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Figure Reviews 

5,095
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,778 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process to be exceptionally easy, intuitive, and streamlined from start to finish, making complex tasks simple and stress-free. Many people praised the staff for their helpfulness, patience, and professional demeanor, noting their quick responses and ability to clarify information. The service is frequently described as fast and efficient, with many consumers appreciating the quick turnaround times for approvals and e-notary services. However, some customers also noted challenges with customer service, including long wait times when trying to reach representatives by phone. A few other people also felt that some staff members were unhelpful or unprofessional, leading to frustration with communication and unresolved issues.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

User experience

Users describe positive interactions with the user experience, frequently highlighting the process as quick,... See more

Service

Clients share positive opinions on service, frequently highlighting the speed, professionalism, and ease of... See more

Customer service

Customers generally report positive experiences with customer service, highlighting that representatives were... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick approval... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Figure really made the process super easy and intuitive. All the steps were clear, interface was easy to navigate and nothing was confusing about it. The e-notary process was amazing as it was quick a... See more

Rated 5 out of 5 stars

I have been looking for a HELOC for about a month and have been so disappointed in the process with the other lenders that I contacted. Once I had given my phone number, I was inundated with a multitu... See more

Rated 5 out of 5 stars

I was really clueless on how to use my camera on my computer when it came time to talk to a notary. Each one I spoke with (yes, I had to call more than once) was so cordial, understanding and very pa... See more

Rated 5 out of 5 stars

I thought this was going to be a quick process. It took longer than expected and I began to get a bit impatient, until I was switched to Derrick Brown. This young man went above and beyond to get the... See more


Company details

  1. Mortgage Broker
  2. Non-Bank Financial Service

About Figure

Written by the company

Figure Logo

Figure is the #1 non-bank home equity lines of credit (HELOC) lender in America.

You can access the cash you need without ever leaving home. Get your rate online in minutes. Approval in 5 minutes and funding in as few as 5 days* at figure.com.

What sets Figure's HELOC apart?

  • Apply with our 100% online application in minutes with funding in as few as 5 days.*
  • Lines of credit available from $15k - $750k*
  • Faster than a bank loan, cheaper than a personal loan.
  • 5 minute approval. No impact to your credit score.*
  • Get the funds you need now to start that home improvement project or consolidate your debt.

*Terms and conditions apply. Visit figure.com/disclosures

Find my rate


Contact info

Figure Lending

Figure Lending is the #1 non-bank HELOC lender. 5 min application.

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,095)

1,713 reviews in the last 12 months

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Rated 4 out of 5 stars

Figure did what it said

Figure did what it said. Provided an option to fund my project. I had many issues with the connection to the enotary. It was hit and miss until I finally locked in to one person, after that it was a quick process. I will use in the future for sure.

July 12, 2026
Rated 5 out of 5 stars

The process was so amazingly…

The process was so amazingly straightforward. I cannot thank you enough. In addition it was extremely fast and efficient The process was so amazingly straightforward. I cannot thank you enough. it was extremely fast and efficient.

For a busy physician like me who has no time to waste going through 10,000 ‘hoop for the brick and mortar banks, this was the easiest process I’ve ever done on my laptop. I’m convinced this will be the future of lending in the future!

Thank you, Figure loans for making it simply so easy. I really do mean that.

July 11, 2026
Rated 5 out of 5 stars

Flawless 100% Online Experience!I just…

Flawless 100% Online Experience!I just closed a HELOC with this lender and the entire process was 100% online. No paperwork to mail, no branches to visit, and zero hassle. The digital platform was intuitive, fast, and incredibly convenient. I highly recommend them to anyone looking for a modern, stress-free lending experience! My rep Charles Greenaway is friendly and responsive.

July 11, 2026

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