Ability to take cards from the mobile is absolutely transformative. However, customer service is not so great. Still waiting for an email reply months later. Left us frustrated and made clear to us we... See more
Company replied
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Review summary
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Reviews shaping this summary
Sum up very good most time but could do with a noise bell when money has been taken I find connectivity is problem some times but most time very good
Company replied
Justvine thing, doesn't have customer service number! Sometimes is very difficult to chatting with that computer. Most of the time doesn't understand what we need!
Company replied
Sumup are getting quicker at payouts alot of the time the payouts can clear in the matter of minutes alot of the time between about 25 to 35 minutes if the worst comes to the worst it will take no lon... See more
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Company details
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.2
Great
50K reviews
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Reply from SumUp
Hello Thiago,
Thank you for your review. We're happy to hear that getting started with our app has been a smooth experience and that it's helping you manage payments efficiently.
Please don't hesitate to reach out to our support if you have any other questions.
Best regards,
Your SumUp Team
I’m very happy about the sumup
July 14, 2026
responsible for closing my small business
Absolutely terrible experience with this company. We are a small start up and had our first big event last weekend. All of our funds were taken by card and were on the sumup account- until they suspended us and we lost everything.
The first event was pivotal for us as a small business and we may not be able to continue with our service now as we will not have the money for the stock for our next couple of bookings.
Customer service is a joke, they hung up on my calls, they wouldn’t let me through to speak to a person. I rang 8 times before i reached a human. They kept redirecting me to use the chat bot even though i’d explained i couldn’t access it as my account was locked. I’ve been told twice they’re going to reply to me email but it’s been days and nothing.
DO NOT use this company, they’re single handedly responsible for the closure of my small business.
July 13, 2026
Unprompted review
Easy system for big or small businesses
A good easy online system for small or large businesses . SumUp payments can
Be taken with your phone if we are away from the cafe . Another good feature is the payment link option - request money by sending an easy link to follow.
July 13, 2026
As a busy independent business
As a busy independent business, we rely on our card machine every single day, and SumUp has never let us down. It’s quick, reliable, and incredibly easy to use, even during our busiest periods.
The app makes it simple to keep track of takings, payouts are straightforward, and our customers appreciate how fast and hassle-free it is to pay. As a small business owner, having one less thing to worry about makes a huge difference.
I’d happily recommend SumUp to any independent business looking for a reliable, affordable card payment system. It’s become an essential part of how we run our business.
July 13, 2026
SumUp is to be avoided
SumUp support and customer service is nought.
I think this statement speaks for itself and I need not elaborate any further.
Avoid them for your sanity and peace of mind.
We have found an alternative supplier and so far, are very happy. (The opposite to round).
July 10, 2026
Unprompted review
A Positive experience
A positive experience. We use the till (shop), invoicing, QR codes, stock management, reporting etc. All features work well and as a consequence we have seen sales increase, more than offsetting the small fee charged, per transaction. Payments are received quickly and the daily payment analysis provides an accurate list of what payments have been received.
July 13, 2026
Like the way they paid quick and easy…
Like the way they paid quick and easy to use but the rate of per transaction is very high while you can get lot of other companies offering a lower rate per transaction
July 13, 2026
Quite simply great company to deal…
Quite simply great company to deal with. The app is easy to use , the rate is very good too which helps save money. So all in all if happily recommend SumUp to any potential new customer.
July 13, 2026
Sum up is very good and reliable easy…
Sum up is very good and reliable easy to work and very good to work with
July 13, 2026
This terminal is best for buisness
I really like this terminal for my business because they send money everday and satisfy
July 13, 2026
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