Sudden and shocking rear-ending by a coach. Called Churchill. Smooth process but could be clearer communication between them, the car replacement, and the towing company. My car a write off, but w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular inci... See more
Company replied
The staff were extremely helpful and polite. My claim was complicated in that the person who hit my car did not leave their details. Churchill were excellent in that they traced the driver and their i... See more
Company replied
What an amazing place Avon house is , but better than that Kim the manager there is fantastic at her job and super friendly too. Nothing she won’t do to help make your lifestyle more positive and co... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Made up how easy online signing up was
Made up how easy online signing up was
I suffer with mental health and this was easy for me. I hate tech but managed
Thanks Churchill.
July 14, 2026
Unprompted review
Price and Services
The purchasing process is simple and easy. However, the quotes will be quite difference from various channels.
July 7, 2026
Unprompted review
Insurance Renewal with Churchill
Very helpful on the telephone re my renewal
July 6, 2026
Unprompted review
Great experience
Great experience, easy to use website, quote sorted and agreed immediately, all at a very competitive price.
Doesn't get much better than that.
July 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After waiting at least 20 minutes to…
After waiting at least 20 minutes to speak to someone to renew my car insurance, who I couldn't understand the person who was dealing with me as he had a foreign accent, I asked to speak to someone else and he put me on hold. Then after 15 minutes on the phone I was cut off. I rang back and spoke to another foreign speaking lady, but I could understand her a little better. She gave me a quote of £364 but I queried it, as it was more than some of the quoted prices I had received from confused.com. She went away and then quoted £332. I did accept this in the end as I'm elderly and cannot be doing with looking round for better quotes, plus I wanted to stay with Churchill. Just thought it is strange that if I hadn't queried the original quote I would have been £30 more.
July 14, 2026
Reply from Churchill
Hi Linda. We appreciate you taking the time to share your recent experience with us. We are truly sorry to hear about the difficulties you encountered when trying to renew your car insurance. We understand how frustrating it must have been to be cut off and then have to call back. We are always striving to provide clear and consistent pricing, and we regret that this was not your experience on this occasion. Your feedback is invaluable as we continuously work to improve our services and ensure a smoother process for all our customers. Rachel
Reply from Churchill
Hi there. We are so pleased to hear that your renewal process was smooth and hassle-free. Thank you for your wonderful five-star review. Rachel
a good all round experience
Very helpful assistance, prompt and called back when said. Good price and reliable.
July 14, 2026
Reply from Churchill
We're so pleased to hear you found our assistance helpful, prompt, and reliable, and that you were happy with the price. Thank you for your positive feedback! Nathan
Claims procedure clear and simple.
I was immediately put at ease by the support centre person. The procedure was clear and simple.
May 8, 2026
Unprompted review
Reply from Churchill
We're so glad to hear that our support team made you feel at ease and that the procedure was clear and simple. Thank you for your wonderful feedback! Nathan
Reply from Churchill
We're glad everything was easy, Fred. Thank you for the five-star review. Nathan
Very poor response from Support…
Very poor response from customer support, I had somthing stolen from my car while traveling on a ferry, the rear windows were down about a inch for the dogs air supply, the car was locked. No response after nearly 4 weeks so phone help line, Karen from support said as the window was down, I was not covered. when I asked where that was covered in my policy documents she hung up on me. thanks Karen. so much hasel for a small claim "Ombudsman"
July 14, 2026
Unprompted review
Reply from Churchill
H Mike. We are truly sorry to hear about your frustrating experience and the difficulties you've faced with your claim. We understand your concern regarding the policy coverage and the handling of your inquiry.
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Nathan
https://www.churchill.com/contact-us/complaints
The customer care was very good helped…
The customer care was very good helped me get a cheaper insurance for my car
Could not do enough to help
Thank you 🙏🏽 earns a five star
July 14, 2026
Reply from Churchill
It's fantastic to hear our team could provide a price you're happy with. Thanks for giving us top marks. Aston
Reply from Churchill
We're always here to help, Jane. Thanks for leaving a review, we appreciate it. Aston
Reply from Churchill
We like to make things easy, Sue. Thanks for your review. Aston
Easy(ish) online journey
Easy(ish) online journey, good comms from Auto Repair Centre, friendly efficient staff, good quality repair
June 15, 2026
Unprompted review
Reply from Churchill
We're so happy to hear you had a positive experience with our online process, communication, and staff. Thanks for giving us top marks, Jerry. Aston
Churchill have a good reputation for…
Churchill have a good reputation for insurance.
July 6, 2026
Unprompted review
Reply from Churchill
Thanks for your review, Tony. We appreciate it. Aston
Great service!
Churchill and their chosen repairers were supper efficient and kept me updated at all times with the progress of my repair. I was very happy with the service I received.
June 26, 2026
Unprompted review
Reply from Churchill
We are pleased to hear that our chosen repairers were efficient and kept you updated throughout the repair process. It's wonderful to know you were very happy with the service you received. Thanks for your review, Linda. Aston
Reply from Churchill
Thanks for your great review, David. Aston
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