We are getting inspection today and needed to print a name tag desperately. But the "My NPG" folder disappeared from my desktop as my computer was reinstalled lately and some of the softwares were del... See more
Company replied
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Review summary
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Reviews shaping this summary
We are a non-profit organization that recently changed IT providers and could not find our NPG software serial numbers anywhere. In addition to tracking down our account number, Chandan Verma went ab... See more
Company replied
Sherri Adano was able to answer my email the same day, offered a great solution to the problem that I had with my order. She was professional, clear in her communications with me, and had great attent... See more
Company replied
Chandan Verma was unbelievably helpful! I called the customer support number earlier today with issues activating NPG software on a colleagues computer. Chandan Verma was polite, helpful and knowledg... See more
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Company details
- #1 of 2 best companies in Office Supply Store
- #7 of 22 best companies in Business to Business Service
- #1 of 1 best companies in Luxury Hotel
- #4 of 6 best companies in Prints and Signs Store
Written by the company
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Contact info
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sherri was so helpful and the name tags…
Sherri was so helpful and the name tags turned out beautiful. Thank you for your help!
July 1, 2026
Reply from Imprint Plus
Thank you for the great feedback!
Great Customer Service
We ordered name tags that did not react with Gravoxide, and Imprint Plus responded right away and helped send a replacement of the correct tags that we were looking for. I am so appreciative and we will be recommending Imprint Plus and ordering from them again in the future!
June 23, 2026
Unprompted review
Reply from Imprint Plus
Thank you so much for your kind words! We're happy we could help get the right name tags to you quickly and make the process as smooth as possible.
Your support and recommendation mean a lot to our team. We appreciate your business and look forward to helping you with future orders!
Have a wonderful day!
Fast and Reliable
Communication was fast - Order has arrived exactly as requested.
May 7, 2026
Unprompted review
Reply from Imprint Plus
Thank you!
The website is easy to navigate
The website is easy to navigate, thank you for always having stock and great customer service
June 1, 2026
Reply from Imprint Plus
Thank you!
Christina, the customer service's Queen
Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. Also her patience is gold, that's what I call a great customer service.
Thank you Christina.
May 7, 2026
Unprompted review
Reply from Imprint Plus
Thank you!
Great Service!
Sherri was so helpful! It was a great experience working with her. She provided wonderful service that was kind, detailed and efficient! We will continue to use Imprint Plus! Thanks, Sherri!
May 5, 2026
Unprompted review
Reply from Imprint Plus
Thank you!
Reply from Imprint Plus
Thank you!
I still have not received the product
April 28, 2026
Reply from Imprint Plus
Hi there,
Your order was placed on April 28. Our standard production time is 4 business days, plus shipping. It’s currently scheduled for delivery tomorrow, which is within our normal turnaround time as indicated on our website.
If you have any questions, feel free to reach out to our Customer Service team at Customerservice@imprintplus.com
or call us at 1-800-563-2464.
No confirmation email
I made an order but there was no order confirmation email. I couldn't adjust the quantity when designing the badge and so I went back to change the quantity. the page that showed my order looks like my design wasn't on it. I'm trying to confirm my order by chat but nobody is responding.
May 4, 2026
Reply from Imprint Plus
Hi Carlyn, we are so sorry for this experience we let our website team know and our Customer Service team will be in contact.
Design process was difficult
Design process was difficult. Letters kept changing places on name tag, then the version shown at checkout was spaced differently than the 'approved' version a screen earlier
May 2, 2026
Reply from Imprint Plus
Thanks for your feedback — that definitely shouldn’t have been your experience.
We’re sorry to hear the design process felt frustrating, especially with the text shifting and the preview not matching what you approved earlier. We understand how important it is to feel confident in what you’re ordering, and inconsistencies like that can be really frustrating.
Our team would like to take a closer look at what happened and make this right for you. Please reach out to us at customerservice@imprintplus.com with your order details so we can review the design and ensure everything is aligned the way you expected.
We appreciate you bringing this to our attention — it helps us improve the experience moving forward.
Reply from Imprint Plus
Thank you!
Reply from Imprint Plus
thank you!
Sherri Adano was amazing!
Sherri Adano was able to answer my email the same day, offered a great solution to the problem that I had with my order. She was professional, clear in her communications with me, and had great attention to detail. 10/10 for the service, thanks again Sherri!
April 22, 2026
Unprompted review
Reply from Imprint Plus
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that Sherri was able to assist you quickly and provide a great solution for your order. We’ll be sure to share your compliments with her and recognize her professionalism, clear communication, and attention to detail. We truly appreciate your support and hope to serve you again soon!
Timely response and issue resolved.
April 14, 2026
Unprompted review
Reply from Imprint Plus
Thank you for the kind words!
Great service by Christina
Short hold time. Christina was polite, quick and anticipated my needs.
April 16, 2026
Unprompted review
Reply from Imprint Plus
Thank you!
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