OnDeck Reviews 

5,745
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness. Many people highlight the ease and speed of the service, noting that the process is straightforward and efficient. Reviewers appreciate the clear communication and the personalized approach taken by representatives, who ensure understanding and support throughout. However, some customers also noted concerns regarding transparency, mentioning they felt blindsided by undisclosed details or misleading information about rates. A few other people also felt that the financial terms were unfavorable, leading to a sense of being stuck or dissatisfied.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting the seamless and efficient process, with many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support from... See more

User experience

People report positive experiences with user experience, consistently describing it as easy, smooth, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applying with OnDeck was a huge help for our business. Being one of the newer transportation businesses out here, it was difficult to be approved for funding. Reis, was incredibly helpful with this pr... See more

Company replied

Rated 5 out of 5 stars

My small business is in its 2nd very active year. I was buying so much material and not getting paid for 45 days. A temporary boost was needed and On deck was there to help! Quickly servicing my small... See more

Company replied

Rated 5 out of 5 stars

Our representative, Charles Coleman, helped us find a financing option that suited our business. He recommended products based on our business needs. Also On Deck provided our loan quickly with clear... See more

Company replied

Rated 5 out of 5 stars

Jay F. was a pleasure to work with. He took the time to answer every question I had thoroughly and, at my request, followed up our conversation with a detailed email outlining everything we discussed.... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Institution

About OnDeck

Written by the company

OnDeck has been helping small businesses access fast, reliable financing since 2006. As a leading online small business lender, OnDeck provides trusted funding solutions designed to help business owners manage cash flow, cover expenses, invest in growth, and move their businesses forward with confidence.

With a quick online application process and funding available in as little as 24 hours for eligible businesses, OnDeck helps business owners access capital without the delays often associated with traditional banks.

What does OnDeck offer?

OnDeck offers business financing designed for speed and simplicity. Funding options include:

How can OnDeck funding be used?

Businesses use OnDeck's quick funding for working capital, payroll, inventory, equipment, marketing, expansion, seasonal expenses, and unexpected costs.

Why choose OnDeck?

  • Quick online application process with no hard credit pulls.
  • Funding available in as little as 24 hours for eligible businesses.
  • Transparent financing options with clear terms.
  • Business credit bureau reporting to help build business credit history.
  • Dedicated customer support.
  • Trusted record of serving small business owners nationwide since 2006.
  • Experience delivering over $25 billion in funding to businesses across a wide range of industries.

Whether you're planning a major investment or just need extra working capital, OnDeck helps small business owners access fast and straightforward financing to keep moving forward.

Learn more about OnDeck at ondeck.com.

Same-Day Funding is only available Monday – Friday before 10:30 a.m. ET. If checkout is done before 10:30 a.m. ET, funds will typically be available by 5 p.m. local time the same day. If checkout is done after 10:30 a.m. ET, or on a weekend or bank holiday, it will not qualify for Same-Day Funding and funds will be deposited within 2 – 3 business days.

OnDeck Products & Services

Written by the company

Business Line of Credit
OnDeck’s business line of credit provides fast, on-demand funding. It’s great for keeping cash on hand to manage day-to-day expenses, cover cash flow gaps, and take advantage of new opportunities. With an OnDeck business line of credit, you can withdraw funds up to your credit limit without reapplying.
Term Loan
OnDeck’s business term loan offers lump-sum funding with a simple online application and quick delivery of funds. It’s great for investing in growth, purchasing inventory, expanding operations, or managing larger business expenses. OnDeck term loans are repaid in regular predictable payments to make planning easier.
Free Business Credit Score Check
OnDeck’s free business credit score check helps business owners understand where their business stands financially with no obligation and no impact to their credit score. Powered by Equifax business credit data, it allows business owners to check their Equifax business credit score for free. It provides quick access to valuable business credit insights, equipping business owners with knowledge that’s important for business financing, insurance premiums, catching fraud and more.

See why business owners choose us.

185k+ Businesses Funded Since 2006

Easy Process

You can work with OnDeck directly from application to funding, without going through a third party.

Same-Day Funding

After approval, you can get funds as soon as the same day.†

No Hard Credit Pulls

Check your eligibility without affecting your credit score.

Apply Now

Contact info

Don’t let your growth wait on a bank.

Apply in minutes. Get Same-Day Funding† if you’re approved!

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,745)

914 reviews in the last 12 months

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Rated 5 out of 5 stars

Amanda Rodgers was incredibly…

Amanda Rodgers was incredibly professional, knowledgeable, and efficient throughout the entire process. She made everything simple and kept me informed every step of the way. From application to funding, the entire process was completed much faster than I expected. I truly appreciate her outstanding service. Highly recommend!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience through the…

I had a great experience through the entire process. The application to the approval was very seamless and efficient. Everything was handled online from the approval through the closing. I really like the online checkout process. Jordan was very thorough and helpful while not adding any unnecessary pressure at all. Thank you guys for a great experience!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

OnDeck's lack of humanity

After taking a loan with OnDeck, a few months later my company experienced hardship with respect to cashflow. When I called and emailed them several times, the best they would do is offer a one-month payment reduction while STILL considering the loan as delinquent and telling credit rating agencies this. Because they consider it delinquent, they charge additional fees and are incredibly rude when trying to negotiate to keep the account current. In fact, they have been the least willing finance company I've ever worked with to arrive at a fair and equitable settlement. They make no actual accommodations and they blacklist you even when you are making unreasonably high payments to accommodate their timeline. I highly recommend NOT doing business with these criminals.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Charles C did a great job and made it…

Charles C did a great job and made it easy.

July 14, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We are delighted to hear that our team member provided such excellent service and made everything straightforward for you. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Jordan was patient and helpful…

Jordan was patient and helpful throughout the process.

July 14, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so happy to hear that you found the process to be a positive one! Thank you for sharing your kind feedback.

Rated 5 out of 5 stars

Thank you Cynthia

Thank you Cynthia. Easy as usual and always exceed expectations.

July 13, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so happy to hear that your experience was easy and that we consistently exceed your expectations. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Briana did spectacular job in obtaining…

Briana did spectacular job in obtaining my loan.
She is professional, responsive, knowledgeable, thorough, efficient inn all spheres.
Her service went above and beyond and kept me informed every step of the way

I highly recommend On Deck and Briana as account manager.

July 13, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so pleased to hear about your excellent experience with us and that our team member provided such professional and thorough service. Thank you for your high recommendation!

Rated 5 out of 5 stars

Fast, easy and very helpful

Jay F was really helpful in getting my account started and answered all my questions in a very clear and concise matter. This was my first business line of credit opened so I was a little nervous about the process. Jay and OnDeck offered better rates and a higher line of credit than other competitors.

July 13, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so glad to hear that you had such a positive experience getting your account started and that all your questions were answered clearly. It's wonderful to know we could offer competitive rates and a higher line of credit for your first business line of credit!

Rated 4 out of 5 stars

Jon Diamico worked with me to obtain my…

Jon Diamico worked with me to obtain my firm a LOC that can be used when needed. The APR was higher than I wanted, but having the ability to use the LOC when needed and payoff early appealed to me.

July 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're glad to hear we could assist your firm in securing a Line of Credit. We understand your concern regarding the APR, and we appreciate your recognition of the flexibility our LOC offers for early payoff. Thank you for your feedback.

Rated 5 out of 5 stars

Good Experience with OnDeck

I'm very happy with the business funding provided by OnDeck. The process was easy and quick plus the portal is user friendly and provides all the information needed regarding your company's specific funding option and documents.

July 8, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We are so pleased to hear that you are happy with the business funding you received. It's wonderful that you found the process easy and quick, and that our portal was user-friendly. Thank you for your positive feedback!

Rated 5 out of 5 stars

They are honest and don't mislead.

The customer representative did everything that tried to make the deal and he did achieve that.

July 11, 2026
OnDeck logo

Reply from OnDeck

We're so glad to hear our representative provided excellent service and successfully assisted you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Line of credit

I really enjoyed working with Jordan on my new line of credit.
He was very professional, patient and helpful.

July 13, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so happy to hear you had such a positive experience with your new line of credit. We appreciate your kind words about our team member's professionalism, patience, and helpfulness. Thank you for your feedback!

Rated 5 out of 5 stars

Very easy to deal with and they are…

Very easy to deal with and they are definitely looking out for small businesses! Thank you Joe Gorman!

July 11, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so happy to hear that we were easy to deal with and that we could help your small business! We appreciate your kind words.

Rated 5 out of 5 stars

Enzo at OnDeck provided exceptional…

Enzo at OnDeck provided exceptional customer service from start to finish. He explained every part of the process thoroughly, answered all of my questions, and even followed up with a detailed email so I had everything in writing. He took the time to provide examples of the repayment breakdown, making sure I fully understood my options before moving forward. The entire process was seamless, and I received my funds within just one business day. I highly recommend Enzo and OnDeck to any small business owner looking for a fast, transparent, and professional lending experience. I’ll definitely be recommending OnDeck to my fellow small business colleagues!

July 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided clear explanations and thorough support throughout your lending process. We strive to make the experience seamless and efficient for all small business owners, and we are delighted that we met your expectations. We truly appreciate your kind words and your recommendation to your colleagues.

Rated 5 out of 5 stars

Joe Gorman made the process so easy!

Everything was so easy and smooth! Honestly I didn’t even expect everything to get done in one day! Joe Gorman made it extremely easy and pretty straight forward

July 10, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're so happy to hear that everything went smoothly and efficiently for you! We appreciate you acknowledging our team's efforts in making the process straightforward.

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