Update, I do know the model and I did provide it as I had previously confirmed with the manufacturer the correct model. Still was told we can't be sure. I was able to confirm the correct model to or... See more
Company replied
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So far great product. Low cost compared to local stores. Easy and fast shipping. The quality has exceeded our expectations. The water stays hot, and the jet are powerful. We look forward to us... See more
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Spa was as described and arrived promptly. ONLY negative was there was no operations manual. There was a information pamphlet but it seemed to be general pamphlet covering all the spas, not just this... See more
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Impressive tech made communicating easy. I thought I may be getting a bot, but Tim and Hannah worked like a well oiled machine to answer questions, make recommendations and helped us order with ease.... See more
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Company details
Written by the company
OutletSpas.com is a Clearwater Pool & Spa Retail Brand and is one of the nation’s largest independently-owned retailers for spas & hot tubs. We sell the best! Lifesmart Spas offers a relaxing and therapeutic experience through our advanced technology hot tub. Manufactured and supported by Watkins Manufacturing, the largest hot tub manufacturer in the USA. Our adjustable flow jets and aromatheraphy system pleases the senses while soothing away the tensions of everyday life. Lifesmart’s engineers have designed our hot tub models to be durable, easy to operate and energy efficient, greatly reducing monthly operating costs. Lifesmart Spas are rotationally molded for long term quality and reliability. With simple plug n play technology, many of our spas can easily be plugged into any standard 110v outlet. Our full foam insulation method ensures maximum heat retention and energy efficiency.
Contact info
861 McArthur St, 37355, Manchester, United States
- 1-800-337-5143
- sales@outletspas.com
- outletspas.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Confirming correct model
Update, I do know the model and I did provide it as I had previously confirmed with the manufacturer the correct model. Still was told we can't be sure.
I was able to confirm the correct model to order. I had purchased this spa from a third party retailer. The consultant said several time she could not speak to what I ordered from other company. Realistically at this point and time if Outlet Spas is providing Life Smart replacements they should be aware that the brand is carried by other retailers and be able to reconcile part numbers. Other than that easy ordering like the free shipping and turnaround time.
July 6, 2026
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
We are one of the best resources for Lifesmart Spas. I cannot speak to your exact situation, but typically that expression is that we cannot assume a part is compatible to your spa without knowing the specific model of your purchase. If you did not purchase the spa through us, you would have to specifically identify the spa model.
Additionally, all parts and covers list the compatible models. If the issue is that you are unsure of what model spa you have, we can help you identify it too!
Great hot tub
So far great product. Low cost compared to local stores. Easy and fast shipping.
The quality has exceeded our expectations. The water stays hot, and the jet are powerful.
We look forward to using it year round.
May 7, 2026
Reply from OutletSpas.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
Knowledgeable representative and ease…
Knowledgeable representative and ease in which to order product.
May 7, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Great customer service.
The customer service at Outlet Spas is top notch. Special thank you to Charity, she went above and beyond to help me with my issue. I would definitely recommend Outlet Spas for any spa needs.
April 29, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Charity is a valued part of the team and works hard to connect with our customers and meet their spa needs!
Great products and service
Great products and service. Fair pricing. Really love this company
April 16, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Spa was as described and arrived…
Spa was as described and arrived promptly. ONLY negative was there was no operations manual. There was a information pamphlet but it seemed to be general pamphlet covering all the spas, not just this one, and so lacked a lot of information on operating the various controls and physical connections. Almost nothing on the pump or motors. Would also be much better id jets were adjustable.
February 28, 2026
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
If any documentation was missing, you can find the PDF's on our website, and you can call us if you have questions or are looking for more specific information!
https://outletspas.com/owners
OutletSpas.com
Hannah was great easy to deal
Hannah was great easy to deal
With and helped w all
My needs 2nd time going thru u guys nothing but love
April 15, 2026
Reply from OutletSpas.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
Charity was absolutely wonderful
Charity was absolutely wonderful! Some of the best customers experience ever.
No hard sell and explained to me every option to replace our hot tub cover.
April 15, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Thank you for your kind words about Charity...we love our team and are glad we can be here for you!
So far so good
I called, had some questions, the rep was very helpful. Received the tub and we liked it. I’ve had it less than 2 weeks and it has a leak on a component inside the unit. I’m waiting on a response to help me with that, but otherwise it’s been a good experience. Update: the leak turned out to be a simple fix. 3 weeks in and we really like the tub.
March 5, 2026
Reply from OutletSpas.com
Thanks for your feedback...it sounds like your ozonator has a drip, and we have communicated to the manufacturer to get a resolution. Please keep us posted, as we want to be sure this is quickly and easily resolved for you!
The OutletSpas.com Team
The average hot tub lasts 3 to 5 years according to the repair man
We bought the LS550 Plus in June of 2022 and it started leaking in December of 2025. The hot tub only opens on one side. Meaning if the problem isn't where the panel is located, your hot tub is totaled. Turns out that mice had chewed the hoses in ours so it is destroyed over $20 worth of hoses. I asked the repair guy how long hot tubs usually last? He said ones like this typically last 3 to 5 years. Had I known that I would not have made the investment.
March 25, 2026
Unprompted review
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com. We’re so grateful for your feedback & hope to work with you again soon.
Five years is about when you should have to start thinking about components, but it can be difficult to get to the lines if you have rodent issues.
The fix is not difficult...just very tedious to get to. We are glad to talk you through repair options, but it will likely require draining the spa and turning it on its side to cut out the foam insulation (though the foam should remove easily where it has been saturated).
Again, not hard but tedious.
As for the spa itself, it will last forever if taken care of...pumps, control boxes, heaters, and control panels can be easily replaced when they fail. Jets can be replaced, too. The internal plumbing is the biggest conflict, but apart from outside forces (like mice) they last a long time!
I reviewed LifeSmart products
I reviewed LifeSmart products. Good price for the money. Looking forward to receiving the hot tub.
March 16, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Hannah was fantastic
Hannah was fantastic. I had “LOTS” of questions and was extremely patient and answered each of them. The purchase process went extremely smoothly!
March 9, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Hannah is an amazing resource and well informed with most questions and concerns!
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
Easy
I called and you had all my info on file and answered my question then placed my order
March 2, 2026
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
The customer service rep was very…
The customer service rep was very helpful and answered all my questions.
January 13, 2026
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from OutletSpas.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
Excellent pre-purchase customer service
I had several questions before making the decision to order a spa from OutletSpas.com. Tim was very responsive and patiently answered all my questions. So far, their customer service is excellent.
December 26, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Very quick service and they provide…
Very quick service and they provide regular updates on order status.
December 9, 2025
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
My purchase was very easy to make on…
My purchase was very easy to make on the website. My spa was delivered in good shape and quickly. When I order the chemicals, they ship and arrive very quick. We are very pleased with the service we receive from outlet spas.
November 14, 2025
Reply from OutletSpas.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
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