Capital BBQ (BBQing.com) Reviews 

3,091
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional service and the impressive selection of products available. Customers consistently highlight the fast delivery and the good condition of items upon arrival, often noting the reasonable prices for their purchases. Many people appreciate the knowledgeable and friendly staff who provide helpful guidance, making the ordering process easy and pleasant. However, some customers also noted issues with shipping costs, particularly when ordering multiple parts or needing to reorder due to initial misunderstandings about product quantities. A few other people also felt that delivery times were occasionally slow or that incorrect parts were shipped, leading to frustration and extended waiting periods.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, fit, and availability of items,... See more

Delivery service

Consumers are generally satisfied with the delivery service, frequently highlighting quick and prompt... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and the... See more

Service

People report positive experiences with service, often highlighting excellent customer service and... See more

Price

Reviewers mention positive feedback about price, often finding products at a good or reasonable cost compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... See more

Company replied

Rated 5 out of 5 stars

Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and... See more

Company replied

Rated 5 out of 5 stars

My husband and I have bought multiple items from Capital BBQ - most recently a XL Green Egg last year and gorgeous Berlin Gardens patio furniture this year. We have always had a great experience, but... See more

Company replied

Rated 5 out of 5 stars

Parts that I ordered arrived as described, were in good condition and shipping was earlier than expected. the only downside was on my first order I ordered the stainless grate not realizing that actu... See more

Company replied


Company details

  1. #3 of 3 best companies in Grill Store
  2. #2 of 2 best companies in Fireplace Store

About Capital BBQ (BBQing.com)

Written by the company

Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.

For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.

We proudly carry the industry’s most respected brands:

Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.

Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.

At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.

Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.

With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.

Our promise to you

Written by the company

We're committed to our customers!
From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
Quality you can trust
Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
Trusted across Canada
For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.

Lowest Price. Guaranteed.

Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.

At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.

How it works

  • Share proof of the lower price (photo, screenshot, or URL).
  • Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
  • Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.

What’s not eligible

  • Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
  • Items not sold and shipped by an authorized Canadian retailer.

We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.


Contact info

Free Shipping on $999+ Orders

Free shipping on orders $999+ — exclusions apply.

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,091)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Called the company in Ottawa and spoke…

Called the company in Ottawa and spoke to a rep. He asked the model number of the bbq and knew exactly what part was required. It was mailed to us. It has yet to be installed because one of the screws is stripped (on the bbq) so the under plate can’t be removed to put in the new part. Just waiting on my son to help out (to remove the screw).

June 11, 2026
Capital BBQ (BBQing.com) logo

Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! We are so thrilled to hear that you had a good experience with us. We look forward to assisting you again. Happy Grilling!

Rated 5 out of 5 stars

part was out of stock and you did a…

part was out of stock and you did a tremendous follow up

thank you excellent service

June 9, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a good experience with us. We appreciate you supporting our local family business. Happy Grilling!

Rated 5 out of 5 stars

Quick delivery and had the product I…

Quick delivery and had the product I was looking for at a good price

June 8, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave a review! We appreciate you supporting our local family business. Happy Grilling

Rated 3 out of 5 stars

Slow to deliver and part was not what…

Slow to deliver and part was not what was ordered. Other required parts were sourced from other locations, while waiting for this order to be filled.

June 5, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you for taking the time to leave us a review. I'm sorry to hear you didn't have a good experience. If you can please give me ( Kathleen) a call at 613-228-0009 ext 227 so we can discuss that would be amazing. Look forward to hearing from you
Kind regards
Kathleen

Rated 5 out of 5 stars

Delivers as promised.

Price was reasonable compared to other sites when sourcing my BBQ parts. Parts arrived relatively quick and as per promised at time of purchase. Packaged well, no complaints across the board.

June 4, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave a review! I'm thrilled to hear that you got exactly what you were looking for. Happy Grilling

Rated 5 out of 5 stars

Great price!

Great price, better than big online stores.

June 2, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We appreciate you supporting our local family business. Happy Grilling!

Rated 5 out of 5 stars

I ordered a new thermometer to match…

I ordered a new thermometer to match one I already had. Very good product. Capital BBQ had the product I was looking for and shipped the product to my home in quick order. I am very pleased with the product and the service.

May 31, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave a review Ron! We appreciate you supporting our local family business. Happy Grilling

Rated 5 out of 5 stars

Great cover.

The delivery time of order was fast and I received a great price. The cover is a perfect fit (75") and I like the shade of grey. The cover has two rings for easy removal and a velcrow opening for easy access to the BBQ when cover is on.I would order another cover when needed.

May 29, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! Were thrilled to hear that you are happy with the cover you ordered. We look forward to assisting you in the future. Happy Grilling

Rated 5 out of 5 stars

Delivery fast

May 20, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you for taking the time to leave a review! We appreciate you supporting our local family business.

Rated 5 out of 5 stars

Delighted

I am delighted with our new barbecue cover. It soon arrived after my purchase, the quality is very good and it fits well!

May 26, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! I'm thrilled to hear you are happy with your cover and the quality of it. We appreciate you supporting our local family business very much. Happy Grilling

Rated 5 out of 5 stars

Had the product I was looking for

Had the product I was looking for. Ordering was easy. Shipment arrived on time. Everything was as described. Can't really ask for much more.

May 26, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a good experience ordering from us. Happy Grilling!

Rated 5 out of 5 stars

A trustworthy company that will send…

A trustworthy company that will send you exactly what you need ,we were very happy with our purchase for our Freestyle Napoleon bbq parts.
Also, with our purchase order, they were kind enough to include a small introduction note to their company ,a very nice touch.Best of all ,they are Canadian

May 19, 2026
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Reply from Capital BBQ (BBQing.com)

WOW Thank You so much for leaving this amazing review! We are so happy to hear that you are happy with your experience. We truly appreciate you supporting our local family business. Happy Grilling

Rated 1 out of 5 stars

The width on the tines are to wide for…

The width on the tines are to wide for my Traeger timberline XL grills. Not sure what grills these were made for. Also 1 handle is black with the grill grate on the handle. The 2nd one has a light color handle and different wording on the handle.

How do I respond to you, love to help with this matter. I have a $6K smoker and I thought this was a cool tool til it wasn't, can kinda use it to clean the underside a bit

May 17, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review.I'm sorry to hear this. I've attempted to reach you and left a voicemail if you can please give me a call back so we can look into this that would be amazing.
Look forward to hearing from
Kind regards
Kathleen

Rated 5 out of 5 stars

Great experience

Great service

May 11, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for leaving a review! We appreciate you!

Rated 5 out of 5 stars

Good Quality

Good Quality, good product and fast service.

May 8, 2026
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Reply from Capital BBQ (BBQing.com)

Thank you so much for leaving a review, Kevin. We appreciate you supporting our local family business.

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