Autonom Reviews 

Guys from Autonom welcome you with kindness and trust. Fantastic service. Affordable cars. And makes things simple. Highly recommended...

This review specifically concerns Blue by Autonom.

I rented a Tesla Model 3 through Blue for 3 days. The concept is great, but the execution needs serious work.

— A driver accepted the booking and confirmed arrival within 15 minutes, then cancelled. The app froze on a generic “up to 300 minutes” screen and showed no updates for over an hour. I had to proactively contact Blue myself to get any information. Ultimately, no delivery took place at all — I had to go pick up the car in person at the Floreasca location, making the whole “delivery” service completely pointless.

— The car was delivered with a front-right tire losing pressure daily (from 3 to 1.8 bar), despite Blue being aware of the issue. Their solution: a portable pump in the trunk. This is a safety concern, not an inconvenience.

— Interior smelled of cigarettes with ash residue in the cupholder, documented at pickup.

— Trunk lid was misaligned and not functioning correctly.

— Rental contract was never sent digitally, despite multiple interactions.

— Deposit was partially released, with no explanation for the deducted amount.

The return was smooth and staff were professional. But the Blue delivery product in its current state is not ready for a premium experience. Two stars because the car itself worked and the return was handled well — everything leading up to that did not.

​Magnificent service and great value!
​I recently rented a car from Autonom at Bucharest Airport for 2 days, and the experience was flawless. I arrived a bit early, and since my car wasn't ready, the staff upgraded me to a better vehicle at no extra cost.
​I only had the basic insurance; they offered me an upgrade, but when I declined, there was absolutely no pressure or aggressive selling. They simply accepted my decision and smoothly continued with the process.
​The car was excellent, and both pickup and return were incredibly fast. Autonom is a fantastic, professional company—highly recommended!

Everything was arranged quickly and easily online. After arriving in Brașov, we were able to collect the car keys directly in the arrivals hall and continue our journey after a short explanation. We received a comfortable Ford Puma which drove perfectly throughout the trip. Returning the car was also quick and smooth. Thanks to Wizz Air and Autonom, we had a very pleasant and completely worry free journey.

After a discussion about insurance (Result of a fault at CarTrawler) they showed the best aftersales service. Making a complaining client a great fan. Definetly my choice again!

quality cars, price charged as advertised. Nice service. Upgrade option at affordable price. Totally recommend.

Had a really good experience, straightforward.

Rented from Bucharest, they delivered the car to an address of my choice in the city center, and picked it up as well at the end of the rental period with no additional cost. They did give me a different car than what I booked, it was a free upgrade(Corolla instead of CH-R). It was alright, brand new(~10k km), a bit more spacious, but they should remove the CH-R from their website since it's no longer available(for now).

Got it clean and filled up, no issues. Nothing to complain, all went well, booked it online. Will book again from them.

Only 4 stars because after dropping off the car I received a contract which was mentioning bumper damage and seat stain, which was not true. I requested it to be corrected since I had photos of before and after, and they did remove the remarks.

I received all my deposit back.

ALWAYS take photos of before and after (inside/out) and study the contract carefully, both the one you receive at pickup and the one you receive after drop off.

Otherwise, Very good service, with an office inside the airport. Very convenient. They even gave us a free upgrade to a higher category.

When you rent always pay attention to the fine print! E.g., you cannot pay the deposit with a debit card. If you do not have the debit card you will be forced to buy their full insurance. This is standard practice by many companies (including here in Cyprus)

We rented a car from Braşov airport for 16 days and de service where one of the best, the guys that was attending us was very respectful and polite. We definitely recommend it to everyone.

We were in Brasov and rented a car from Autonom. The service was excellent from pick-up to drop-off. The car was brand new and even a class higher than the one we booked. By far the best provider, we will book with them again!

I rented a car in Bucharest and have been very impressed: professionnal service, car in a good shape, friendly staff.
They released the deposit immediately after getting the car back.

We rented a Polo and were very satisfied.
We asked to check in and check out at Baneasa airport, and they accepted without problems. The car was very clean and worked perfectly.
The check in/out process was very smooth and took less than 15 minutes.
The contract is very detailed, and contains a list of all flaws (scratched, broken or bented parts)
They are very friendly and answer the phone, and provide assistance if needed.
A suggestion might be to buy the most expensive insurance, it covers almost every external damage and the price difference with a basic insurance is not excessive.

We booked a car for 8 am and get a confirmation for this day and the time we want. But the car didn't come. This is a very bad car rental. You can't phone anybody, the number you get is not available.

We arranged our rental directly through the Autonom website and got a very good price. We booked pick up at Targu Mures airport and return at a Bucharest office. The representative at TM suggested a return at our Bucharest hotel would be more convenient for us and avoid a taxi transfer with luggage. The car was expertly prepared, clean and well equipped. The service was friendly and professional and everything about our rental was efficient, pleasant and positive. A great company to deal with and we give them our highest recommendation. Great work guys!

We hired a car from Autonom Romania on the recommendation of our local host. It was brought to the station in Brasov to meet us off our train and collected again from the station 10 days later. All our experience with Autonom was helpful and professional. Our cash deposit was returned to us when we dropped it off after the car was checked for the items not covered by the insurance.

Excellent service and helpfulness from al the staff from Autonom Sibiu. Totally recommend. A special thank you to Petru. See you in February

Peter and Alin were helping me very professionally although it has been really late to return the car - thank you very much for your support!
Best regards
Doris

The staff are exceptionally friendly, competent and efficient. The car handover took less than 15 minutes and return was uncomplicated.
I would recommend them anytime!

I recently had a fantastic experience with Autonom Budapest department! The booking process was quick and easy, and the staff was incredibly friendly and helpful. The vehicle I rented was in excellent condition and made my trip comfortable and enjoyable. I especially appreciated their flexible pick-up and drop-off options. I highly recommend Autonom Budapest for anyone looking for reliable and affordable car rental services!
The best service you can experience!

Autonom was unwilling to provide any reimbursement after giving us a car which broke down and then causing us to change our plans two days in a row.

On June 16 we were driving to Red Lake in Romania and stopped to fill up mineral water at a spring near Bucin. When we went to start the car to continue driving the car did not start. The place where we stopped had no cell service so we walked for 10 min to see if we could find service. Once we couldn’t get cell service we got a ride from some other kind motorists who were able to drop us off in Praid. We got in touch with a friend also traveling to Red Lake that day who was able to give us a ride, and we told Autonom that in order to not inconvenience our plans any more we would get a new car the following day.

In the morning (June 17), after I reached out, Autonom indicated that they would not be able to deliver a car to us in Praid until 4PM. So we changed our plans for that day (originally planning to go to Sighișoara that day) and accompanied a friend to Tirgu Mures for lunch, and then picked up the car. When we picked up the car Autonom said they couldn't provide reimbursement and so they gave us an "upgrade" to a nicer car, even though their faulty car led to us changing our plans two days in a row.

I later took the matter up with Auto Europe, the company which I had rented the car through. They followed up with Autonom but neither company was willing to reimburse us at all for our inconvenience.

Autonom claimed that since we didn't have a full tank of gas in the car (which we couldn't have refilled since it broke down!) and since they gave us a more expensive car that it was all OK. I strongly disagree and find it very unfair that we had to pay full price for an unacceptable rental experience.