BuildDirect Reviews 

Natasha went out of her way to find a match for my floor. She was very helpful and promptly sent samples for me to see.

Natasha Funk has been so helpful, prompt and knowledgeable. Grateful for her support with my current client project. She will be someone I will reach out to again for sure.

I must mention Natasha by name. Knowledgeable, and willing to go above and beyond. I was very conflicted on what kind of tile I wanted. Naturally I wanted to look at more than the 5 tile sample limit that they had set. She made an exception for me. She sent me 8 samples. Fast shipping too.
The tile that I want to go with was actually not among the initial 5 tiles that I had picked.
She later followed up. Now, that's what we call great customer service!

The communication was great. Very accommodating!

We have made several purchases with Build Direct. We are very happy with the high quality and value of the product.
We dealth with Justine Kelly on our purchases. She made our buying experience a pleasure. Justine was very professional, responsive when dealing with us.
The product was shipped through FedEx Freight, it was shipped and received as promised.
Thank you Build Direct for making it easy to shop for our flooring needs online.

I had a great experience. Primarily bc I had a terrific salesperson, Natasha Funk. She sent me free samples with fast shipping which was huge bc I was in a time crunch. And her communication style, and amount of follow up, was perfect. Super flexible. I loved that we communicated over text. She was always very smooth, felt like she was a person, not a “pushy salesperson”. You have a gem!

Dont buy here! I purchased my flooring there and it's terrible. Warping and falling apart in 5 yrs. Previous flooring lasted 15 yrs and no issues - I changed the style of the flooring to match a remodel. They refuse to replace, instead they ask me to pay $595 to 'inspect'. Also notice they change products often enough that you can't see reviews over time bc they are selling inferior materials. Go to a reputable floor company or Costco..

Company was great to work with. My salesman, Nelson went above and beyond to help with my large order. Samples were beautiful and the actual product was delivered today. I am excited for the install in a month or so.

I highly recommend giving this company a try. I was trying to match flooring to an existing floor. I was able to order plenty of samples, at no cost to myself! Most companies charge something for samples. This company shipped for free and followed up.

While I did not end up ordering flooring from this company. After I ordered my samples Mark Mabanta from the company reached out to me via phone and email to assist me in any way he could.

I then sent him pictures of the flooring. I was trying to match with some of the samples I had ordered, and what sizes I was looking for. He did his best to help me find a match and was very helpful and I appreciated the great customer service.!!!

Teerath and his team were very patient with us during the decision making period. Never any pressure, always answered the phone, returned texts and emails very promptly. The delivery price was very fair - the team drove though the worst snowstorm yet this year to deliver to us on time all the way up in Dawson Creek, icy roads, they delivered and unloaded all within 20 mins!

My BuilDirect flooring is engineered tongue and grove. On the second floor it begins with nosing and is followed by planks. The nosing was not milled correctly, it is thinner than Buildirect’s own specs. When the nosing is inserted into the flooring a sharp lips is the result where the two different thicknesses meet. My installer will not install this flooring. It’s particularly dangerous on the steps because all the treads will have a sharp exposed edge where the planks meet.

I first informed Builddirect about this a week ago. I write them daily. They have not responded. They have not even provided installation instructions, they have ignored me. I paid them over $16,000. What a nightmare. Avoid this company. This experiencing is frustrating and heartbreaking.

Fitz is an excellect Customer Success Specialist! He was extremely polite and respectful. He listened to our issue and addressed it with the urgency we needed. I can't thank him enough and because of how our issue was handled, we would 100% buy from Build Direct again.

The flooring has a clean, modern look and the color is really appealing. A couple of pieces weren’t totally perfect, but overall it turned out nicely and feels like a good value.

Good customer service very accommodating and helpful to get the best deal possible.

Prior to installation, the contractor conducted a thorough verification to ascertain the adequacy of the box supply. Referring to the labels indicating 20 ft.² per box, he identified a shortfall. We then ordered more of boxes which were discovered to be unnecessary as each box contained 25 ft.², not the 20 ft.² as indicated on the labels.

This mislabeling of American imports appears to be a form of customs fraud employed to circumvent tariffs. This is a serious offense. It was reported to the proper authorities.

This mislabeling resulted in us having to pay over $500 in unnecessary shipping fees.

The Elm Odyssey floors in the Athena stain we received looked nothing like the pictures. I understand that color variations are possible; however, these were the exact color but looked like a tractor ran over them.

Unfortunately, my contractor installed them without me knowing. When I contacted customer service, they said that installation was "acceptance" and that all they could do was offer me $100 as a courtesy.

I asked them to show the floors to the vendor because there is no way that people would have left these over 4 star rating if they looked like ours. I wish I could submit pictures. But the grooves the company made to make the wood more realistic were straight lines of 10-15 indentations in a row (thus the tractor look). They assured me that they were the right floors, but if that's so, then this company stands behind some of the worst-manufactured floors I have ever seen as a designer.

I got $100 dollars back, but I'm hoping I can keep someone from purchasing the same floors.

Start to finish amazing! Truly free samples and good sized! The "see in room" software was nearly spot on! Mila was amazing! Not "salesy" she acknowledged my timeline and when i came back to ask for a quote, she delivered! Product came fedex in just a couple days! Easy to install after watching just a couple videos! The Boscawen was a perfect choice and goes great with the adjoining hardwood floors!

I ordered luxury vinyl plank flooring for my new home's entire first floor. Also purchased the manufacturer's recommended underlayment. Installed the floor per instructions and within two years, we began noticing some issues with separating and lifting. By the 3rd year, it started breaking. BuildDirect offered a 10 year warranty on the floor, but I couldn't find my paperwork. I must've lost it in the move. So I reached out to BD with my information and they couldn't locate my order. A couple years later, I tried reaching out again because the issue just kept getting worse. This time, I provided them my name, my husband's name, our emails, our address, his work address, etc. Every possible detail of information that would enable them to locate my order. I told them the problem we were having. They claim they have no proof I ever ordered this flooring from them. While it's my fault I lost my order's paperwork in the move, I also feel like BuildDirect "can't find" my order because they know I'm having an issue with the floor entirely falling apart. I'm approaching the 10 year mark, and my warranty will no longer be active. The floors have broken so badly that they're now a safety hazard for my children and will need to be entirely replaced. I would not recommend their products nor their customer service.

Had an issue with my flooring being damaged and BuildDirect and Mark in the Customer Service team helped me resolve this quickly and efficiently

This company will not stand behind their products. Bought floors for the second floor of our house for them, (Used more expensive floors on the main floor). Very soon after installation by a very reputable installer the finish began to fail. They told us we had to pay $575 for in inspection for the warranty. Said no at first and after a couple of years figured might as well before the warranty is up. I am an architect and have specified and inspected millions of square feet of flooring the issue is obvious. They sent the inspector who then did a report. The report was filled with inaccuracies throughout, even stated the SF installed was 1/3 of the actual area, simple stuff to get that wrong. Basically it was a sham to not have to warranty an obviously bad batch of floor. Good price but you're out of luck if you happen to get bad product. Going to cost me over 10k to replace.