We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly. Heating Surveyor arranged site visit for quotation and work carried out the following day. Instal... See more
Company replied
Efficient and trustworthy service I filled in a form online and a staff contacted me and came to have a survey the next day. They have 6 teams of installers so we have our air conditioners ins... See more
Company replied
Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New boiler installation
New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
July 14, 2026
Air conditioning, just the ticket.
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job despite the hot working conditions. They made sure we knew what they were doing at every stage, cleared up promptly and also took great care to make sure they didn't let our house cats out, which was above and beyond. We love our lovely cool house, I can highly recommend them.
July 13, 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to read — thank you so much for taking the time to share it. It's brilliant to hear the team kept you fully informed throughout, left everything tidy, and even kept a careful eye out for your cats! We hope the air conditioning brings you many more cool, comfortable days ahead.
The Custom Heat Team
Combo Boiler changeout
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly.
Heating Surveyor arranged site visit for quotation and work carried out the following day. Installation Engineers were very professional and helpful with advice answering any questions.
The whole process was simple and made easy by everyone involved at Custom Heat. I would recommend this company highly and thank them for their professional service.
July 10, 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear the whole process, from the survey and quotation through to the Worcester boiler installation, came together so smoothly and quickly. We're pleased the installation engineers were able to answer your questions and make everything straightforward. Your recommendation means a great deal to us and we'll be sure to pass your kind words on to the team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our service excellent and our team helpful — that's exactly what we aim for. We look forward to being there whenever you need us again.
The Custom Heat Team
Very good efficient & thorough service
Very good efficient & thorough service. Would definitely recommend
July 3, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the service was efficient and thorough, and your recommendation means a lot to a family business like ours.
The Custom Heat Team
Reply from Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear that our team communicated well and that you found their experience helpful. We look forward to being on hand whenever you need us.
The Custom Heat Team
Custom boiler service
Engineer was on time did a thorough boiler service and left house clean and tidy.
June 30, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear the engineer arrived on time, carried out a thorough service, and left everything neat and tidy — just as it should be.
The Custom Heat Team
Easy to book grass feedback whilst…
Easy to book grass feedback whilst performing the work
June 30, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this feedback. It's great to hear that booking was straightforward and that you were kept in the loop whilst the work was being carried out — that's exactly how we like to operate.
The Custom Heat Team
A great service experience
Booking my service was simple and customer services were helpful and friendly. The engineer arrived on time and was professional and respectful of my property. He was very helpful and showed me how to remove and clean the air filters.
June 29, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this — it's great to hear the whole experience went smoothly from booking through to the visit itself. It's particularly pleasing to know the engineer took the time to walk you through cleaning the air filters, as we always encourage our team to leave customers feeling confident with their system.
The Custom Heat Team
Good service pleasantly done
James Lawson was very pleasant and carefully serviced my boiler. He was very methodical.
A pleasure to have him here. I think the cost was reasonable.
July 6, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the boiler service was carried out carefully and methodically, and that the visit felt like a genuinely pleasant experience. We're pleased you found the pricing reasonable too.
The Custom Heat Team
On time Clean worker Good advice
July 6, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear our engineer arrived on time, kept things tidy, and left you with useful advice — that's exactly the standard we aim for on every visit.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review, especially when it's not something you'd normally do — that means a lot to us. We're pleased we could make a good enough impression to change that.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the job was completed on time and without any hassle — that's exactly what we aim for every visit.
The Custom Heat Team
Great response from accounts when I…
Great response from accounts when I checked my account balance - had a laugh with a real person - so nice
July 6, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's brilliant to hear that our accounts team made what could have been a routine call into something genuinely enjoyable — that's exactly the kind of human touch we value. We'll be sure to pass your kind words along to the team.
The Custom Heat Team
Excellent communication
Excellent communication. They phoned the day before, to check all was OK, messaged the morning to confirm, and then phoned again to say the engineer was coming in the next hour. Which he did. He even brought his cup into the kitchen for me. Great service
July 2, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that our communication hit the mark at every stage, from the day-before call right through to the arrival update. And it sounds like the engineer looked after himself in the kitchen too, which we'll take as a good sign!
The Custom Heat Team
This company is excellent
This company is excellent. I've used them for years. 3 days ago I phoned for my air conditioning service and came the same day. That has happened before to and very reasonable prices. I would highly recommend this company
July 5, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's brilliant to hear that we were able to get out to you the same day for your air conditioning service, and that this is something you've come to rely on over the years. Your continued loyalty and recommendation mean a great deal to us.
The Custom Heat Team
Highly recommended
The whole experience was seamless. The team were incredibly helpful to clarify any questions I had and were very swift in sending through the necessary paperwork. I would highly recommend Custom Heat.
July 3, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the whole process felt seamless and that the team were on hand to answer your questions and turn the paperwork around promptly. We hope to be of service again in the future.
The Custom Heat Team
Reliable and competent service levels
We have been customers for a number of years and our annual boiler service was carried out by William Martin. He was very professional in his approach and cleaned up the area after the work. He gave us advice on our CO2 detectors and even rectified a small leak for us.
Would recommend Custom Heat to anyone seeking a reliable and competent firm to look after their heating arrangements.
July 3, 2026
Reply from Custom Heat & Cool
Thank you for your continued loyalty over the years — it genuinely means a lot to us. It's great to hear that William delivered such a thorough service, taking the time to advise on your CO2 detectors and sort that small leak whilst he was there. We'll be sure to pass your kind words on to him.
The Custom Heat Team
Good knowledgeable engineers,also very…
Good knowledgeable engineers,also very helpful and resourceful..
July 3, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear our engineers came across as knowledgeable and resourceful — that's exactly the standard we aim for on every visit.
The Custom Heat Team
Always a great service.
July 3, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to know we can consistently deliver a service you're happy with — that's exactly what we aim for. We look forward to continuing to help with your heating and plumbing needs.
The Custom Heat Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.