Seatfrog Reviews 

Vanessa was super helpful in sorting my refund when the train was delayed for hours

Eibhilín S Was super helpful - really made my day by being so supportive and putting my mind at ease. Great service really goes a long way. Thank you!

I made a mess of a ticket purchase but was able to get it sorted straight away thanks to Eibhilín. Great service all around.

I have had a great experience with Ella from SeatFrog. My issue was resolved in full and very rapidly. Best customer service I have had in a long time

I won a seat and my train was over an hour late, I applied for a refund and was immediately contacted by Vanessa to confirm the refund. Great service

Sadly the first class carriage was pulled from my train so the upgrade I bid for was no use. However the refund process through Seatfrog was quick and easy (thanks Ella) and so at least I wasn't out of pocket.

I’ve only recently started using Seatfrog but recommend them. Very easy to use via their app.

I bought an upgrade this week and despite first class being scheduled by Greater Anglia, the train had no first class.

I submitted my claim to Seatfrog for a refund while I was on the train to London and just a few days later, I’ve had a great response from Ella confirming my refund will be processed in the next few days.

Great service and a great outcome

Unfortunately my train was cancelled but the process to secure a refund was straight forward and also very speedy, Ella was very helpful in sorting this!

Excellent customer service from Aaron

Very helpful when I made a mistake with an upgrade.

I made a mistake and put a bid in for an upgrade in a train going in the wrong direction. I contacted Seatfrog and it was sorted right away. Very politely at sensitivity. Thank you Aaron at Seatfrog.

I’ve used this app for years but recently I’ve been using it more having to travel to London from York once a week. I actually tell people about this app all the time!

Recently had a really great experience with their customer service. Big fan!

Credit must be given where deserved. I was a first time user and bid on the wrong date and thought I had lost my money. But the team got back to me and issued me a full refund to their credit. They didn’t have to but that’s great customer service in my opinion.

The process of reviewing my refund request was handled very promptly, with charm and responsively

My train was declassified due to delays and cancellations so I wasn’t sure if Seatfrog would refund me. Thanks to Vanessa they are! Great service and prompt response.

Great app, fabulous customer service.

Aaron from Seat Frog customer service helped me out - and the fact he was able to do that reflects well on seat frog as well. Good experience. Thank you

I won an upgrade on my train ticket through Seatfrog but just my luck on the day my train was cancelled I wondered if I had lost my money but claimed direct to Seatfrog and was happy to hear from Vanessa that my claim was successful so not out of pocket will definitely use Seatfrog again

Thanks for the Refund
Steve

Excellent customer service...can't fault it....everything 👌

Great response and acknowledgement of issue which was flagged. Good turnaround time too - thank you Eibhilín!