Eterneva Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their compassion, professionalism, and supportive approach, making a difficult journey more bearable. People particularly value the transparent communication, with frequent updates, videos, and photos provided at each stage of the process. The resulting diamonds are consistently described as stunning, beautiful, and full of meaning, creating a cherished memorial. Reviewers frequently highlight the personalized and empathetic nature of the service, noting how the team genuinely cares about their story and provides comfort during a sensitive time. This comprehensive and thoughtful approach ensures a smooth user experience, making the entire journey exceptional for many.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their compassion, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professional, courteous,... See more

Product

Reviewers highlight positive aspects of the product, with many finding the diamonds to be absolutely... See more

User experience

Clients share positive opinions on user experience, with many describing it as an amazing, exceptional, and... See more

Service

Reviewers mention positive feedback about service, highlighting the compassionate, professional, and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more

Company replied

Rated 5 out of 5 stars

The people at Eterneva are very compassionate and thoughtful. Every step, from the first enquiry to follow up on the delivery of my loved one's diamond, they were warm, supportive and very profess... See more

Rated 5 out of 5 stars

My experience was fantastic!! I enjoyed getting the updates on my husband’s transition into a beautiful, bright, shiny diamond!! The process was long, but getting the updates and the kindness and s... See more

Rated 5 out of 5 stars

I wanted something to remember my husband who died last year. I had seen this company pitch their product on Shark Tank and was very interested in what they do. Last January I decided to take action a... See more


Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Grandson is home again

Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier. Thank you to the Eterneva team, would highly recommend to anyone.

April 9, 2026
Rated 5 out of 5 stars

Using Eterneva was the best decision I…

Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was so helpful to stay connected. I would highly recommend doing this, if you can afford it.

March 25, 2026
Rated 5 out of 5 stars

There aren’t enough words to describe…

There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel like family and guided me through this beautiful, emotional process. Adelle (co-owner) even reached out to make sure my ring was everything I wanted and it was perfect. They sent updates and videos of every part of the process and each update melted my heart. Now I am able to wear my sweet Lola on my finger and I she is always with me.

March 23, 2026
Rated 5 out of 5 stars

Amazing

Amazing! I felt like a part of the family. My pig, Wilma, was our 1st pet as a couple. We got her at 8 wks old and she lived to almost 21! She was like our child. I am grateful that the team was so supportive and kept me updated every step of the way about the progress of her diamond treasure. The diamond is absolutely beautiful just like she was.

March 4, 2026
Rated 5 out of 5 stars

Highly Recommend - Exemplary Customer Service

The people at Eterneva are very compassionate and thoughtful. Every step, from the first enquiry to follow up on the delivery of my loved one's diamond, they were warm, supportive and very professional. They kept me informed at every step and even included videos of my boy's crucible.

The welcome video was a nice personal touch.

I have already recommended Eterna to several people and will continue to do so.

February 5, 2026
Rated 5 out of 5 stars

A team of people that help with healing

I can’t even begin to tell you what an absolutely amazing experience this has been and it’s all because of the team at Eterneva that has helped me walk through this process. From the beginning they have made this experience personal, loving and it’s been full of compassion. I don’t know how the company chooses their employees but they nailed it with the team I have. I’m forever grateful for the love that’s been shown to me and the memory of my mother.

January 15, 2026
Rated 5 out of 5 stars

Eterneva creating lifetime heirlooms.

Everyone at Eterneva has been excellent about informing me of the process, answering questions timely, and updating throughout. They genuinely care about your story and love being a part of the healing.

January 16, 2026
Rated 5 out of 5 stars

I’m doing this for my daughter

I’m doing this for my daughter, to help with closure. It is a long process, but in the end I hope it helps her. The team has been very responsive to questions with quick replies. Thank you. The one thing I’d like to know is approximate time line for each step. Not to rush anything, just a clearer idea of how long the process is. Thank you for what you do.

December 31, 2025
Rated 5 out of 5 stars

Outstanding customer service!

The people at Eerneva were absolutely fabulous! The customer service was outstanding, and I felt very taken care of! The quality of my diamond is exquisite, and I would definitely recommend them to anyone who wants to go on this healing journey!

December 26, 2025
Rated 5 out of 5 stars

An Incredible Experience

When I decided to have a diamond made from my husband’s ashes, I was so impressed with the compassion the team I worked with had for me and the respect they gave my loved one. Their attention to detail is fantastic. By the end of the process I felt like more than just a customer. My team took a sincere interest in the continued journey of me and my late husband. They kept me informed throughout the entire journey which made me feel like a part of the transformation.
Creating a diamond from my husband's ashes is an experience that helped with my grief this first year after his passing.
I am so grateful to Eterneva team that was part of this journey.

December 26, 2025
Rated 5 out of 5 stars

Anya's Star

I would calculate that my sweet daughter's diamond is about halfway complete. I so look forward to the updates on her journey. I find myself checking and rewatching the videos on her personal portal because it gives me such comfort! I know that Anya Alyssa is in the best of hands. Thank you to Eterneva for making this such an excellent experience! With love to you all and have a blessed Christmas 🎄

December 23, 2025
Rated 5 out of 5 stars

I wanted something to remember my…

I wanted something to remember my husband who died last year. I had seen this company pitch their product on Shark Tank and was very interested in what they do. Last January I decided to take action and have a memorial ring in his honor created. The company was absolutely professional, courteous, and caring, had great communication all throughout the jouney which took about 10 months. The end product was absolutely stunning. I would highly recommend them for memorial pieces that you want to have created to honor your loved ones.

December 12, 2025
Rated 5 out of 5 stars

My husband shines bright like a diamond 💎

My experience was fantastic!! I enjoyed getting the updates on my husband’s transition into a beautiful, bright, shiny diamond!! The process was long, but getting the updates and the kindness and support that was given to me made it much more bearable. A bit of a mess with FedEx, with the homecoming but, once again Elizabeth was very patient, kind and supportive, through the whole thing!! Thank you!! Now my husband is back and he is an absolutely stunning heart shaped diamond that I will always wear close to my heart. ❤️

December 19, 2025

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