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TextNow Reviews 

1,615
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 867 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the app's reliability and stability, finding it a crucial tool for communication, especially when primary phone services are unavailable or resources are limited. Many appreciate the ability to obtain a free phone number and flex plan, enabling them to stay connected with loved ones and manage contacts. The service is often described as user-friendly and convenient, providing a valuable means of communication for those in need. However, some people encountered issues with call quality and reliability, experiencing static, dropped calls, or difficulty being heard by others. A few reviewers also reported problems with the app's functionality, such as delayed call notifications or the inability to retain their original number after a phone reset. Additionally, some customers mentioned difficulties with customer contact and the website referencing non-existent help pages.

What people talk about most

Service

Consumers find service to be positive, with many appreciating the free phone number and flex plan for texting... See more

User experience

Customers had positive experiences with user experience, finding the service easy to use and totally free,... See more

Application

Users describe positive interactions with the app, often finding it reliable and a great tool for... See more

Customer communications

People report ambiguous experiences with contact, with many appreciating the ability to communicate with... See more

Website

Customers consistently note ambiguous experiences with the website, with some finding it convenient to use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found this app when my primary phone stopped working. My battery on my Samsung S22 Ultra was about to explode. The battery, screen and frame came as a set. I'm now waiting for a new screen because... See more

Rated 4 out of 5 stars

TextNow has been a guaranteed way to communicate with my loved ones! I've had one problem with them, my purchased SIM was misplaced and never found.. I reached out to get the proper way to handle it,... See more

Rated 4 out of 5 stars

i like ability to buy small quantities and app has been stable and reliable the ads are not too annoying however I did follow one for hello fresh that offered 10 free meals and they charged me anywa... See more

Rated 4 out of 5 stars

This app is for the most part Reliable but make sure you have a good wifi connection otherwise you will have a hit or miss experience w/ calls and texts.


Company details

  1. Electronics & Technology

About TextNow

Written by the company

Founded in 2009

Written by the company

TextNow is the only free phone service that gives you unlimited talk and text, plus data for select apps like email, maps, finance, and rideshare—all for $0/month.
No long-term contracts. No credit checks. Just reliable phone service when you need it. TextNow also offers flexibility, where you can add cheap unlimited data on a leading nationwide 5G network whenever it's needed. Get a free phone number (or bring your own) that works as your primary line or a second phone number app for work, travel, or personal use. Trusted by more than 8 million people every month, and with offices across the U.S. and Canada, TextNow makes it possible to connect without limits. Start free today at TextNow.com. For more information visit https://www.textnow.com/, and follow us on Twitter, LinkedIn, and Instagram.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(1,615)

871 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

★TextNow★

★TextNow★
Great customer support services, making sure I'm just happy with there phone and data network, very satisfied with text Now and there customer service team

July 5, 2026
Rated 2 out of 5 stars

Be nice if it work right since I paid…

Be nice if it work right since I paid for my number to be locked in

July 10, 2026
TextNow logo

Reply from TextNow

Hi Kattie, We'd like to get some more details to find out what we can do to help improve your TextNow experience. Please email community@textnow.com with any feedback you may have for us.

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