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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were let down by their experience overall. Many customers reported that their funds were blocked or frozen without clear reasons, making it impossible to withdraw their money. People frequently mentioned that customer service was unhelpful, often providing scripted responses or stating they could not assist with issues. Reviewers also experienced significant delays and a lack of transparency regarding their accounts and funds. However, some customers also noted that they were able to withdraw profits and bonuses without issues, and in some cases, support managed to unfreeze accounts. A few other people also felt that their issues were resolved after persistent efforts or external intervention.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers claiming their funds were inaccessible... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration over... See more

Response time

Customers had negative experiences with response times, frequently reporting that support never replied or... See more

Refund

Customers consistently note ambiguous experiences with refund, with some reviewers successfully recovering... See more

Service

Reviewers mention negative feedback about service, with many experiencing account freezes and blocked... See more

Reviews shaping this summary

Rated 1 out of 5 stars

New User Bonus Dissappointment Hi, I’m really disappointed. I completed every single task in your campaign exactly as required, yet I still haven’t received the reward. It feels unfair and h... See more

Rated 1 out of 5 stars

Kcex blocking funds withdrawal without reason. If someone ask for explanation regarding the unjustified blocking of funds they ban acces to the telegram group .I have my money blocked in this exc... See more

Rated 1 out of 5 stars

KCEX is a scam! Strongly recommend to stay away. They won’t pay you any bonuses and will just waste your time. The support is useless and will send you some internal policies that make no sense. The... See more

Rated 1 out of 5 stars

Read all the other reviews warning about scams and issues with withdrawing and RUN! This platform is an absolute fraud. I signed up and did their bonus tasks and traded honestly with the funds. Over t... See more


Company details


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1.3

Bad

TrustScore 1.5 out of 5

138 reviews

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No history of asking for reviews

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1.3

All reviews

(138)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are not real ..

They are not real ... all the money in my acocunt disappeared overnight , all filled with tricks , support never replied me afterwards.

more reliable!!!.... #SUCCESSFUL HABITLLC#

July 7, 2026
Unprompted review
Rated 2 out of 5 stars

Beware of KCEX

I was referred to KCEX from a popular YouTuber. I’m in the USA and it let me sign up and deposit just fine. I deposited 74,000 USDT.Then I started trading and everything was going fine until I started reading the reviews. So I got scared and tried to withdraw my funds, and I got the same story as everybody else, withdrawals blocked for risk control. I went through all the hoops, did the kYC and they said they would escalate my claim to the higher-ups and get back to me.

I reached out to the YouTube referral link I useand I believe that’s the only reason I got my money back. They put me in touch with the rep from the referal used and within the hour they unblocked me magically. I even made almost $1000 and I was able to withdraw my 75,000 USDT and got the heck out of there. Beware of this Scam site.

If a certain jurisdiction is not allowed to use a app, they normally tell you right away that your not allowed, they don’t let you sign up and deposit money and then block you because you’re in a jurisdiction that doesn’t allow KCEX

I was under the impression US citizens could use KCEX but everywhere on Google it says NO USA and they wouldn’t give me a straight answer. If you’re in US, I would definitely be aware.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

I send few hundred $ buy some crypto…

I send few hundred $ buy some crypto and they block withdraws and spot orders to my account. They need KYC to remove blocked withdraws and spot orders but this exchange dont have any mandatory KYC. They clearly scammed me because the withdrawal limit without kyc is 15 btc but now I can't withdraw several hundred USDT and they want to extort my personal information, so be careful people.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

My account was frozen under “Risk Control"

My account was frozen under “risk control measures,” and I couldn’t trade or withdraw for about a month. They required me to complete KYC, and submit a handheld photo with my ID.
After the review, my balance was adjusted from about 4,108 USDT down to 1,542 USDT.(-2,566$) They said that I “violated the user agreement”. And won’t give a clear explanation. I’ve documented everything with timestamps and screenshots so I can show exactly what happened.
For context:
Total deposits: 4,800 USD
Total PnL before adjustment: -640 USD

Beware of this Scam Exchange. I've had friends warn me about them and wish I had listened and taken these red flags seriously earlier.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Same as others are saying

Same as others are saying. I got my funds frozen for no reason at all. Been trading for 3 years and know that I broke no rules. Now they tell me I have to do a KYC verification and then wait 7 days but I know I’m not getting my money back and it was a lot. Complete scam and stealing

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

They are a complete scam

They are a complete scam. They cleared my fathers entire account out. Its clearly a play house for hackers. How can such vial people walk this earth.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

I sent MYSTERY tokens from KCEX to…

I sent MYSTERY tokens from KCEX to LBANK on 06.05.2026. LBANK meant, there is an issue regarding the token contract address information caused by KCEX. LBANK sent the EXACT amount of tokens EXACTLY to the same sender address from 06.05.2026 but of course as receiver address in a transaction on 20.05.2026. After 8 hours I couldn't see the tokens on my KCEX account, opened a ticket. And now KCEX means I should sent the tokens to another KCEX wallet. The want 47 USDT process fee from me. I closed my KCEX account and am happy to not to trade wiith much more amount on this CEX.

I'd have given ZERO stars if it was possible!

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

My long-standing transaction record…

My long-standing transaction record made the handling of my recent order notably inadequate. Although I received routine updates, the final result diverged from my stated expectations, causing inconvenience and financial impact. As the matter grew more complex, I examined potential courses through aegisrecourse, with communication remaining steady

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Referral Bonus Not Received After…

Referral Bonus Not Received After Following All Requirements
I joined KCEX through a referral link that clearly promised a $500 bonus reward after completing the required conditions.
I trusted the campaign, deposited more than $2000, and even held the funds for over 10 days exactly as instructed. Despite following every rule carefully, I still did not receive the promised reward.
When I contacted customer support, they failed to provide any proper or transparent explanation. They only kept repeating vague terms like “risk control rules” without showing any valid reason or proof of violation.
This experience feels misleading and disappointing because users spend real money and time based on the promises shown in the referral campaign. If rewards are denied without clear justification, it becomes very difficult to trust future promotions on this platform.
I hope KCEX reviews this issue seriously and provides fair treatment to users who genuinely completed all the required tasks.

My uid = 56275430

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

I am feeling bad about this but I am…

I am feeling bad about this but I am just so overthinking everything right now. The sound of distant traffic at night makes it harder to sleep when you realize your life savings are gone. i really do not want to be mean to Kcex because i hate complaining but i lost all my funds and nobody will talk to me. They are probably laughing while i am here crying because they wont let me withdraw my own Bitcoin. It is fraud and it is a scam and i am so desperate. I honestly thought it was over and i was ruined until I found RossTexlp by accident. I am actually really surprised by it because i did not think anyone could get money back from these scammers but RossTexlp actually fixed the withdrawal denial for me. I feel bad for being angry but Kcex stole from me and it is not right.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

I am registered recently the first…

I am registered recently the first withdrawal they locked the funds for security issue, althought I made the kyc successful and sent the selfie they still say I have to wait till one month for have responde by security team which is not fair to me ,I will keep updated here and in case change the valuation depending on them

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

I was unexpectedly locked out of my…

I was unexpectedly locked out of my account without prior notice. Attempts to regain access took longer than expected, and support responses were inconsistent. After escalating the issue through a drawan out process and my balance was settled. it was frustrating, and I'd advise others to be cautious when choosing where to trade.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

This must be the worst exchange in…

This must be the worst exchange in existence, even though I have not tried all of them.
KYC was required, but could not be completed due to internal systems limitations. Fall back processes did not work, either. Customer support told a different story every time. Funds frozen for almost 2 weeks, no access to my money.
There are far better places out there, stay away.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT sign up here

Do NOT sign up here

It’s a complete scam

They have algorithms to scam your stoploss keep the money and give you a loss when they sell it for lower

It’s a shady exchange support run by sketchy people, it’s loaded with all types of algorithms to steal your money don’t be fooled by the 0 fees they’ll make you lose more in other ways

Stay away from this exchange it’s a SCAM and unregulated

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: $18,000 TRX BLOCKED – KCEX Holding My Funds

Stay away from KCEX.
On March 13, 2026, I transferred $18,000 in TRON (TRX) from my own cold wallet to my account (UID: 49767604). Right after that, my withdrawals were completely blocked for no valid reason.
They asked for KYC and a selfie, which I fully completed and got approved on March 15, 2026. I was told the review would take 5 days. Instead, they extended it to May 13, 2026 without any explanation or legal basis.
They keep repeating “abnormal activity” but provide ZERO evidence, ZERO transparency, and ZERO accountability. My funds are still locked, and support only sends copy-paste responses.
This behavior is highly suspicious and unacceptable. It feels like they are deliberately holding user funds without justification.
🚨 If you value your money, DO NOT use KCEX. You may not be able to withdraw your funds

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best Brokers out there

One of the best Brokers out there. They hand out a free 200USDT Bonus for new users within a week or usually even days which u can use to start trading on the future market. High Leverage available, extremely cheap fees and fast withdrawal such as deposits with no KYC Verification. I'm stunned by this broker and can't understand why it has such low reviews.

I'd definitely keep using KCEX for my future crypto trades.

Thanks

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

KCEX scams its users

Initially offer different types of bonusses to make you like them.
Offer low trading fees etc just to later, usually when you made some profit and want to make a withdrawl, lock your account for all different kinds of “security” reasons.
Even when all KYC is passed and any other proof is given, your funds to not get released and they keep come up with new excuses to not release your funds. After a while they will outright stop responding on you.
Reaching out over their socials results in getting blocked

Stay away from this scam, do not let the low fees bait you

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

I followed the rules and did nothing…

I followed the rules and did nothing wrong. Without warning, my account was locked and access was taken away. I have waited weeks for answers and received none. What I earned honestly is being held, and the silence has been frustrating, unfair, and deeply unsettling.
My experience with #Stovëx #Global has been uncomplicated. Payouts are handled in a way that makes sense.

February 1, 2026
Unprompted review

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