FitFlop Reviews 

69,678
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 12,474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and high quality, often noting their durability and support for various foot needs. Many also appreciate the stylish designs and the efficient delivery service, often receiving their orders promptly. However, some customers also noted significant delays with returns and refunds, with some waiting weeks for confirmation or their money back. Additionally, a few reviewers found certain styles to be too loose or wide, causing discomfort or blisters, and some noted quality concerns like shoes breaking or new designs being less well-constructed.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the comfort and quality... See more

Quality

Reviewers mention positive feedback about quality, often highlighting products as well-made, comfortable, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery of... See more

Order

Customers consistently note ambiguous experiences with order processing, with some praising efficient... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy, with many customers reporting difficulties with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

These shoes are comfortable, chic, and a little avant garde. The leather is super soft. I just wish they were a little more narrow. I also think they run a little big. I am generally a 10.5 and the 10... See more

Company replied

Rated 4 out of 5 stars

Easy to order and find what I wanted. Quick delivery. the quality of item is great but I wish they added a bit more velcro on their sandal strap so that the adjustments could be more variable

Company replied

Rated 5 out of 5 stars

Excellent service from fit - flop. Delivery good, packaging good. Very good fitting and attractive style. Ihave been a customer of yours for many years after being advised about your product by a P... See more

Company replied

Rated 5 out of 5 stars

I ordered the lovely denim flatforms in your sale and they are just beautiful. I have a very large number of your shoes and sandals and these did not disappoint. I will wear them with matching light... See more

Company replied


Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

70K reviews

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4.3

All reviews

(69,678)

12,327 reviews in the last 12 months

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Rated 1 out of 5 stars

Returned but not refunded! Lost $260!

I returned 2 items, $130 each (total of $260). It’s WAY past the due date for me to have gotten my refund. I got the shipping notification that my items were delivered to the return facility weeks ago. I’m very unhappy and don’t know where my $260 is!!!! I’ve called 3 times and have been on hold for a total of 6 hrs trying to reach customer service. 0/10 recommend buying from FitFlop!

July 5, 2026
Rated 5 out of 5 stars

Hard to find shoes

I have trouble with the vein in my right foot it makes the top part of my foot swell up and I cannot find shoes that are good for me. this is the first pair that is soft enough expandable enough because they can be adjusted and that fit in the arch I have been looking for two years for a pair that actually fits correctly

July 7, 2026
Rated 2 out of 5 stars

Disappointed with the sandals

Disappointed with the sandals. I bought two pairs and they are not comfortable at all. They are also very big in size. The reviews about sizing were definitely incorrect. I wanted to return both of them, but the cost to ship them back was so expensive I figured it just wasn’t worth it. But they are not cute and will not be worn very often.

June 30, 2026
Rated 1 out of 5 stars

Poor

Poor. Needed to return item. Waited too long to receive refund with no correspondence to ack item had been returned

July 7, 2026

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