solve the issue, and no one takes responsibility. We keep hearing the same promises, but there is never any progress.

Very poor customer support, no communication, and a complete waste of time. This has been a very disappointing experience.

Unfortunately the worst customer service experience in Denmark. I have contacted them since my WiFi bill will go up (again) and they propose to send me a new router with a FREE technician to install it. I have accepted it. Then received a lot of email but no technician appointments. I have tried to call them again and discover that the technician is not for free. I don't even believe this is legal.

Terrible/predatory business practices. They make it extremely difficult to end your subscription and assign ridiculous value to the hardware you "rent".

I have two SIM subscriptions for myself and my wife, both with YouSee Musik included. My own YouSee Musik ID works perfectly. To invite my wife through MitYouSee, I realized she doesn’t have a MitYouSee login.
With help from a technician, I tried creating a YouSee ID for her, but it requires a 9‑digit account number. My account number is 10 digits, so it can’t be used. Because of this mismatch, I still haven’t been able to create her ID after a year.

Fantastic professional service from Markus in the Sønderborg shop .
Really caring and was full of good tips and great knowledge of the products . Mange tak Markus .

Godt service

I've been a YouSee customer for more than 20 years and never been disappointed with their service. You also don't have to wait a million years or only call between 9-12 on a Wednesday like my friends experienced when going to cheaper providers!
Just recently, I needed an emergency internet solution, no problem, one call and the router was waiting for me at the shop. It's these seemingly small things that make life so much easier. They might not be the cheapest on the market but their is a reason for this. Your price only gets tested when you want service and then you get what you pay for!

I been having problem with them for 6 months and still doesn't get fix. got billed wrong and they dont find a solution, cut off my internet and phone because of technical problems and all they can say is pay for the problem but we cant garranty that it will get fixed, Very bad experience. Was a the store to try to fix the problem and the guys left to eat lunch in the middle of our conversation, came back after 20 minutes still with food inn his mouth, wile supouslly checking his system started to look at his private messages on social media , very unprofessional.

Super beset✨✨✨