AnyVan Reviews 

197,685
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional demeanor, and positive attitude, making the service experience pleasant and efficient. The delivery service is frequently highlighted for its punctuality, careful handling of belongings, and effective communication throughout the process, often exceeding expectations. Many also appreciate the ease of the booking process and the overall reliability of the service provided. However, some customers reported issues with delivery delays, with drivers arriving significantly later than the scheduled time, even after paying for specific slots. A few people also experienced problems with the booking process, such as being unable to change crew size or having drivers not show up at all, leading to considerable inconvenience. There were also concerns regarding pricing, with some finding the costs to be unexpectedly high for the service received, especially for smaller moves or specific time constraints.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising the drivers and moving teams... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the good... See more

Price

Users describe ambiguous interactions with price, with many customers finding the service to be well-priced,... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many reviewers finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service. Pawan was friendly, professional, and kept me updated throughout. He arrived on time, handled my belongings with great care, and made the whole move much easier than I ex... See more

Rated 5 out of 5 stars

Great experience start to finish. They kept me informed from pick upright through to journey to delivery. They were friendly on arrival and respectful of my property on delivery into my home and even... See more

Rated 5 out of 5 stars

Helpful text updates with accurate information. Easy to book and communicate with. Never used before but seem to offer a reliable service. Did book a one man crew and asked to change to two the night... See more

Rated 5 out of 5 stars

I have used anyvan several times now. Same experience each time. Onetime, efficient, All the drivers have been very polite and helpful. Costs are reasonably if you pick a less expensive slot. More e... See more


Company details

  1. Moving Company
  2. Courier Service
  3. Moving and Storage Service
  4. Piano Moving Service
  5. Shipping Company
  6. Transportation Service

About AnyVan

Written by the company

AnyVan makes moving anything, anywhere easier and more affordable by connecting customers with trusted moving teams. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

We'll match you with a vetted moving team making trips in the area to make moving hassle-free, and will help you save you money and wasted miles.

Get an instant quote and you could save up to 40% on your move!

Visit our website Contact our team

AnyVan

Written by the company

Trusted moving experts
Our highly experienced teams have over 3 million moves under their (seat) belts, so you know you're in safe hands.
Unbeatable prices
Save up to 40% on your move when you book with AnyVan. If you find a better like-for-like quote, we'll beat it.
Teams nationwide
With the largest network of movers in the UK, we'll have a team near you to help on almost any date.
Peace of mind
Our brilliant customer service team is on hand every step of the way, and we offer £50k complimentary fire and theft cover on all moves (see T&Cs).
Flexible booking
Plans change, we get it. You can edit or cancel your booking up to 48 hours before you move, with nothing to pay up to 72 hours beforehand.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(197,685)

28,733 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service

Easy to book with via customer support, timely email communication, flexibility to edit the number of items after booking, professional people handling the job. Would highly recommend.

July 13, 2026
Rated 1 out of 5 stars

DO NOT WHATEVER YOU DO USE THIS…

DO NOT WHATEVER YOU DO USE THIS COMPANY. 4 TINY MEN TURNED UP ALL OF MY POSSESSIONS WERE DOWNSTAIRS READY TO GO. FIRSTLY THEY TURNED UP AT MY NEW ADDRESS INSTEAD OF MY OLD ADDRESS WHERE I NEEDED TO MOVE FROM. SO THEY WASTED TIME THEN WHEN THEY ARRIVED THEY WERE THERE LESS THAN 13 MINUTES, BECAUSE I AM LESS THAN 7 ST IN WEIGHT I COULD NOT GET MY MATTRESS OFF THE BED AND I ASKED THE MAN IF HE COULD JUST HELP PULL THE OTHER SIDE HE REFUSED CALLED HIS MANAGER AND SHE TOLD THEM TO GO LEAVE. THEY DID NOT TAKE ONE ITEM TO MY NEW ADDRESS I WAS ALMOST HAVING A HEART ATTACK AS I HAVE A HEART CONDITION AND I'M DISABLED, AT ONE POINT I COULD NOT BREATHE WHILE THE MANAGER WAS ON THE PHONE WHILE I STILL DESPERATELY CLUNG TO THE MATTRESS TRYING TO GET IT OFF THE BED. I COULD HAVE GOT SOMEONE ELSE TO SORT THE MATTRESS BUT THEY DID NOT TAKE ONE ITEM FROM MY HOME I CHECKED THE CAMERAS THEY WERE THERE LESS THAN 13 MINUTES I SAID TO THE MANAGER I WANT A FULL REFUND SHE LAUGHED AND SAID ABSOLUTELY NOT MADAM THAT'S NOT HOW IT WORKS I KNOW THEY'VE BEEN THERE 20 MINUTES AND I SAID I KNOW YOU ARE LYING AND YOU HAVEN'T TAKEN ONE ITEM TO MY NEW ADDRESS AS AGREED WE COULD HAVE LEFT THE MATTRESS I COULD HAVE ASKED SOMEONE ELSE FOR HELP. YOU DID NOT FULFILL THE JOB I EVEN ASKED FOR A PARTIAL REFUND AND SHE LAUGHED AGAIN AND REFUSED. I DISPUTED WITH THE BANK,
AFTER MY PARTNER GOT INVOLVED HE SOMEHOW MANAGED TO GET THE JOB CANCELED AS AN EX SALESMAN HE KNEW WHAT TO DO. ONCE I SENT THIS EVIDENCE TO THE BANK I WAS REFUNDED IN FULL. THESE PEOPLE DO NOT EVEN SPEAK ENGLISH THEY HAD NO RESPECT, I TOLD THEM I HAD DISABLED HOUSE CATS THAT STILL CAN GET OUT OF THE HOUSE THE FIRST CHANCE THEY GET THEY LEFT ALL MY DOORS OPEN. I HAD DONE EVERYTHING I COULD AND EXPLAIN TO THEM I HAVE A CONDITION WITH MY HEART AND ALSO P.O.T.S DISEASE. THANKS TO MY HUSBAND WHO HAD THE STRENGTH TO FIGHT FOR ME I GOT MY REFUND AT FIRST THE BANK TOLD ME I WAS UNSUCCESSFUL UNTIL HE GOT INVOLVED HE SENT THE EMAIL TO ME ABOUT THE JOB BEING CANCELED I SENT IT TO THE BANK AND I WAS REFUNDED IN FULL SO NOW I AM LAUGHING IN THEIR FACES THEY ARE ABSOLUTE SCUMBAGS AND I SHOULD HAVE READ THE BAD REVIEWS FIRST. I WILL BET ANY AMOUNT OF MONEY AS IT IS AN INDIAN RUN COMPANY ALL OF THE GOOD REVIEWS ARE FAKE. IT WAS ALREADY EXPLAINED TO THEM PRIOR TO THEM ARRIVING THAT MYSELF AND MY HUSBAND ARE BOTH DISABLED AND I STILL MANAGED TO PULL OUT THE FRIDGE AND SHRINK WRAP IT I COULD NOT MOVE THE THE CORNER SOFA OR THE GYM EQUIPMENT, ALL OF WHICH WAS MENTIONED NEEDED REMOVING. THEY TOOK £228 FROM ME FOR DOING ABSOLUTELY NOTHING. THEY WERE THERE FOR AN ENTIRE 13 MINUTES AFTER GOING TO THE WRONG ADDRESS. THIS COMPANY IS PROBABLY A LEGIT COMPANY THAT THEY WORK FOR THROUGH THE DAY AND THEN AT NIGHT TIME THEY SCAM PEOPLE I WATCH AND I KEEP UP WITH EVERY SCAM THERE IS ON YOUTUBE. AND THIS IS A VERY COMMON SCAM WHERE A COMPANY WORKS LEGITIMATELY THROUGHOUT THE DAY AND THEN THE NIGHT STAFF COME IN OR SOME DAY STUFF STAY ON AND THAT'S WHEN THEY START SCANNING PEOPLE IN THE UK AUSTRALIA AMERICA, TO COVER THOSE TIME ZONE.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and polite workmen

Helpful and polite workmen. Completed the job as requested and efficiently. Communication regarding timing was especially appreciated as I had a busy day.

July 13, 2026
Rated 5 out of 5 stars

Profesional team means everything

Today was incredibly hectic as I tackled moving everything by myself. I was initially disheartened when my first driver canceled on me, but I reached out to the Anyavan team for assistance. Even though I might have been a bit frustrating to them, the team on the phone was wonderfully calming and went above and beyond to arrange another driver for me, even at a higher cost. It turned out to be worth it, as my new driver, Eugene, was not only professional but also very helpful and understanding throughout the process.

July 13, 2026
Rated 5 out of 5 stars

Top tier customer service.

The service was affordable and effective, I was kept up to date with every step of the way, was even able to edit my item list up to 24hrs before the collection day. The companies customer service through WhatsApp is also very responsive and reliable, was connected to an agent straight away about a query. My collection and delivery driver, Sunny, was an absolute gem, he made the moving process so easy and stress free. As a university student I was slightly worried, especially as sometimes the vans are shared between other customers. However he was very reassuring and my items arrived in perfect condition, he even asked if there was any fragile items so he could take extra care while driving. Exceptional customer service, I highly recommend Sunny and the AnyVan service.

July 13, 2026
Rated 5 out of 5 stars

Excellent customer service Nicu and Mario

would like to thank both Nicu and Mario. Despite the challenges and traffic, they kept me informed and very extremely courteous. With a smile on their face they turned up and delivered everything with care. People are what makes a service and Nicu and Mario provided everything that customer service should deliver. Thank you Both super stars!

July 13, 2026
Rated 5 out of 5 stars

Great experience with AnyVan

I had a great experience with AnyVan. Although the team arrived slightly later than scheduled, they kept things professional, and the quality of the service more than made up for the delay.

A special thank you to Laur and Gobith, who were exceptional throughout. They were friendly, courteous, and handled all of my belongings with great care. They worked efficiently, were happy to help with everything, and made what could have been a stressful move feel smooth and hassle-free.

Excellent customer service from start to finish. I would happily use AnyVan again and would highly recommend Laur and Goghii to anyone looking for a reliable and professional moving service.

July 13, 2026
Rated 1 out of 5 stars

The worst experience possible.

The experience was honestly, one of the worst pieces of customer service I've ever experience.

The original team booked to support our move were unavailable, so an alternative was sourced that arrived four hours later than we were expecting. The two movers spoke very little English, so communication was very difficult throughout, especially trying to explain when things were fragile. Because of this, they didn't inform me that drawers needed emptying, so instead of giving me the option to remove items and repack, in every bedroom they just poured the contents out into large piles in the middle of the room, which added a huge amount of additional time and effort on my part to move the rest of the contents. They also caused significant damage to the rental property I was leaving, and damaged multiple pieces of furniture in the process. Honestly, this was a disaster from start to finish.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication throughout

Good communication throughout. Later than the original target time but it wasn’t time critical and we had been informed. Great team, efficient, careful and polite. Really recommend this service.

July 13, 2026
Rated 5 out of 5 stars

My experience with Anyvan

Booked a van and helper to move our sofas from A to B with Anyvan.The booking process was easy and cost was reasonable. communication good, Guys turned up, loaded and unloaded sofas with no damage to property or sofas.
I was very pleased with the service and would use again and recommend Anyvan.

July 9, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look