Moose Jaw Carpet One Floor & Home Reviews 

42
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We just had kitchen and entry way flooring installed this week. I cannot say enough about our new beautiful flooring!!! Right from day one, we have received top notch treatment from Nolan Mort... See more

Company replied

Rated 5 out of 5 stars

Moose Jaw Carpet One has done 2 installs for us of old-barn-flooring lino. Both times, the work was of excellent quality, with attention to detail and to doing it properly: 5 stars. The most recent... See more

Company replied

Rated 4 out of 5 stars

Very friendly. I would have appreciated a little more attention to detail. Ie. one section of carpet is about 1/8-1/4 " short where it meets a doorway as well as just final finish up ie. cutting off... See more

Company replied

Rated 5 out of 5 stars

We have replaced almost every flooring in our home and Nolan has helped us find the perfect new flooring every time. He is very knowledgeable about all products they carry and always listened so he co... See more

Company replied

Company details

  1. Flooring Contractor
  2. Handyman

Information provided by various external sources

Moose Jaw Carpet One Floor & Home is the source for all your floor covering needs. Our partnership with the largest floor covering cooperative in North America, Carpet One Floor & Home allows us enormous buying power and access to all the major brands, mills and manufacturers. We offer the largest selection of carpet, hardwood, laminate, ceramic tile, Vinyl and more - and you'll always find the best prices and great savings... everyday. With the personal service from our specially trained flooring experts, you'll find the product, warranty and color that are just right for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(42)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE MY NEW FLOORING!!!!!

We just had kitchen and entry way flooring installed this week. I cannot say enough about our new beautiful flooring!!! Right from day one, we have received top notch treatment from Nolan Mortenson and the staff at Carpet One. The flooring we picked out turned out to be discontinued and there were only a limited amount of boxes left in Canada. Nolan did everything he could to order the flooring for us, as there were different dialots. He went above and beyond to make it work for us and secured enough boxes for our flooring. He kept us informed every step of the way. Nathan was also excellent, and kept on top of scheduling installation dates, accomodating us!

Last but not least, the installer, Hassan, was fabulous! When he went to apply the grout, he was very honest and questioned us about the color. We 100% agreed with him and the few tiles of grout were removed - thank goodness!!! I went back to Carpet one and asked for help picking out a better grout color. Nolan acquired the help of one of his amazing staff - Linda. She took time out and helped us, we all agreed on a color and it looks oustanding, we couldn't be happier!

You will not be disappointed if you go to Carpet One in Moose Jaw, they are all fantastic and they do not upsell!!

Thank you Carpet One for my beautiful flooring!!!

October 4, 2018
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Patti, thank you for the kind words. We're so glad to hear Nolan and the rest of the team provided excellent service for you. Customer service is always our number one priority so it's wonderful to hear you had a pleasant experience with our us. We hope you continue to enjoy your new flooring for many years to come.

Rated 5 out of 5 stars

Carpet One Excellence

Carpet One is an excellent organization, and this location is Moose Jaw is no exception. The entire staff here is outstanding, and I am proud that our company is their supplier of choice for flooring accessories.

September 17, 2017
Unprompted review
Rated 5 out of 5 stars

Moose Jaw Carpet One not only has the …

Moose Jaw Carpet One not only has the best products, they have very knowledgable staff that attends all my training classes (ARDEX) to stay up to date with the lates technology so they can provide the best possiable products for their customers.

September 13, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you very much Kelly, we appreciate all that you do!

Rated 5 out of 5 stars

Moose Jaw Carpet One has done 2 …

Moose Jaw Carpet One has done 2 installs for us of old-barn-flooring lino. Both times, the work was of excellent quality, with attention to detail and to doing it properly: 5 stars. The most recent work, installing this lino on the back porch stairs was, again, excellent, and the installer solved a problem area, going beyond what he was hired to do: He also installed the vinyl along the base of a standing ledge - perfectly executed! The finished job looks beautiful.

September 8, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you Juanita for sharing your great experiences! We appreciate your continued support and we certainly look forward to working with you again!

Rated 5 out of 5 stars

Dealt with Kath Avinou on some vinyl …

Dealt with Kath Avinou on some vinyl plank and tile. Her knowledge, advise and expertise was unbelievable. I would recommend Carpet One Moose Jaw and Kathy to any one that has any flooring questions or needs.

September 7, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thanks Tyler, we will pass your kind words on to Kathy! And thank you for the recommendation!

Rated 5 out of 5 stars

5 Stars for Carpet One and Team!

What a wonderful experience shopping for carpet and having it installed by Carpet One! Nolan cheerfully greeted us on arriving at the store and made our shopping experience easy and uncomplicated, and we so enjoyed his warm personality. Hassan and Cassidy made the installment day stress free, and were so efficient and a pleasure to have in our home. Carpet One was our first stop to shop, when we decided to look for carpet. On leaving the store that day, we decided we did not need to look any further. Thanks for making our carpet shopping and installing a great experience!
Joan and Dale Zimmerman

July 11, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you so much Joan and Dale for taking the time to leave such a wonderful review. We are glad that you had a great experience and our team appreciates your kind words. We looking forward to seeing you for your next project. Enjoy your carpet!

Rated 5 out of 5 stars

Highly recommend Carpet One

All staff from beginning to end were incredibly helpful. Nolan and front staff are very professional and took care of everything. Great product. The floor looks amazing!!! Thank you Garth and team. Highly highly recommend them to anyone needing new flooring. Management is great ensuring great service from beginning to install and making sure we were happy with end result. They deliver what they promise. A++++++. Thank you all so very much.

June 19, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you Martina for such a great review! Our team truly appreciates you taking the time to share your feedback and we are so glad you enjoyed your experience. Thanks for the recommendation and we'll see you again!

Rated 5 out of 5 stars

I am extremely happy with the flooring …

I am extremely happy with the flooring we purchased from Carpet one. Also I would like to thank Casidy for his workmanship. He is a perfectionist, polite and welcome in our home anytime. Thank you to everyone at CARPET ONE. in Moose Jaw for the great job they did for us.

May 30, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you for your support. It was a pleasure to be able to update the look of your home. From everyone at Carpet One.

Rated 5 out of 5 stars

Very satisfied with our tile and the …

Very satisfied with our tile and the installation

May 30, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thanks Sue, we hope that your space will provide years of enjoyment. From everyone at Carpet One...Enjoy!

Rated 5 out of 5 stars

Awesome Service!!!

When I walked into the store I was immediately greeted by Nolan, he knew exactly what I was looking for and was so helpful. The product was ordered right away and installed a week later!! Thank you Carpet One and thank you Nolan, great service!!!!!

May 23, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you so much Natalie. We appreciate your business.
Earl Swalm, Owner

Rated 4 out of 5 stars

first product order supplied the wrong …

first product order supplied the wrong flooring and had to wait for reorder. didnt take long and job was done promptly with no complaints when right flooring was received

April 7, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you for sharing your experience. We apologize for the error but we're glad we could get it resolved. We hope to work with you again.

Rated 5 out of 5 stars

Quality, Reliability and Hassle Free Transaction

We worked with Nolan, who was knowledgeable, and went out of his way to make sure we were satisfied with the quality and price point of our carpet. Installation was a breeze and Nolan was able to schedule that within a timely fashion, accommodating us every step of the way. The installer was amazing and did A+ work. We are very satisfied and would recommend anyone to go visit Carpet One in Moose Jaw if they are considering new flooring for their home.

March 28, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you for taking the time to leave such a great review! Each member of our team takes great pride in their work and we are glad it showed. Enjoy your new floors and we look forward to seeing you again!

Rated 5 out of 5 stars

Matchy-matchy

I put vinyl plank flooring into the 2 bedrooms last year and hoped that the living room floor could be done but alas that was not the case. I made the decision to replace it and the hallway's with the vinyl planking and, in spite of it being 9 months later, they managed to obtain the planking from the case lot and Tyson did a super job on the installation, especially in merging the 5 entrances into a seamless flow from one room into the next.

Many thanks to Nolan for all his help and measuring at the weird hours that I keep :)

March 21, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thanks so much Jan for the kind words. We're glad you are enjoying your new floors. Nolan says "hi".
Earl Swalm, Owner

Rated 4 out of 5 stars

Carpet installation

Very friendly. I would have appreciated a little more attention to detail. Ie. one section of carpet is about 1/8-1/4 " short where it meets a doorway as well as just final finish up ie. cutting off all loose strings etc. However it was good over all work and a very personable installer!

March 20, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

We do apologize for your concerns but we are happy to hear you had an overall positive experience. Please reach out to the store with any questions.

Rated 5 out of 5 stars

Awesome warranty!!

Shortly after our carpet was installed, we noticed that there seemed to be some defects in the product itself. We received careful, professional consideration from both Nolan and Jeff, who immediately reassured us that they would stand by their warranty at Carpet One. We now have the replacement carpet installed, and it looks terrific! Garth and Nolan arranged the re-installation without any complications, and Jeff did an amazing job at installing our new carpet...he is a skilled expert at his trade!

March 6, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you Crystal, we appreciate you taking the time to leave the review! We're glad we could address the defect and that you are enjoying your new carpet!

Rated 5 out of 5 stars

Very Satisfied!

I was looking for a carpet runner that would make a Fashion Statement in my salon and a friend said "go to Carpet One". It took just minutes to find the perfect carpet. The service was excellent from beginning to end. Kathy was great. Tyson was the installer and took his time to make sure the job was well done. I would recommend Carpet One and their team to everyone

Cheryle Sutherland
Purely Pleasure Salon & Spa

March 3, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thank you Cheryle, what a great recommendation! We are so happy you had a great experience and love your carpet. We hope to see you again!

Rated 5 out of 5 stars

Awesome service! No pressure!

We had a great experience at Carpet One! Nolan was absolutely fantastic. Very patient with us as we were quite indecisive. There was no pressure - which was great. I hate feeling like we are being pushed into making a purchase. We bought our carpet and had it installed. I didn't like the colour at all. Fortunately we purchased the carpet that came with a Beautiful Guarantee. We had it ripped out and shipped back with no questions asked. Nolan was super patient as we picked out our second choice. Then (due to some issues within our home) we only had 1 room installed and stored the rest of the carpet at Carpet One until we were ready to instal the rest. Nolan was very supportive, maintained great contact with us, no pressure and honest. Tyson was our installer and was fantastic as well. He took the time to do the job correctly. I would more than recommend Nolan and Carpet One to anyone!!!

March 3, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

Thanks Chantal, that is why we have the Beautiful Guarantee! We are committed to getting you the floor you love. Nolan and Tyson appreciate your kind words and will continue to help you in the future.

Rated 5 out of 5 stars

Excellent

Derek was a great help to us during a very trying period. Tyson worked quickly and effectively to get the job done as quickly as possible. Both were very courteous and polite. We are extremely happy with both product and service given to us.
Thank you so much.

February 28, 2017
Unprompted review
Moose Jaw Carpet One Floor & Home logo

Reply from Moose Jaw Carpet One Floor & Home

You are very welcome and thank you for the wonderful review! The team appreciates your kind words and we look forward to seeing you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look