Problem is the website as of 5/2026. It doesn't register my address and customer profile also does not remember me as a customer when I last purchased in 2025. Can't place an order now. Honestly needs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from them several times, Davidoff Cool Water, and had no complaints; the delivery was fast, and the product was of good quality. But the last time I waited more than a month for delivery and... See more
Company replied
I placed order 1770377178-0675 on Feb 6th. It is now Feb 11th, and the company is playing games. They provided a fake tracking number (LX031633847NL) that is NOT registered in the Posten system. The... See more
Company replied
Ordered a few toothpastes over 2 weeks ago, supposed to arrive in 1 week. Still nothing. Needed them for my mom before flying to Istanbul tomorrow. Customer service was completely useless—no tra... See more
Company replied
2.4
Poor
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Items Not Delivered and No Refund
Items were allegedly "delivered" to my local carrier, then was "out for delivery" but suddenly "held at post office by customer request" which I never made and then items "returned to sender" and then "received by sender" but no refund. No email informing me of this (after I got 4 emails when I made purchase) and website shows no history of my purchases and no order at all for confirmation number they gave me. I get lots of deliveries no problem, so this is definitley fraud here. It's one of those too-good-to-be-true outfits with massive impressive selection but fishy, non-transparent, confusing and ultimately unsuccessful shipping/delivery. I've even gotten Avon I ordered from Poland delivered without a problem. This business is total BS.
June 18, 2026
Unprompted review
No Worries, Great Prices and Safe Fast Delivery
I've ordered several times from makeupstore.com and never had a problem. I've received my order quickly and well packed. When the current administration added tariffs, the website did not allow me to order. That is no longer the case. Prices are great- so low I was suspicious, but no worries. No scam to get bank or credit information. I think I paid using Paypal with their protections, but not needed anyhow. Great resource for products from all over the world. I enjoy ordering and looking through their huge selection.
June 14, 2026
Unprompted review
Problem is the website as of 5/2026
Problem is the website as of 5/2026. It doesn't register my address and customer profile also does not remember me as a customer when I last purchased in 2025. Can't place an order now. Honestly needs a better website designer. More like the poorly made . no websites from 2016.
May 12, 2026
Unprompted review
Pleasantly Surprised
I was a little hesitant to order from this site after looking at the other reviews.
However I couldn't find the specific Shampoo I was looking for from anywhere else at a reasonable price so I decided to take the risk.
I am glad I did as the order arrived quickly & as described.
They were really well packaged to protect them & the lids were even taped closed to prevent any chance of a leakage.
May 8, 2026
Unprompted review
Reply from Makeup
Thank you very much for taking the time to share your feedback. We are delighted to hear that your order arrived quickly, as described, and that you were pleased with the packaging and care taken to prevent any leakage.
It is especially nice to know that you found the specific shampoo you were looking for and that your experience encouraged you to place an order with us. We truly appreciate your trust and support.
We look forward to serving you again in the future.
Not a recommended website
I placed 2 orders on their site (March 18th and March 29th). Up to this day, none of the orders have been delivered. I contacted several times their customer support and I didn’t get an answer to every email. And when they did answer, it is only to ask for patience. No local tracking number is provided and no reorder/refund solution is offered. That’s a shame for a website said “legit”.
March 18, 2026
Unprompted review
No proof of postage, no order
I had a few mostly positive experiences until now, when I placed a big order and it was not delivered. The shipping company did not receive the parcel, and makeupstore.com is refusing to provide the proof of postage.
I will report fraud to the bank and hope everyone does the same.
May 1, 2026
Unprompted review
Such a bad website
Such a bad website
I placed an order and they shipped it after approximately 5 days and they gave me a tracking code TMUIL0220803988130 they told me it's will be delivered on 28-April
But the tracking code is stuck since 14 days in transit and still not delivered or even new update happened.... I contacted the shipping company they said they don't have the order then i contacted the website they said on 26 April this message "Shipment is scheduled within the next 10 days". Like what i can do??! I applied for refund and they don't reply at all ...Such a bad service
April 28, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your delivery.
After reviewing your case, we would like to clarify that the order in question was placed through the Israel-based website, rather than our US store. As a result, this Trustpilot page relates specifically to our US operations and order handling.
We kindly ask you to contact the relevant customer service department for the Israel website directly, as they will be able to access your order details and assist you further with tracking, delivery updates, or any refund requests.
We regret any inconvenience caused and appreciate your understanding
They are simply stealing your money
I ordered a spray product for my hair and it was never delivered. I received a notification saying that it was delivered, however, they could not provide any pictures of the delivered item, not even the carrier who delivered it. Customer service is useless. I guess I have to complain to consumer affairs. These people are plainly stealing money.
March 30, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues with your delivery.
After reviewing the case, the courier was unable to successfully deliver the parcel. As a result, we have already processed a full refund for your order.
We understand how frustrating delivery issues can be and regret any inconvenience caused. We appreciate your understanding and remain available should you need any further assistance.
The worst perfumes company i have ever…
I am Ramy Ismail . Have received my first perfumes order from them today. I can say that they are The worst perfumes company i have ever dealt with. Plus that i still have doubts about the authenticity of thier perfumes but i will open it and wear it and write another review very soon. But in general as an online perfumes company it is really the worst ever and not recommend it at all.
April 21, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your experience.
After reviewing your case, we would like to clarify that your order was placed through the Italy-based website, rather than our US store. This Trustpilot page relates specifically to our US operations and order handling.
We kindly ask you to contact the relevant customer service team for the Italy website directly, as they will be able to access your order details and assist you further with any concerns regarding your purchase.
We appreciate your understanding and regret any inconvenience caused.
I had a very disappointing experience…
I had a very disappointing experience with this store.
I placed an order on April 6 with a promised delivery time of 6–7 business days. However, more than two weeks later, my order has still not been delivered.
The tracking status shows that the shipment has not even been handed over to the courier, despite customer support repeatedly claiming that it has already been dispatched. This is misleading and unacceptable.
I also contacted the delivery company directly, and they confirmed that they have not received the parcel at all.
This is not the first time I have experienced such delays with this store, which clearly indicates ongoing issues with their service and order processing.
Instead of resolving the problem, customer support keeps sending generic responses and asking for more patience, without providing any real solution.
I cannot recommend this store. Very poor service, long delays, and lack of transparency.
April 21, 2026
Unprompted review
Everything ok.
Bought 3 perfumes. All 3 original and I received them in perfect shape and well packaged. Shipping took a bit longer than anticipated and the status on the shipping company was stuck for few days (while still moving, just not updating). Ordered on 31st, received them on 11th. Not bad since they travelled from PL to USA (all the way to the west coast).
Customer support super responsive, friendly and professional, luckily had no problems with the items so I cannot speak how the interaction would had been in that case.
I love the products I ordered and I verified authenticity (QR code).
I chose to buy from them because they had one fragrance that I couldn't find anywhere else ...
April 11, 2026
Unprompted review
Reply from Makeup
Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that all three perfumes arrived in perfect condition, well packaged, and that you are happy with the products.
We also appreciate your comments regarding the delivery timeline and tracking updates. International shipping can sometimes experience delays in status updates while parcels are still in transit, so we are glad the items still arrived safely.
It is great to know that you found our customer support responsive, friendly, and professional. We are also pleased that you were able to verify the authenticity of your purchase and that you are enjoying the fragrance you were looking for.
We truly appreciate your trust in choosing us and look forward to serving you again in the future.
They sent me an empty open box
They sent me an open box with an already used product. Will be contesting the charge with my credit card company.
April 7, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are very sorry to hear about the condition in which your order arrived.
We would like to clarify that all orders are carefully packed in protective packaging and sealed before dispatch from our warehouse. However, as we ship internationally from Europe to the United States, parcels may be subject to inspection by customs or other relevant authorities during transit. In some cases, this can result in the package being opened and resealed by official services.
That said, we understand your concerns regarding the condition of the box and product, and this is not the experience we aim to provide. We would recommend contacting our customer service team with your order details and photos so we can fully investigate this matter with our logistics partners.
We regret the inconvenience caused and appreciate you bringing this to our attention.
I received the shampoo with a damaged…
I received the shampoo with a damaged dispenser, which was a bit disappointing at first. However, the customer service team handled the situation quickly and professionally, and the issue was resolved without any problems. I really appreciate their support and responsiveness. Overall, I’m very satisfied with the service and would order again.
March 20, 2026
Unprompted review
Reply from Makeup
Thank you very much for taking the time to share your feedback. We are sorry to hear that the shampoo arrived with a damaged dispenser, but we are pleased that our customer service team was able to resolve the issue quickly and professionally for you.
It is great to know that you felt supported and that the matter was handled smoothly. We truly appreciate your understanding and your kind words about our responsiveness.
We are very glad to hear that you are satisfied overall, and we look forward to serving you again in the future.
I made a purchase on Makeup store…
I made a purchase on Makeup store website over 3 weeks ago, and the package still hasn’t arrived, even though they stated delivery would take 6–9 business days.
Order number: 1773419055-0342
There is no way to contact customer service. The phone number doesn’t work, and neither does the chat window. I sent a message through the website, and no one has responded.
Is this a scam?
March 31, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your delivery.
After reviewing your case, we would like to clarify that the order in question was placed through the Israel-based website, rather than our US store. As a result, this Trustpilot page relates specifically to our US operations and order handling.
We kindly ask you to contact the relevant customer service department for the Israel website directly, as they will be able to access your order details and assist you further with tracking, delivery updates, or any refund requests.
We regret any inconvenience caused and appreciate your understanding.
I payThis makeup store 51$ and no…
I payThis makeup store 51$ and Store NO sending for me my hair color no give back my $51 What I need to do?????
February 27, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding your order.
We would like to clarify that, in order to investigate and assist you properly, we requested your order details so we could locate your purchase in our system. Unfortunately, we did not receive this information, which means we have been unable to identify the order and proceed with a review or resolution.
Once the correct details are provided, we will be able to fully investigate the case and assist you accordingly. We remain available to help and encourage you to get in touch with the requested information so we can resolve this matter as quickly as possible.
Iam so impressed
Iam so impressed .
Fast delivery, at door delivery.
Original products and always good deals available.
March 9, 2026
Unprompted review
Reply from Makeup
Thank you for your kind review.
We are delighted to hear that you are impressed with our service, particularly the fast and convenient delivery, as well as the quality and value of our products.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Lost parcel
Evri tracking H023HA0005882527
MAKEUP.UK Order №:1770683592-0292
My parcel’s last tracking update was on Tuesday, 17 February. Since then, I have not received any updates, explanations, or any form of communication or customer support from either Evri or MAKEUP.UK.
February 17, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback.
We are sorry to hear about your experience and understand your concern regarding the delayed parcel.
Please note that, according to the information provided by the courier, they were unable to complete delivery to your area. As a result, a full refund has now been issued for your order.
We apologise for the inconvenience caused and appreciate your patience.
i ordered several packets of cerave…
i ordered several packets of cerave moisturizer 16oz refills because they are not sold where i live. my order was processed quickly and they informed me of a delay of shipping before i had a chance to even wonder where my order was. upon arrival i discovered one of the packets had burst during shipping. i contacted customer service and they handled my claim quickly and efficiently.
March 2, 2026
Unprompted review
Reply from Makeup
Thank you for your kind feedback.
We are pleased to hear that you were satisfied with the ordering process and communication regarding your shipment. At the same time, we sincerely apologise that one of the items was damaged during transit.
We are glad that our customer service team was able to resolve the issue quickly and efficiently. Your understanding and support are greatly appreciated.
Recommended
I've got my package, the products are original.
May recommendations
February 15, 2026
Unprompted review
Reply from Makeup
Thank you very much for your feedback. We are pleased to hear that your package arrived and that you are satisfied with the authenticity of the products.
We truly appreciate your recommendation and your support. We look forward to serving you again in the future.
Professional service
Was scared at first as I read comments after ordering 😅
BUT
Ordering, customers service and delivery was fast and professional - I recommend.
February 24, 2026
Unprompted review
Reply from Makeup
Thank you for your kind review.
We are pleased to hear that your experience with our ordering process, customer service, and delivery was fast and professional. It is especially rewarding to know that we were able to meet your expectations despite your initial concerns.
Your recommendation is greatly appreciated.
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