Telmore Reviews 

Reply from Telmore

5 days ago

Hi Thanga

I’m sorry to read about your experience and that you were left with the feeling that your request was not handled in the way you expected 😔

We always want it to be easy and straightforward to get help when you need it, and your feedback is important to us as it helps us understand where we can improve our customer experience.

I can fortunately see that the requested change has been completed💙

If there is anything else we can help with, or if there is the slightest issue that still needs to be looked into, you are very welcome to send us an email at trustpilot@telmore.dk. Then we will be happy to take a closer look and help you further.

Best Telmore regards

Josefine W.

Reply from Telmore

Jul 2, 2026

Hi Rikke

I can fully understand your disappointment, especially if you specifically changed your subscription to use the Apple Watch eSIM feature, and instead were met with repeated failed attempts, unclear explanations and a feeling of not getting a consistent answer from our support. That’s simply not the experience we want anyone to have 💙

It also sounds like the communication you received along the way has been confusing and inconsistent, which I completely understand would make the situation even more frustrating.

Even though this hasn’t worked out as intended, I’m glad to hear that you’ve found a solution that works for your Apple Watch in the end 🙏

If you ever want us to take a closer look at what went wrong in your case, you’re very welcome to reach out to us at trustpilot@telmore.dk 📩 – we’ll make sure it gets properly reviewed.

Thanks again for your feedback and for giving us the opportunity to improve.

Best regards

Josefine W.

Reply from Telmore

Jun 30, 2026

Hi Nirajan

I'm really sorry if you've been without internet and the ability to make phone calls for the past two days. I completely understand how frustrating that must be, and it's certainly not the experience we want you to have with us 😕📱

I've already sent you a direct email, and I hope you'll reply so we can take a closer look at what's causing the issue and help you get everything working again 🤝✨

Kind regards,

Josefine W.

Reply from Telmore

Updated Jun 30, 2026

Hi Qaisar

I'm really sorry to read about your experience. Having your entire family without phone service after switching to us sounds incredibly frustrating, and I completely understand if this has affected your day 😕

A transfer to Telmore should be as smooth and straightforward as possible, so it's disappointing to hear that this has not been your experience.

We would very much like the opportunity to take a closer look at what has happened and help get things back on track as quickly as possible💙

I've already sent you an email. We'll be happy to investigate the matter further and help you from there📩

Warmest regards,

Josefine W.

Reply from Telmore

Jun 17, 2026

Hi Prakash

I'm really sorry to read about your experience 😕

I completely understand how frustrating it must be to wait for the activation, while being unable to use your SIM card. When you're eager to get started, you should be able to use your service without unnecessary delays 📱⏳

This is certainly not the experience we want you to have as a customer, and I can understand why you're disappointed.

I've already sent you a direct email ✉️💙 so we can take a closer look at your case together and figure out what has happened.

Warmest regards,

Josefine W.

Reply from Telmore

Jun 10, 2026

Hi Анастасия

That sounds like a very frustrating start as a new customer 😔📱

I can completely understand your disappointment if your number has been transferred to Telmore, but you have then had to wait for your SIM card while being left without access to calls, data, and service.

Our wish is, of course, that switching to Telmore should be simple and seamless from start to finish ✨ Therefore, I am sorry to read that this has not been your experience.

I would very much like to help you further if you are still without a working SIM card or continue to experience issues with your connection 🔍💙

You will receive a message from us via Trustpilot shortly 💌 Please feel free to reply to it if you still need assistance, and I will be happy to take a closer look at your case.

Best regards,

Josefine W.

Reply from Telmore

Jun 8, 2026

Hi Dhan

I'm sorry to read that you're experiencing issues with both your network connection and your WiFi 😔📶 I can completely understand how frustrating it is when your internet connection isn't working as expected, especially when it affects your ability to stay connected at home.

I would very much like to take a closer look at what is causing the issue and help find a solution 🔍

I have already sent you a direct email to the email address registered on the internet subscription in question 📩

Best regards,

Josefine W.

Reply from Telmore

May 27, 2026

Hi

I’m really sorry to read about your experience 😔

All of our subscriptions are prepaid. This means that the monthly fee is charged on the 1st of the month for the month in which the service is active.

When you cancel a subscription, you can normally still change or withdraw the cancellation up to 24 hours before the number is fully closed ⏳ This means that the subscription will still be charged as usual if it has remained active for part of the month.

Once your number has been closed, any charges covering days where your subscription was no longer active will automatically be adjusted, and the overpaid amount will of course be refunded 💰

If you have any questions regarding your specific case, you are very welcome to contact us at trustpilot@telmore.dk 📩

Best Telmore regards

Josefine W.