Adrenaline Reviews 

401
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, professionalism, and friendly approach, which significantly enhanced their adventures. People consistently describe the experiences as amazing, worthwhile, and highly enjoyable, often highlighting the memorable and fun aspects of their activities. However, some customers also noted difficulties with the booking process, encountering issues with linking vouchers, unexpected requirements, or discrepancies between booked and actual experiences. Reviewers reported frustrating experiences with site booking failures, unavailable slots despite online indications, and unhelpful chatbot interactions. A few people also mentioned dissatisfaction with customer service when resolving these booking problems, sometimes finding staff unsympathetic or the service paid for no longer available.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

User experience

Customers generally report positive experiences with the user experience, highlighting aspects like... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with some finding it easy and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising excellent service, organization, and... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and use for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice day on the water, Paddy the guide, was on top of everything, very good knowledge, explained all the things in easy and understandable way. I'm not giving 5 star for the reason that we was... See more

Company replied

Rated 4 out of 5 stars

Purchased the drifting (skid control) was super fun! The tutor is absolutely awesome, only issue I had was that I booked it because it said you could choose from a Silvia s15 or an mx5 which I own an... See more

Company replied

Rated 4 out of 5 stars

The owners (supercar drives) made this experience amazing for our daughter. She absolutely loved it! Super nice, professional and made the experience memorable. She loved that they also gave her a shi... See more

Company replied

Rated 5 out of 5 stars

We purchased two vouchers as gifts for two separate 18th’s. This was very quick and easy to do. I then tried to book the two people into the same event today, but my account had trouble finding the vo... See more

Company replied


Company details

  1. Travel Agency
  2. Adventure Sports
  3. Balloon Ride Tour Agency
  4. Outdoor Activity Organiser
  5. Rock Climbing
  6. SCUBA Tour Agency

Written by the company

Adrenaline is here for the adventurers, those that fill their time not let it pass by. They connect the adventurous at heart with the adventures they seek and have been doing it across Australia for over 20 years. They are here to inspire your next adventure, to fill your Saturday mornings or escape from everyday plans. All their adventures are active, easy to book, and designed so you take the wheel. No matter what adventure means to you, Adrenaline is here to get you on your next one. Adrenaline have opened access to unbelievable places, the bluest waters, and the most incredible locations. From skydiving to race-car driving, swimming with sharks or mountain biking, Adrenaline adventures are selected to be your escape, your next challenge, to push your limits, or teach you a new skill. * Australia’s largest selection of adventures * Australian owned for over 20 years * 5-year validity on all vouchers with unlimited exchanges * Hand-selected adventure operators


Contact info

4.0

Great

TrustScore 4 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(401)

279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute garbage don't waste your.money…

Absolute garbage don't waste your.money on this scam. Voucher not recognised a gift to.my son and this place adrenaline has made it a shit present by a rubbish system that clearly doesn't work after waiting months for available time to use normal slot opens up and conveniently can't verify my voucher... never again would I even consider this junk business

July 14, 2026
Unprompted review
Rated 3 out of 5 stars

The challenge

While the adventure with Nova was a worthwhile experience along with the friendly crew and on board services.
I have to say the pre adventure experience was extremely disappointing. There was no follow up email, as promised. This meant no boarding time and directions to the boarding I made numerous phone calls to the agency these were a waste of time as they didn’t know or hung up the phone. It was only by chance that a passerby helped us to the spot and I was able to board and complete my adventure minutes before departure. “Adrenaline” for sure my heart rate was near maximum from the pre adventure stresses.🤔🤔

July 4, 2026
Adrenaline logo

Reply from Adrenaline

Hi Steve, we're sorry the lead-up to your adventure was so stressful. While we're glad you enjoyed the experience itself, we understand how frustrating it must have been not receiving the promised information beforehand. We appreciate your feedback and will pass it on to the supplier for review.

Rated 5 out of 5 stars

The instructor was great energy and…

The instructor was great energy and made the experience great!

June 27, 2026
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Reply from Adrenaline

Hi Skye,
Thanks for your review, we are so glad to hear that you had such a great time on your experience!

Rated 1 out of 5 stars

We had older vouchers for return ferry…

We had older vouchers for return ferry to Rottnest. Finding how to use the vouchers so we could stay on the island and not do a day return was impossible and we have bookings not what we want. Need to change so we can return on another day. Very confusing and stressful b

June 28, 2026
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Reply from Adrenaline

Hi Leonie,
Thank you for your feedback.
Our Rottnest ferry vouchers are issued as same-day return tickets, as outlined in the terms and conditions. We don’t currently offer a flexible return option that allows travel on different days. We understand there may have been some confusion, however the original vouchers were also not issued as flexible return fares.
We do hope you enjoy your time on Rottnest Island, please reach out to our team if you do need any assistance with your booking, we are happy to help.

Rated 1 out of 5 stars

Middle man service - Just go directly to the company offering experience.

It's basically a middle man service and you are better browsing their website, picking an experience and buying directly from the company offering the experience.

Customer service is a bit of a mess. Had to call 3 times to redeem my voucher as the website wasn't accepting it and I had to be issues 3 different vouchers. Customer service staff were friendly though but potentially offshored as communication was difficult.

Won't be using this service ever again

January 14, 2026
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Reply from Adrenaline

Hi P,
Thank you for your feedback.
We were only able to locate one call and booking from January in our system, however we’d like to look into this further to better understand what may have occurred. We encourage you to reach out to our team directly so we can investigate this in more detail.
While we do partner with experience providers, our role is to offer a curated range of options and support customers through the booking and voucher process, so we’re sorry to hear this wasn’t a smooth experience for you. We do appreciate your note about our team being friendly, and we’ll also take your feedback on communication on board.

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase. Great experience. Instant confirmation.

June 19, 2026
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Reply from Adrenaline

Thank you for your feedback. We’re glad you found the process quick and straightforward and that everything came through instantly as expected.

Rated 5 out of 5 stars

Great customer service

We purchased two vouchers as gifts for two separate 18th’s. This was very quick and easy to do. I then tried to book the two people into the same event today, but my account had trouble finding the vouchers. I called the customer support line and was assisted straight away over the phone. The problem was solved efficiently by a friendly, knowledgeable staff member. I would highly recommend this!

June 23, 2026
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Reply from Adrenaline

Hi Stacey, so glad it was quick and easy to organise, and even better that our team could jump in and sort things out for you!

Rated 5 out of 5 stars

It was rally easy to understand the…

It was rally easy to understand the process + it was easy to make the payment process

June 23, 2026
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Reply from Adrenaline

Hi there, thank you for your feedback, glad to hear it was easy to follow and the payment process was smooth!

Rated 4 out of 5 stars

OMG.

OMG, i always wanted to ride a V8 cars, and here i could do it. Thanks a lot

June 22, 2026
Unprompted review
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Reply from Adrenaline

Hi Olivia, love that you got to tick that off your list, such an awesome experience!

Rated 5 out of 5 stars

Customer service

The customer service rep answered all my questions & completed my booking without issue.

June 15, 2026
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Reply from Adrenaline

Hi Craig, great to hear everything was handled smoothly and all your questions were answered with ease!

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Adrenaline on the 30-minute helicopter ride over Sydney. The views of Olympic Park, the city skyline, the Sydney Opera House, and the Harbour Bridge were absolutely breathtaking. The pilot was professional, knowledgeable, and made the whole experience enjoyable and comfortable.

Everything was well organised, and the flight was smooth from start to finish. Seeing Sydney from the air gives you a completely different perspective and creates memories that will last a lifetime.

I highly recommend this experience to anyone visiting Sydney or looking for something special to do. If you’re considering a helicopter ride, don’t hesitate to book it. It’s definitely worth it and an experience you won’t regret. Thank you, Adrenaline, for an unforgettable adventure! ⭐⭐⭐⭐⭐

June 9, 2026
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Reply from Adrenaline

Hi Ramakant,
Thanks for your review, we are so glad to hear you had such an awesome experience! We look forward to seeing you back with us again soon!

Rated 4 out of 5 stars

Great customer service

Great customer service, had issues with payment on site and had to contact, person I spoke to was fantastic and had my order put straight through

June 4, 2026
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Reply from Adrenaline

Hi Tammy,
Thanks for your feedback! We are so thrilled to hear you had such a great experience with our team!

Rated 5 out of 5 stars

was so easy to book online and the…

was so easy to book online and the $50.00 discount was a bonus most apprecciated.

June 10, 2026
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Reply from Adrenaline

Hi Bridget,
Thanks for your review! We’re thrilled to hear that you found the online booking process easy and that the $50 discount was a great bonus for you.

Rated 3 out of 5 stars

Wrong price

The activity was advertised at the wrong price which was disappointing

June 5, 2026
Adrenaline logo

Reply from Adrenaline

Hi there, we’re really sorry for the disappointment, this was an error on our end that was quickly rectified, and we completely understand how frustrating that would have been. If there’s anything further we can assist with, please feel free to reach out.

Rated 5 out of 5 stars

A lovely time on the water

A lovely time on the water. Food was nice and generous. People were super friendly and genuinely nice and in a great mood. Good knowledge! We had a beautiful day out! Thank you!

June 6, 2026
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Reply from Adrenaline

Hi there, it's great to hear about your positive experience. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Had a great time and didn't wreck the car

Had a great time and got a chance to understand how my car handles (or doesn't) in emergency situations and what to do to avoid the situations in the first place.

May 28, 2026
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Reply from Adrenaline

Hi Cooper, thank you for sharing your feedback, it’s great to hear you had such a valuable experience.

Rated 5 out of 5 stars

Website failed - got charged 5x times

Website failed while I was trying to buy one experience using gift card. It showed failed message to me, however I was charged 5 times still. They are still on pending... hopefully they simply disappear and don't have any headaches trying to get this money back.

UPDATE:

The charges disappeared as quick as Adrenaline's response to my review. That is the reason I always choose them to buy any activities. Great offers and amazing customer support.
appreciate it!!!

June 1, 2026
Adrenaline logo

Reply from Adrenaline

Hi Kyle, we apologise for any inconvenience caused while processing your order. I can see we had two charges for you that failed, these have already been released. If there are any issues please feel free to reach out and we would be happy to help.

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