adidas Reviews 

★☆☆☆☆ Faulty trainers and poor after-sales service
I bought a pair of trainers from Adidas which turned out to be faulty, so I returned them. I then heard absolutely nothing for two weeks and had to contact Adidas myself to find out what was happening.
They eventually apologised and offered either a refund or replacement, along with a £4 goodwill gesture. After being sent a faulty product, returning it and then receiving no update for two weeks, £4 felt insulting rather than meaningful.
I expected much better communication and customer service from a company as large as Adidas. Very disappointing experience.

The products were nice, but every time I order many products aren’t available.

Ordered some samba Jane's for myself and my daughter, mine costing £80. Received and they are absolutely filthy inside.
Called up immediately and asked to take pictures, then return and wait 8 days for a refund. I queried this and rep clarified 8 wds, I was concerned as not my fault and repeatedly said 'no worries' then told me to order another pair whilst waiting for my refund. I explained that's £160 down when not my fault and again 'no worries'
Asked to raise a complaint about this and call back, told 24-72 hours. Asked working hours or non- told it was days on third time told working hours. Then asked to speak to a manager. None available but will call you back in 1 minute. 2 hours later no call back. Disgusting shoes and service. Do better!

I give a star so I can share this negative experience with this brand. Their policy is a joke; don’t bother buying trainers because they are poor quality and very uncomfortable to wear. I have bought many trainers, and the expectations are low compared to other brands. I wanted to return a pair of trainers and contacted them via telephone, and the agent told me that I could return them and that the claim would be processed. I tracked my return, and it said a refund would be processed. However, the courier knocked on my door, and I found that they had returned those trainers that I had returned previously. Don’t bother spending a penny on Adidas because there is always disappointment. I highly recommend Nike!

I had high hopes for this order, but the whole experience left me disappointed. The tracking information was inaccurate for most of the delivery window. There were unexpected charges at checkout that weren't clearly explained upfront. The packaging was inadequate and the contents shifted around in transit. Hoping this was a one-off, but it's put me off for now.

adidas.com sells items that are out of stock during sales and cannot explain why they do this, they are a very unreliable operator in the market. Stay away from adidas.com.

I bought a pair shoes at an official store a few weeks ago, the inside has already fallen apart and shoes have developed an unpleasant smell, I`m very disappointed ((

I ordered a PUIG SAMBA shoe on April 28, 2026. The shoe was meant to be delivered within two days however, it was not delivered until May 14, 2026; over 2 weeks later after numerous emails with their terrible customer support team. The customer support team had no idea on the status of the shoe except to read the same information that is already shown on their website back to you. They have the worst customer service and logistics!

I purchased some shoes from Adidas and the loops you put your shoelaces through popped off during the first time I put them on. I sent them back and they will not refund my money or switch them out. They stole my money and shoes I paid for and there isn't anything I can do about it they said. To say I am pissed is an understatement

Just a heads up regarding Adidas Combat Sports: their customer service could definitely be better. I admitted to making a late return, but when I checked in on the refund, the email response was super short and could’ve been a lot nicer. Bummer since I love Adidas, but this left a bad taste in my mouth.

I've been ordering from adidas for years, but their service is embarassing. Like a few other comments, I placed an order on June 11, they sent me a message on June 13 saying it was sent, set for deliver for June 18. I never got the items.

They pointed the finger at the courier, but the courier says they never got the items. adidas sent a response saying the items were returned by the courier. It's been a month, and I still haven't received a refund for the items.

There was no apology or accountability. They never tried to "make it right". The fact that their CS team can't even reorder items for you is unbelievable.

Also, I have started to notice that their quality has gone down quite a bit. Their prices sure have gone up, but even their more expensive items don't last like they used to. I regret buying adidas for so many years.

Not very satisfied with quality neither customer service.

My shoes I ordered online got dropped off last week Monday. The soles was loose. I immediatly called and logged a return ticket but its besn a week already and no one collected. Everytime, everyday day I call they just say someone will come and collect and no one does. I am very disssapointed in the brand because nr1 the qulity was shit and nr 2 their serrvice is terrible, wknt reccommend it to anyone!!!

Don't ever order something and try to exchange it. I sent in an item to simply exchange it for a different size. It's taken over 2 weeks and I've had to contact an agent, twice, to find out what is delaying this exchange. Buy something, hope it fits but do not go through the painful steps of an exchange with them. If anything, write it off as a loss, save yourself the time and aggravation.

Received email today my parcel has been damaged in delivery and returned to warehouse where it will be checked and only then will a refund be initiated!
The telephone numbers for customer services do not connect and the chat system is as useless as a chocolate tea pot absolutely useless .

I placed an order June 13 2026, never received, courier still todate jul 8, never received the shipment. I have been back and forth with customer service which is horrendous. A different response to each email. I have contacted Visa to reverse the charge. Will likely never by Adidas again, 1 star is still too much

Adidas customer services are awful.
It appears the only thing they can do is tell you your case will be dealt with, then not deal with it, so you call back after it was supposed to be dealt with, the same thing happens, ad infinitum. Avoid this company at all costs if there is any possibility that you may need to return an item or contact customer services for any reason.

I bought a pair of trainers to click and collect at the same day… it was 05 days ago, I’m still waiting my order be available to collect, no one knows when it will happen, I call them, they really don’t care about the customer, just sad to me they can cancel and if I want it fast buy again and choose the option to deliver at home

I ordered SPECIAL LIGHT HANDBALL SHOES and waited three weeks for them to be shipped, and they never arrived. No one from the store has mentioned this order, as if it were a standard practice. They just send me strange excuses, as if it were some kind of system error. But I don't understand why I have to suffer because Adidas doesn't know how to sell its sneakers.

I advise you not to use their sloppy store.

For those interested, I have all the proof.

I will never buy again to this company there not serious and also never has a matter with the customer I have bought an item from them by online and I message them to let them know why the delivery has not arrived yet and still not reply me back they have remove the day and I didn’t receive any response from them.
Is not a serious company and as a customer service really bad

I need to contact Adidas Customer Service but they never pick my call, I Have been waiting long time without answer. I bough in Tampa Premium outlets a pair of shoes for my mother 80 years old. She lives in Venezuela I sent the shoes there but when she received she found just one side not left and right. Big Mistake I need my refund asap