I love it except I ordered a med/firm and have had bilateral shoulder replacements and both shoulders are sore when sleeping on my side. I have ALWAYS been a side sleeper even after my surgeries.
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Review summary
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Agent I spoke with was knowledgeable, nice to talk to. Ordered a part and it came as scheduled. The part, the massage motor for the legs was somewhat different. It works, is noisier than the origin... See more
Company replied
The bed is excellent, the mattress is in great shape after 3 years and many contortions from adjusting the front and back. Very happy with my Ghost bed
Company replied
I really am enjoying my bed it’s very comfy and supportive.
Company replied
Company details
About GhostBed
Written by the company
GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.
Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.
What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.
At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.
Contact info
7143 W Broward Blvd, 33317, Plantation, United States
- +1 (954) 371-2004
- sleep@ghostbed.com
- ghostbed.com
3.6
Average
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
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I love my GhostPillow, but their customer service is bad
I purchased a "GhostPillow" gel memory foam pillow, to replace another pillow I'd purchased about 4 years ago that was worn out. In terms of the actual product I received, I'm satisfied. However GhostBed as a company has terrible service, and they also shipped my pillow on a way which did not give it sufficient protection while in-transit. I actually tried to purchase this back in late May, but despite the website saying it was in stock, I was later informed that the item was backordered, and my first order was canceled. Then, when I replaced the order in July, the pillow shipped in only it's product box and no outer box, and arrived in rough condition. They REALLY should have shipped it in another box. Also, for the record, this same item now costs $30 more than it used to, which seems ridiculous, especially considering how terrible the company's customer service is. I don't know if I can really recommend them as a company, but the pillow itself is great, so that's a plus. But that's why I have the 2/5 rating. It's a good product, but the company doesn't really seem to care about its customers, and I think that's unfortunate, because it means I probably won't return, and I wouldn't feel comfortable recommending them either.
July 1, 2026
Value is really great
Happy to be a return customer for another set of GhostBed Sheets, its great having a rotating set of sheets knowing we always have a clean set to switch out at a moments notice
July 11, 2026
Reply from GhostBed
Hi Scott,
Thank you for choosing GhostBed again! There's nothing better than hearing from a returning customer. Having an extra set of sheets ready to rotate is a great way to keep your bed feeling fresh while making laundry day a little easier.
We truly appreciate your continued support and are grateful to be part of your home. Thanks again for taking the time to share your experience, and enjoy your new GhostBed Sheets!
Dennis Manning, Senior Director, Customer Experience, GhostBed dmanning@ghostbed.com
You all just took money out of my…
You all just took money out of my account and it’s been years since I purchased anything from you stop going in my account
July 6, 2026
Reply from GhostBed
Hi, we're sorry to hear about your concerns. We take reports like this very seriously and would like the opportunity to review what happened. Our records show that after you contacted us regarding your mattress, we requested photos to help evaluate the issue, but we never received the requested information, so we were unable to continue the warranty review. Regarding your concern about a recent charge, we'd like to investigate that as well. Please contact our Customer Support team with your order information so we can review your account and resolve this as quickly as possible. We appreciate the opportunity to help. Dennis Manning, Senior Director, Customer Experience, GhostBed dmanning@ghostbed.com
They shipped me the wrong bed frame…
They shipped me the wrong bed frame that I discovered after assembling it. Waiting on CS to decide on what they are doing for me.
July 2, 2026
Reply from GhostBed
Thank you for bringing this to our attention, and we're very sorry that you received the wrong bed frame. We understand how frustrating it is to discover a shipping error after taking the time to assemble your furniture.
After reviewing the photos you provided, we've confirmed the shipping error and are actively working with our warehouse team to get this corrected as quickly as possible. We appreciate your patience while we coordinate the replacement and will continue to keep you updated throughout the process.
Thank you for giving us the opportunity to make this right.
Dennis Manning
Senior Director, Customer Experience
GhostBed
dmanning@ghostbed.com
Staff is knowledgeable and…
Staff is knowledgeable and understanding. Bottom line, really good people/
July 9, 2026
Reply from GhostBed
Hi James,
Thank you for taking the time to share your experience! We're thrilled to hear that our team was knowledgeable, understanding, and able to provide the support you deserved. Those are qualities we work hard to deliver every day.
We're also delighted you're enjoying your GhostBed Massage Bed. We hope it continues to provide you with many nights of exceptional comfort and relaxation.
Thank you again for choosing GhostBed and for your kind words. We truly appreciate your support.
Dennis Manning
Senior Director, Customer Experience
GhostBed
dmanning@ghostbed.com
This bed is terrible
This bed is terrible. I haven't had a good night's sleep since I purchased it, 2 or 3 years ago. It is way too firm, it feels like I'm sleeping on a brick. And although it's the luxe and is supposed to be not as hot to sleep on, it's miserable. I'm sweating every single night. Summer or winter, doesn't matter. I regret buying this mattress and will NEVER purchase from them again! Such a waste of money...
July 9, 2026
Reply from GhostBed
Hi,
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your mattress hasn't provided the comfort you expected.
I also wish we had the opportunity to work with you sooner. After reviewing your account, I wasn't able to find any previous contact regarding your concerns, and we always welcome the chance to troubleshoot comfort issues or discuss available options with our customers.
We understand that comfort is personal, and while many customers enjoy our mattresses, we're disappointed to hear this one wasn't the right fit for you.
If you're willing, we'd still appreciate the opportunity to learn more about your experience. Please reach out to our Customer Experience team and ask for me directly. Even though time has passed since your purchase, I'd be happy to review your account and see if there's anything we can do to help.
— Dennis M.
Senior Director, Customer Experience dmanning@ghostbed.com
The customer service was great
The customer service was great
I was disappointed at having to wait 3 months for sheets and eventually cancelling my order. The silk pillowcases were very thin and ripped at the zipper easily.
July 9, 2026
Reply from GhostBed
Hi,
Thank you for taking the time to share your experience, and thank you for your kind words about our customer service team.
I also appreciate your honest feedback. I understand how disappointing it was to experience the extended delay with your sheet order, and I'm sorry we weren't able to fulfill your expectations at that time.
I'm equally sorry to hear about the issue you experienced with the silk pillowcase. After reviewing your account, I wasn't able to find that concern reported to our team, and I wish we had known about it when it occurred so we could have had the opportunity to help.
Thank you again for your feedback and for giving GhostBed the opportunity to serve you.
— Dennis M.
Senior Director, Customer Experience
Unusable special offer
Ghost bed offered me a “Preferred Customer” discount off my next order (I had two purchases at that point) but when I tried to use my coupon to buy sale merch I was informed I could not combine it with any other “offer” which included sales! The only way I could use the coupon was to choose to spend more than I did without the coupon! No way to treat “preferred customers “!!!😠
August 13, 2025
Reply from GhostBed
Hi Robert,
Thank you for taking the time to share your feedback. I completely understand why this was frustrating.
If you've earned what was presented as a Preferred Customer discount, it's understandable that you'd expect it to provide meaningful value. I can certainly appreciate your disappointment when you discovered it couldn't be combined with an existing promotion, leaving you feeling like the benefit wasn't as useful as you expected.
Your comments are valuable because they highlight how customer expectations and program messaging need to align. We appreciate you bringing this to our attention, and I'll be sure your feedback is shared with our team as we continue evaluating the customer experience.
Thank you for being a repeat GhostBed customer.
— Dennis M.
Senior Director, Customer Experience
Love the GhostPillow
July 8, 2026
Reply from GhostBed
Carl,
Thank you for the fantastic 5-star review!
"Holy cool pillow!" may be one of our favorite descriptions yet! 😄 We're thrilled to hear you're loving your GhostPillow and that it's keeping you cool and comfortable night after night.
It means a great deal that you took the time to share your experience. Thank you for choosing GhostBed, and we hope your GhostPillow continues to deliver many more nights of cool, restful sleep.
Sweet dreams,
Dennis M.
Senior Director, Customer Experience
GhostBed
Great Bed
We have owned our Ghost bed for a few years now. It has really helped out sleep patterns. I have apnea and my wife has poor leg circulation. The ability to set up the split king for each of our requirements has been great. The one disappointment has been the sheets we ordered. The flat is too small to get a proper tuck in. This has been a source of frustration.
July 8, 2026
Reply from GhostBed
Lawrence,
Thank you for being part of the GhostBed family for the past several years! Hearing that your Split King has helped improve both your sleep and your wife's comfort is exactly why we do what we do.
We also appreciate your honest feedback regarding the sheets. We know even a small detail like the fit of a flat sheet can make a difference in your overall sleep experience, and we're grateful you brought it to our attention.
We'd love the opportunity to connect with you directly and see if there's anything we can do to improve your experience. Thank you again for your continued trust in GhostBed and for sharing your story with others.
Sweet dreams,
Dennis M.
Senior Director, Customer Experience
GhostBed
we've had our split king for over 5…
we've had our split king for over 5 years and still as comfortable as the 1st night we slept on it. My wife liked the original mattress, but i thought it was too soft and picked out the Hybred 1 and was great. they sent it right away and after donating the 1st 1, they didn't charge me for the replacement.
July 8, 2025
Reply from GhostBed
Jeffrey,
Thank you so much for taking the time to share your experience with GhostBed!
Hearing that your Split King is still as comfortable after more than five years as it was on the very first night means a great deal to us. We're also glad we were able to help you find the Hybrid 1 mattress that was the right fit for your comfort preferences. Finding the perfect mattress is important, and we're happy our team could make the exchange process easy for you.
We truly appreciate your trust in GhostBed and thank you for being a valued customer for over five years. Wishing you and your wife many more years of comfortable, restful sleep!
Sweet dreams,
Dennis M.
Senior Director, Customer Experience
GhostBed
Ordered July 1
Ordered July 1, bedsheets shipped out quickly and were delivered. However, seven days after the order has been placed,the bed and frame have yet to be shipped.
July 6, 2026
Reply from GhostBed
Hi Peter,
Thank you for choosing GhostBed and for taking the time to share your experience. We truly appreciate your purchase and your patience.
I'm glad to hear your sheets arrived quickly. I reviewed your order and can see that your adjustable bases are scheduled for delivery on Friday, July 10, and your mattresses are scheduled for delivery on Monday, July 13.
We appreciate your patience while your order is completed and hope you'll enjoy your new sleep setup for years to come. If there's anything we can do to assist along the way, please don't hesitate to reach out.
– Dennis M.
Senior Director, Customer Experience
When you are 83 years old you accept…
When you are 83 years old you accept all the help you can get especially if you have sleep apnea and won't continue to wear a mask...the GhostBed was the answer to make the task of sleeping more acceptable.
July 5, 2026
Reply from GhostBed
Hi Hans,
Thank you so much for taking the time to share your experience. Receiving a review like yours means a great deal to all of us at GhostBed.
We're honored that GhostBed has helped make sleeping with sleep apnea more comfortable for you. Hearing that our mattress has made a positive difference in your daily life is exactly why we do what we do.
Thank you for choosing GhostBed and for being part of our family. We wish you many more years of comfortable, restful sleep.
– Dennis M.
Senior Director, Customer Experience
Agent I spoke with was knowledgeable
Agent I spoke with was knowledgeable, nice to talk to. Ordered a part and it came as scheduled. The part, the massage motor for the legs was somewhat different. It works, is noisier than the original, and the material around it is definitely in place. Maybe a bit bigger motor than the original I suppose. It is what it is.
Bought the bed in 2021. Indicated problem I had with it, and was completely ignored then, despite a few emails. The problem was, with the legs inside somewhat, one night i dropped the remote over the side. Reached down to grab it, and the bed flipped over on top of me, with one leg putting a hole in the bedroom wall. Just thought the warning about sleeping on the edge of the bed could have been stronger. But no response.
Ultimately a friend put new legs on the bed on the outer edges. That was then, and it appears the overall service has improved.
Doug
June 10, 2026
Reply from GhostBed
Hi Doug,
Thank you for taking the time to share your experience and for being a GhostBed customer since 2021.
I'm pleased to hear our team was knowledgeable, helpful, and that your replacement part arrived as scheduled. While I'm sorry your earlier experience didn't meet your expectations, I truly appreciate you recognizing the improvements in the service you recently received.
Feedback like yours is invaluable because it helps us continue improving both our products and the support we provide our customers. Thank you again for your patience, your honesty, and for giving us the opportunity to better serve you.
We appreciate your business and wish you many years of comfortable sleep.
– Dennis M.
Senior Director, Customer Experience
Reply from GhostBed
Hi Donna,
Thank you so much for taking the time to share your experience and for being a GhostBed customer over the years!
There's nothing better than hearing that your bed is still providing you with the comfort and support you expected years after your purchase. Reviews like yours mean so much to our entire team.
Thank you for your continued trust in GhostBed. We wish you many more years of great sleep!
– Dennis M.
Senior Director, Customer Experience
I love it except I ordered a med/firm…
I love it except I ordered a med/firm and have had bilateral shoulder replacements and both shoulders are sore when sleeping on my side. I have ALWAYS been a side sleeper even after my surgeries.
June 16, 2026
Reply from GhostBed
Hi Jan,
Thank you for choosing GhostBed and for taking the time to share your experience. We're so glad to hear you're enjoying your new mattress overall.
I also appreciate you sharing your concerns about side sleeping, especially following your shoulder replacements. We want you to be as comfortable as possible, and we'd like the opportunity to see if we can help improve your sleeping experience.
Our Sales Manager, Enzo, will be reaching out to you personally to discuss your experience and review the options that may help provide additional comfort and support for your shoulders.
Thank you again for your feedback and for giving us the opportunity to assist.
– Dennis M.
Senior Director, Customer Experience
Your Ghost bed design and mattress…
Your Ghost bed design and mattress options are excellent. In recent years I have had several major surgeries; lower lumbar and neck. Our Ghost bed has made all the difference in getting a great night’s sleep
July 7, 2026
Reply from GhostBed
Hi Bruce,
Thank you so much for taking the time to share your experience and for being a valued GhostBed customer.
We're especially grateful to hear that your GhostBed has made such a meaningful difference following your lumbar and neck surgeries. Knowing that you're able to enjoy a great night's sleep during your recovery is incredibly rewarding for our entire team.
Thank you for placing your trust in GhostBed. We truly appreciate your kind words and wish you continued comfort, healing, and many more restful nights.
– Dennis M.
Senior Director, Customer Experience
Mrs.
I was very impressed with sales team and adds we just got the bed put together today so looking forward to first night will send more information after trying it. Thank you for what I believe will be a great purchase and product. Our granddaughter loved the box it came in🤪😜
June 30, 2026
Reply from GhostBed
Hi Joan,Thank you so much for the wonderful 5-star review! We are thrilled to hear that our sales team took great care of you.There is nothing quite like that first night on a new GhostBed Luxe, and we cannot wait to hear how you like it after you have had some time to sleep on it. We always love hearing feedback from our customers!Also, we absolutely love that your granddaughter is already putting the box to good use! 📦 It sounds like the whole family is enjoying the delivery.Welcome to the GhostBed family, and we look forward to your update!Warmly,Dennis ManningSenior Director, Customer ExperienceGhostBed
Ghosted
this was a disgraceful experience. We were totally ghosted by Ghost Bed. We ordered our mattress and it was stuck in Delivery somewhere by FedEx. Ghost Bed was of no help trying to locate where the mattress was or deliver what we ordered. I am now on day, eight with no Mattress in our new home. customer Service had no answers and was supposed to speak with a director and get back to me that was three days ago. I am in the process of calling Amex to dispute the charge. Let the buyer beware this was a total rip off.
July 6, 2026
Unprompted review
Reply from GhostBed
Hi Samuel,
Thank you for taking the time to share your feedback. I'm truly sorry your experience did not meet the standard we strive to provide.
I became personally involved in reviewing your order, and while I understand your frustration with the shipping issues, I'm glad we were able to work together to resolve the matter. Your order was refunded in full, and we appreciate the opportunity to assist you throughout the process.
We sincerely apologize for the disappointment this experience caused and appreciate your patience as we worked toward a resolution. Should you have any additional questions or need anything further, please don't hesitate to reach out.
– Dennis M.
Senior Director, Customer Experience
Reply from GhostBed
Joseph, thank you for your repeat purchases! You are a GHOSTBED FAN! From all of us at GhostBed, we are so glad you are part of our GhostBed Family. All the best, Dennis Manning, Senior Director, Customer Experience, GhostBed.
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