Such friendly staff! We speak some French but they immediately switched to English, which made the transaction much easier. With only three mattresses to test, we thought the selection was limited, bu... See more
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Product good but after almost three months I'm still waiting for news on comfort survey I completed. Despite three escalations I've not had any news! Not impressed
Company replied
I am so pleased with the Tediber service. Ordering online several items was easy. The delivery was amazing and happened the next day! I'm very impressed and highly recommend this brand brand for al... See more
Company replied
Super expérience envoie rapide article hyper confortable ma fille qui dormais que sur ces doudou a adopter l oreiller direct.merci
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Company details
About Tediber
Written by the company
Tediber est une marque française de literie, experte du sommeil, née avec une conviction simple :
le marché de la literie n’a pas besoin d’être compliqué pour bien dormir.
Depuis plus de 10 ans, Tediber simplifie l’achat de literie en proposant des produits de qualité au meilleur prix, pensés pour répondre aux besoins réels des dormeurs, avec un haut niveau d’exigence sur le confort, la qualité et la durabilité.
Des produits pensés pour le confort, sans compromis
Nos matelas et accessoires sont conçus autour d’un confort reconnu pour son équilibre entre accueil et soutien, et plébiscité par la majorité des dormeurs.
Chaque produit est développé à partir de tests consommateurs, d’insights d’usage et d’une expertise literie éprouvée.
- Matelas fabriqués en France
- 1ers matelas réparables pour un confort pensé pour durer
- Surmatelas intégrés, housses lavables
- Qualité des matériaux sans sur-promesse
Une expérience d’achat simple et rassurante
Parce que choisir un matelas est une décision importante, Tediber a construit une expérience sans pression :
- Livraison gratuite et rapide
- Service client basé en France
- Garantie 10 ans, 100 nuits d'essai, retour gratuit
- Paiement en 3x et 4x sans frais
Plus de 400 000 avis Tediber⭐️⭐️⭐️⭐️⭐️
Plus de 400 000 avis clients ont déjà été laissés sur nos produits et notre service.
Ils reflètent notre engagement quotidien : proposer une literie de qualité, une expérience fluide et un service fiable.
Contact info
20 rue Sainte-Croix de la Bretonnerie, 75004, Paris, France
- 0186954710
- hello@tediber.com
- www.tediber.com
LES SOLDES TEDIBER : JUSQU'A -40%
4.3
Excellent
7K reviews
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Terrible customer service!!
I ordered a bed base on 23 June and paid premium delivery for delivery on a specified date of today, 13 July betweedn 7.00 and 12.00. I receive a text at 9.20 this morning saying my delivery was cancelled. No explanation, nothing. I sent eamisl to Tediber customer service - no response. Phoned them and a friendly guy chased it up and proinmised the dlviery people would call me bertween 12.00 and 14.00 to sort the dcelivery for today. As I am going away on Friday and need the bed for family visiting when we get back, I had arranged my whole week accordingly and I do not have time to wait in on the whim of delivery people. No call or message in that time so I called customer service again. That guy promised to call me back to confirm that they would either deliver it today or if he couldn't get them to do that it would have to be tomorrow morning (fat chance I suspect as it's a holiday!). I still await any information at all. I am beyond furious at this shoddy service and no information that helps to resolve anything. I will not order again from here and warn others the same.
13 July 2026
Unprompted review
Reply from Tediber
Thank you for taking the time to share your feedback, and we're truly sorry for the frustration and inconvenience you've experienced.
We completely understand how disappointing it is to have your scheduled delivery cancelled on the day without any explanation, especially after you paid for a premium delivery service and planned your week around it. We also appreciate how upsetting it must have been to receive promises of updates that never came, leaving you without the information you needed.
This is not the level of service we aim to provide, and we sincerely apologise for both the disruption to your plans and the lack of communication throughout the day. Your comments have been shared with the relevant teams so they can investigate what happened and improve both our delivery process and the way we keep customers informed when issues arise.
Thank you again for bringing this to our attention. We understand your disappointment and regret that this experience has affected your confidence in us.
Product good but after almost three…
Product good but after almost three months I'm still waiting for news on comfort survey I completed. Despite three escalations I've not had any news! Not impressed
11 April 2026
Reply from Tediber
Thank you for your feedback and for taking the time to complete the comfort survey. We're sorry to hear about the delay and understand how frustrating it must be, especially after several escalations.
We sincerely apologize for the experience you've had. Your feedback has been shared with the relevant team, and we appreciate your patience while your case is being reviewed. Thank you for bringing this to our attention.
Super expérience envoie rapide article…
Super expérience envoie rapide article hyper confortable ma fille qui dormais que sur ces doudou a adopter l oreiller direct.merci
26 June 2026
Unprompted review
Reply from Tediber
Merci beaucoup !
Very poor delivery and customer support
I ordered a full double bed set for 2000 euro one months ago and I am still waiting...
The first order 6 months ago was already problematic but at least I got it (late).
Their product quality is good that's why I decided to give it another try.
The main problem is that it's very difficult to reach them, they don't reply to mails within 48 hours (during the week) as promised.
20 May 2026
Unprompted review
Reply from Tediber
Thank you for your feedback and for giving us another chance after your previous experience.
We are very sorry to hear that your order has still not been delivered and that our communication has not met your expectations. We understand how frustrating it is to wait for a bed set, especially after experiencing delays with a previous order.
We appreciate your positive comments about the quality of our products, which makes it even more important for us to provide a service that matches that standard. We sincerely apologize for the delays and for not responding to your emails within the timeframe we aim to maintain.
We would like to investigate your order and provide you with an update as quickly as possible. Please contact us directly with your order number, and we will ensure your case receives immediate attention.
Thank you for bringing this to our attention. Your feedback helps us improve both our communication and delivery processes.
The delivery service was extremely easy…
The delivery service was extremely easy and efficient. The mattress arrived on time. The quality of the mattress is exceptional, I’m very happy with this purchase.
12 June 2026
Reply from Tediber
Thank you for the feedback !
Such friendly staff
Such friendly staff! We speak some French but they immediately switched to English, which made the transaction much easier. With only three mattresses to test, we thought the selection was limited, but we found the perfect firmness among the three.
17 May 2026
Unprompted review
Reply from Tediber
Thank you !
The transaction was smooth from…
The transaction was smooth from beginning to end The website was informative and easy to navigate, clear communication post order and the delivery was impressive.
30 April 2026
Unprompted review
Reply from Tediber
Thank you !
Reply from Tediber
Merci à vous !
Super happy with the experience
Super happy with the experience. I have great nights since I purchased their bed. It's like a dream come true, literally. No more back pain, no more soreness, no more insomnia. It's just comfort. The delivery, the montage, the service were all impeccable. I'm so happy with everything. All this is a gift of my sister and I think it's one of the best gifts ever. I also bougt bed sheets, have not tried them yet but they are very beautiful and soft.
9 January 2026
Reply from Tediber
Thank you for your feedback !
Reply from Tediber
Merci beaucoup pour votre retour positif.
I am so pleased with the Tediber… bravo!
I am so pleased with the Tediber service. Ordering online several items was easy. The delivery was amazing and happened the next day! I'm very impressed and highly recommend this brand brand for all new parents looking for a stress free experience ordering a baby crib and mattress!
28 January 2026
Reply from Tediber
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Tediber met your expectations — especially during such an important time as welcoming a new baby. Making the ordering process simple and ensuring fast, reliable delivery (next-day included!) is exactly the kind of stress-free experience we aim to provide for new parents.
Your recommendation truly means a lot to us. We wish you and your family many peaceful nights ahead!
Two Stars because of Quick answer from…
Two Stars because of Quick answer from Customer Service, HOWEVER the delivery Window was not hold by Carrier, and from that Point it was not possible to get reliable and consistent Information fro tediber customer Service, No possibility to call, Chat useless, Carrier was due to call before delivery when approaching the delivery point, which he didn‘t, and I just received an SMS from their mobile device, I was not there, could Not delivery, please reorganise a new delivery appointment… which I Don t want as First one was Not met. I tried to call back as soon as the SMS came in, No answer, Full mailbox, 0 Reaktion / 0 Support from tediber Customer Service. Just inacceptable. I would Not not recomnend to Place orders with them
30 December 2025
Unprompted review
Reply from Tediber
We are truly sorry to read about your experience and fully understand your frustration. When a delivery window is not respected, followed by inconsistent information and the inability to get clear support, it creates a feeling of complete helplessness — and that is not acceptable.
While we appreciate you acknowledging the initial responsiveness of our customer service, this clearly did not continue throughout the delivery process. The lack of coordination with the carrier, the absence of a pre-delivery call, the missed delivery reduced to a single SMS, and the impossibility to reach anyone afterward understandably led to disappointment and anger. Being left without answers or support in such a situation does not reflect the level of service we aim to provide.
Your feedback highlights serious shortcomings in communication and follow-up once an issue occurs, and it is taken very seriously. Thank you for taking the time to describe your experience in detail — even though it was a negative one — as it helps shed light on what must be improved.
Simply the best customer service ever
Simply the best customer service ever!
Super reactive, helpful with the changes I needed to make after the original booking and really nice. I can not be more pleased.
3 December 2025
Reply from Tediber
Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service was able to support you quickly and kindly, especially with the changes you needed after your initial booking.
Your satisfaction means a lot to us, and we’re truly delighted that your experience was so positive.
We look forward to assisting you again anytime!
Super service client!!
2 December 2025
Reply from Tediber
Merci infiniment pour votre retour ⭐⭐⭐⭐⭐
Nous sommes ravis d’apprendre que notre service client a été à la hauteur de vos attentes ! Votre satisfaction est notre priorité, et ce genre de message nous motive énormément.
N’hésitez pas à revenir vers nous si vous avez la moindre question — nous serons toujours heureux de vous aider. 😊
Misleading advertising and poor customer service
The company advertises a free trial period for its products, including free return shipping, on its website. However, it doesn't state that this only applies to deliveries within France. The goods did not meet our expectations, so we wanted to return them. This is only possible after prepayment (79.00 EUR fees!!!). Customer service offered no assistance whatsoever. In Germany, this business practice would clearly be illegal. You have lost a customer as a result, and I regret having shopped there in the past.
6 November 2025
Unprompted review
Reply from Tediber
Thank you for taking the time to share your feedback.
We are truly sorry to read about your disappointment and the misunderstanding regarding our trial period and return conditions.
Our free trial and free return shipping indeed does not apply to Germany, as stated in our sales conditions online. However your comment highlights an important point, and we will ensure that this information is made more visible for our international customers.
Reply from Tediber
Merci beaucoup pour votre avis 5 étoiles 🌟
Ravi·e que vous appréciiez la simplicité et le confort de votre achat !
Au plaisir de vous revoir très bientôt 😊
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