DigitalKeysBox  Reviews 

749
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficient, kind, and patient assistance, making interactions pleasant and productive. The customer support is frequently highlighted as outstanding, with many people appreciating the prompt responses and effective solutions provided. Reviewers often note the quick resolution of issues, with many problems being addressed and fixed within a short timeframe. However, some customers also noted initial difficulties with product activation or receiving non-working keys. These issues often required contacting support, though customers generally found that new keys were promptly provided and resolved the problem.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reporting initial issues with product keys not... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its helpfulness and efficiency.... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Staff

Users describe positive interactions with staff, often highlighting their kindness, patience, and extensive... See more

Service

Customers consistently note positive experiences with service, often highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product purchased was delivered as promised and promptly - Keys for Windows 11 Pro and MS Office 2024 Pro. Instructions to install and activate were clearly given. Ran in to difficulty to activate Off... See more

Rated 5 out of 5 stars

I contacted the Digitalkeysbox via email for the product I ordered (Microsoft office 2024) and not received after one week. I got a quick response and received an instant download instruction. The pro... See more

Rated 5 out of 5 stars

I ran into an issue with activation and reached out to customer support soon after. The team provided resolution steps almost immediately. The instructions were very detailed and easy to follow. Afte... See more

Rated 5 out of 5 stars

I purchased the MS office license for two Mac computers. It took several emails for me to get everything loaded and running. Nothing wrong with the software it was Operator Error on my end. The staff... See more


Company details

  1. Computer Software Store

Written by the company

Keys for Soft


Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(749)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought Office 365 Professional and Project

I bought Office 365 Professional and Project. They immediately sent me the keys, and download link along with instruction uninstall and install the products. I have checked all the products and they are working great. Thank you.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

A cut above other support experiences

James was very understanding when I was unable to work with him right away due to travel obligations. He stayed in touch with me and ultimately accommodated my schedule. He was kind, patient, and extremely knowledgeable in resolving my issue. It was unusual, and very efficient, to be able to deal with the same person over time. This really made the process a cut above other support experiences.

June 26, 2026
Rated 4 out of 5 stars

Not perfect, but they made it right

The Office key I bought didn't activate.. kept throwing an error. I figured I'd messed something up, so I went through the instructions again before reaching out. Still nothing,

Emailed support and someone named James got back to me pretty quickly, maybe 20 minutes or so. He walked me through what had gone wrong, sent a replacement key, and included updated steps. The new one activated fine and I got everything installed without any more issues.

Honestly, the only annoying part was that the first key didn't work. It wasn't a disaster or anything, just an extra back-and-forth I wasn't expecting when I bought it. Would've been nicer if it had worked from the start.
But the support was decent. Quick response, clear instructions, no runaround. Can't complain too much about how it was handled.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I will always come here first if I ever…

I will always come here first if I ever need any software because not only it’s very easy to download and execute the program; if you run into a problem the customer service is very helpful and amazing!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Needed updated product keys

I had ordered Microsoft software from Digitalkeysbox.com. I didn’t install it right away; was a few months before I tried installing. I guess the issue was that the original product key expires after a certain timeframe. I emailed support at Digitalkeysbox.com and received a reply within minutes with updated product keys and detailed instructions. I was up and running right away. Their customer service was excellent.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

My purchase was followed by a quick delivery. Unfortunately after a few weeks, I encountered unrelated PC issues. I had to replace my primary NVMe drive...which required a reinstall of my MS Office apps. I had issues re-activating, so I reached out to DKB support. DKB's customer support was awesome in response and very timely. They were able to assist me in getting my Office suite activated again. Thanks DKB!

June 30, 2026
Rated 5 out of 5 stars

I ran into a problem with the…

I ran into a problem with the activation of the SW. After reaching out to customer support, I received a new code together with a detailed instructions from James, the service rep. Following the procedure, the issue was resolved, and I've successfully installed and activated the SW on my computers. I am really satisfied with the excellent support from DigitalKeysBox.

June 26, 2026
Rated 5 out of 5 stars

Trouble with Activation

I initially had trouble activating Office 24 but DigitalKeysBox came to my rescue. They provided a new key and instructions which solved my problem. Their response time was excellent.

June 26, 2026
Rated 5 out of 5 stars

Good service.

The customer support team is excellent. Although I initially had issues, James on the support team was very helpful, polite, and quick to respond to help me resolve my issues.

June 26, 2026
Unprompted review

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