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Company details

  1. Transportation Service
  2. Bus and Coach Company
  3. Bus Ticket Agency
  4. Taxi Service

Information provided by various external sources

A division of Metrolinx, GO Transit is the regional public transit service for the Greater Toronto and Hamilton Area.


Contact info

3.2

Average

TrustScore 3 out of 5

2 reviews

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1-star

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3.2

All reviews

(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

Absolute worst transit system I’ve ever experienced worldwide



GO Transit has to be one of the absolute worst public transit systems in the free world. Having traveled extensively across the globe, I have never experienced a service this consistently terrible.

The list of issues is endless:

Constant Delays: You can never rely on their schedules; train and bus delays are a daily reality.

Overcharging & Deceitful Refunds: The fares are incredibly high for the subpar service provided, and their "service guarantee" or refund promises are completely deceitful and nearly impossible to actually claim.

Misplaced Priorities: It is a total shame that they pour millions into fare enforcement and penalizing riders, yet they can't seem to invest that money into providing adequate, reliable transportation.

It is an embarrassing system that somehow continues to get worse by the day. Avoid it if you have any other alternative.

July 12, 2026
Unprompted review

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