Best Tile Reviews 

Went in today to get some ideas for my new build, the team in the showroom were brilliant in assisting and guiding me.
I’m a while away from actually doing the tiling but I know where I will be going to purchase my tiles & materials from when it comes to the

Special mention to the 2 young lads at the desk, who were extremely friendly, offering me samples to take home, and even lifted them out to the car for me!

Definitely the best tile shop I’ve been to in Waterford. Affordable prices, quality products, and brilliant customer service - which is rare to find these days!

A very unique showroom, nothing like you will see in other showrooms. Full of colour and vibrancy. A large range of handmade & porcelain tiles with excellent customer service and product knowledge.

Amazing service

Great customer service.Anthony is very helpfull an knows the business inside out.well done.5 star

Do yourself a favor and buy your tile elsewhere. Custoner service mediocre. Tiles are low quality. We purchased 2" hexagon tiles from them and they are falling off the mesh sheet right and left because the glue that is holding them is not high quality. My tile is one of the best and he told us the tile is cheap quality... we paid over $20 a sqft. Customer service was a disaster with delivery until a supervisor intervened.

While the 16 tiles I ordered ( in error but that’s my problem! ) were delivered in 2 days, the charge for the delivery was EXTORTIONATE! I was charged 88 euro for the 16 tiles and 66 euro was for delivery!!
I thought this was a mistake but when I enquired I was told there was no mistake! The rude man told me the delivery charge had nothing to do with him and when asked why he chose such an expensive courier, he had no reasonable answer. Be warned not to buy from this company unless you want to pay treble or more for your order!

very very helpful staff. and get back to so quickly via email & phone even though they are very busy

I have bought tiles from this company 5 times over the last 4 years and have found them nothing but superb for both product and service. Their selections of tiles are beautiful and hard to find elsewhere in Ireland. I hope they keep doing what they’re doing for many years to come as they deserve every success! Also on a side note, my most recent order arrived in a box full of shredded cardboard with a note explaining that they’re reusing clean cardboard waste for padding their packages - amazing!!😍

Very speedy service and delivery. Very happy with the quality of the product and the tiles were delivered intact with no damage.Will recommend this company.

Really poor experience with this company. Attempted to buy two shower traps online. Paid and arranged a pick up date from the warehouse. Less than 24hrs before pickup I received an email to say website price incorrect and I had been refunded. I was told when I called that I would have to pay the amended price, which was double the advertised price, if I wanted the traps. Attempts to complain were met with repeated rudeness and basically tough s**t
I attempted to purchase again for inflated price few weeks later and paid and organised pick again. When I called to confirm a time on arranged day, I was told that only one of the two traps was available as they had sold other one?? I was then told that they would not be getting more so they refunded me for one and I picked up the available trap.

Great communication,

Had a great experience getting my tiles Zac is very helpful and pleasant

Avoid. Customer service is shocking. We looked at tiles in September and saw some we liked. Like a lot of people we were unsure exactly when the job would start and we knew best tile have a 28 day return policy on unused tiles. I asked on the day if that started the day the tiles were collected and I was assured that was the case. So we put a deposit down.
I paid off and collected the tiles roughly 4 weeks ago. Yesterday I realised I was going to be about 5 boxes over. I checked the dates and realised was at 30 days from collection. So I decided I’d call to the shop and ask would they exchange for a credit note thinking 2 days wouldn’t be a major issue and I wasn’t looking for a refund just credit. I was told in the shop that should be fine they would let the warehouse know and I could return. I immediately went home and collected the tiles and went to the warehouse where they refused point blank to take them telling me I bought the tiles in September. So for the sake of about 100 euro worth of tiles that I only wanted to swap for grout and adhesive they have lost any future business from me and I hope many future customers when I advise people I know not to deal with them. Worst service I have come across in a long time.
I have just read their own terms and conditions online and they state 30 days from purchase. So I was within the timeframe due to the fact I was told in the shop this period started upon collection of the tiles

Don't waste your time, my polished porcelain tiles didn't last 6 months. I was told not to go to that tile shop but I didn't listen and I'm paying the price now. rubbish. This guy comes across as nice and polite, if you have a problem that completely changes. The machine he brought in to "fix it" took the shine off the tiles making them worse. not only do we have flawed tiles now the shine is gone from the one's he tried to "fix". I wouldn't call telling people to avoid this company an online campaign. It's a way for the little guy to have a voice.

I've bought Best tiles excellent product over many years. I've received top class service with no disappointments. Beautiful tiles that really add to any project inside or out.

Colette. Offaly

Excellent customer experience. Lee looked after us gave us options & suggestions. He gave us samples to take home. Ordering was easy & they were delivered quickly with very reasonable delivery charge.

Picked up some lovely Victorian effect tiles for an outdoor pathway, Lee and his colleagues couldn't have been more helpful, and the store had an amazing selection of stock, with lots of unique tile types we hadn't seen elsewhere.
Would highly recommend.

Do not use! They are scammers. Tiles arrived broken and they will not help and said I should have checked them while deliver driver was still there

Very helpful - definitely recommend. Great selection of tiles and friendly service