Got in touch with Rangers store today as my order has been with Evri since Thursday, it now comes to light my parcel has been lost in there despatch center, Mia has been first class from Rangers s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a newly bought polo shirt whereby I found a small hole on one of the sleeves shortly after purchasing it . Upon contacting the Castore team I’ve not only been promptly sent a re... See more
Company replied
⁹Following a mix-up, my side, the incorrect size was ordered. I contacted Castore Customer service to seek advice as to how I could resolve this issue. Emily was quick and efficient in her response... See more
Company replied
My order did not arrive I contacted Castore who responded rapidly having already ascertained that Evri had lost my parcel. They checked I still wanted my order and resent it. It arrived within 48 hour... See more
Company replied
Company details
Written by the company
Castore is the world's first premium sportswear brand for men, women and for the discerning athlete who values attention to detail & precision performance features.
Contact info
Manchester, United Kingdom
- concierge@castore.co.uk
- castore.com
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
Although Lia was helpful today, my overall experience has been disappointing due to non delivery of items and Castore replying that it could take 3-5 days to get an outcome to my delivery query. I ended up cancelling my order.
July 15, 2026
Unprompted review
Karo was an exceptional worker.
July 3, 2026
Unprompted review
Snag while ordering but lovely service
I was excited to order clothing, liked the selection available. However even when the shopping bag told me I had qualifed for free shipping I was still being charged on check-out. I contacted customer service through the chat. Karo looked into it for me and said this was an error as the free shipping was not being applied to international orders and they put a ticket in to have this fixed but don't know how long it will take. They did apologize several times for the length of time it took to get an anser for me. I have been asked to be notified when it is fixed so we will see if that happens.
July 15, 2026
Unprompted review
Castore
This company produces excellent clothing and sportswear. I have bought a few items recently and the quality is top class.
July 15, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Ian. We’re delighted to hear you’ve been so pleased with the quality of your recent purchases. It’s wonderful to know our clothing and sportswear continue to meet your expectations. Thank you for your continued support and for taking the time to leave a review.
Bella sorted my delayed return…
Bella sorted my delayed return extremely quickly. Thank you so much!
July 15, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Michael. We’re delighted Bella was able to get everything sorted for you so quickly. We’ll be sure to share your kind words with her. Thank you for taking the time to leave a review and for your support.
Exceptional service
I contacted Castore re a delivery problem.
The response was friendly, professional and prompt
I am a fan of the brand and this enhances the reputation for exceptional service
July 13, 2026
Unprompted review
Reply from Castore
Thank you for taking the time to share this, Philip. We’re delighted the support you received reflected the standard of service we strive to provide. It’s especially rewarding to hear it has further strengthened your confidence in the Castore brand. Thank you again for your kind words and for your continued support.
Prompt response to my enquiry and…
Prompt response to my enquiry and resolved the issue I had. Thank you Bella for getting it soy
July 14, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Colin. We’re delighted Bella was able to help and resolve the issue for you. We’ll be sure to share your kind words with her. Thank you for taking the time to leave a review and for your support.
Great service
New top bought with ease but no tracking details. Sent message through the website and all sorted within the hour. Great service
July 10, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Barbara. We’re delighted the team were able to get everything sorted for you so quickly. It’s wonderful to hear the support you received left such a positive impression. Thank you for taking the time to leave a review and for your support.
I ordered a pair of black golf shorts…
I ordered a pair of black golf shorts and they sent me a light blue pair
I asked for a black pair to be sent but they keep ignoring this and just insist on the return of the light blue ones supplied incorrectly that I now have arrange to be returned
Many thanks for a great response
July 14, 2026
Unprompted review
Reply from Castore
We are sorry to hear of your disappointment and for any frustration this experience may have caused. We would welcome the opportunity to investigate this further and understand what has happened.
We have requested additional information from you via Trustpilot so we can locate your order and contact details, and we will reach out directly once we have the information needed.
Update: Thank you for providing the additional information. A senior member of our Customer Experience team has now reviewed your case, apologised for the experience, and confirmed that a suitable resolution has been arranged. We appreciate you giving us the opportunity to investigate and put things right. Thank you again for your feedback and valued custom.
Exceptional customer service
The customer service I experienced from Lia after receiving a faulty good was superb. Sympathetic and professional. The email I sent was replied to within hours - not 3-5 working days like some companies - the purchase was replaced without quibble immediately. Customer service that is very rare these days
July 14, 2026
Unprompted review
Reply from Castore
Thank you for taking the time to share such thoughtful feedback, Alan. We’re delighted Lia was able to provide the support you needed and help bring the matter to a swift resolution. Your kind words will mean a great deal to her, and we’ll be sure to share them. It’s especially rewarding to hear the service you received stood out so positively. Thank you again for your support and for leaving a review.
Really happy with quality and choice of…
Really happy with quality and choice of products which I purchase regularly. Size chart matches well and accurately fits
Any queries to customer support are also professionally dealt with
July 14, 2026
Unprompted review
Reply from Castore
Thank you for taking the time to share your feedback, Andrew. We’re delighted to hear you continue to enjoy the quality of our products and find our sizing guide so reliable. It’s also wonderful to know any queries you’ve had have been handled to your satisfaction. Thank you again for your continued support.
Reply from Castore
Thank you for your comments, Alistair. We’re delighted Lia was able to get everything sorted for you so quickly. We’ll be sure to share your kind words with her. Thank you for taking the time to leave a review and for your support.
Great Customer Service!
Karo clearly understood my problem with the initial order and was of the greatest help. Understanding, clear with a proper solution and still very fast, that is what great Customer service looks like!
July 9, 2026
Unprompted review
Reply from Castore
Thank you for taking the time to share this, Markus. We’re delighted Karo was able to understand the situation and provide the support you needed. Your kind words will mean a great deal to her, and we’ll be sure to share your feedback. Thank you again for your recommendation and for your support.
Very attentive and gentle customer service
I had a small issue with the order, but it was immediately taken car of in a very gentle and solution oriented way. Chapo to the customer service.
May 12, 2026
Unprompted review
Reply from Castore
Thank you for your comments. We’re delighted to hear the issue was resolved so smoothly and that the support you received left such a positive impression. Your kind feedback is greatly appreciated, and we’ll be sure to share it with the customer service team. Thank you for taking the time to leave a review and for your support.
I order a package from castore and it…
I order a package from castore and it was never delivered, so I talk to Emily. Emily was very helpful, professional, and responded quickly to my issue. She explained everything clearly and offered a solution straight away.
July 13, 2026
Unprompted review
Reply from Castore
Thank you for taking the time to share this, Alberto. We’re delighted Emily was able to provide the support you needed and help bring the matter to a positive resolution. Your kind words will mean a great deal to her, and we’ll be sure to share your feedback. Thank you again for your support and for leaving a review.
Late package
Mia was a great help to me when I queried why my order was late. I feel she went above and beyond to help me thank you so much😁
July 13, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Linda. We’re delighted Mia was able to provide the support you needed and make such a positive difference to your experience. We’ll be sure to share your kind words with her. Thank you for taking the time to leave a review and for your support.
I had a problem with an online order
I had a problem with an online order. Mia/Lia got to the cause of the problem and returned my emails very quickly. It was all sorted most efficiently. Than you.
July 10, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Martin. We’re delighted the team were able to identify the cause of the issue and bring everything to a swift resolution for you. We’ll be sure to share your kind words with Mia and Lia. Thank you for taking the time to leave a review and for your support.
Karo replied promptly and although the…
Karo replied promptly and although the answer wasn't what I wanted to hear (beyond their control)it was nice to hear the reasons for the explanation
July 8, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Paul. We’re pleased Karo was able to provide a clear explanation and keep you informed, even if the outcome wasn’t the one you had hoped for. We’ll be sure to share your kind words with her. Thank you for taking the time to leave a review and for your understanding.
Vary helpful
Vary helpful. Unfortunately the t-shirt I had ordered had a small hole. A couple of emails later a replacement was on the way. All very quick and efficient. Thanks.
July 10, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Gordon. We’re pleased the issue was resolved quickly and that a replacement could be arranged without delay. We’re grateful you took the time to share your experience, and thank you for your support.
When do I get they rangers top of you I…
When do I get they rangers top of you I paid they on 1 July still no got they let
July 11, 2026
Unprompted review
Reply from Castore
We are sorry to hear of your disappointment, Leon. We have located your order and a member of our Customer Experience team will be reaching out to you directly with an update and to assist further. Thank you for bringing this to our attention.
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