Banner for Cheerz

Cheerz Reviews 

32,289
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order a month ago (on the 9th of May). They shipped and lost my first order, and supposedly reprinted and shipped it again with another long Estimated Delivery Date. The EDD of the second... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Print arrived swiftly and in excellent condition. Am very pleased with the result. Would recommend this company.

Company replied

Rated 5 out of 5 stars

J’ai acheté un box de photo et des magnets en mode photo cabine. Les photos sont de bonnes qualités, avec un jolie fini brillant. Je recommanderais des magnets pour immortaliser mes prochaines vacan... See more

Rated 5 out of 5 stars

Livre offert pour un anniversaire. Album classique couverture rigide, c'est plus solide si on visualise souvent. Facile à constituer avec commentaires si on le désire. Super résultat.

Company details

  1. Photo Printing Service
  2. Digital Printing Service
  3. Photo Lab

About Cheerz

Written by the company

"Imprimeur de sourires" depuis plus de 10 ans, Cheerz sublime vos précieux souvenirs en créations photo d'exception.

Aujourd'hui, ce sont plus de 4 millions de clients en Europe qui ont fait confiance à Cheerz et un taux de satisfaction de 97% !

Notre signature ? Une impression haut de gamme sur des papiers premium certifiés FSC, le tout façonné avec passion dans nos laboratoires. ✨

Nous croyons que chaque photo raconte une histoire unique qui mérite d'être préservée pour les générations futures. Nous vous proposons une large gamme de produits photos à personnaliser : Nous mettons tout notre savoir-faire au service de vos souvenirs les plus chers.

Cheerz, c'est aussi un service client, disponible 7j/7, qui vous accompagne avec expertise et bienveillance tout au long de votre expérience sur le Web ou sur l'App.

Notre engagement ? Une production éco-responsable, une qualité irréprochable et une expérience client exceptionnelle pour donner vie à vos plus belles émotions. 🎨

Notre Happiness Team

Written by the company

Nous sommes à votre écoute !
Nous nous engageons à vous répondre sous 24h maximum. Vous pouvez nous contacter à l'adresse hello@cheerz.com ou via Whatsapp.

Satisfaction client garantie

Nous mettons tout en oeuvre pour que votre expérience Cheerz soit la meilleure

Notre Happiness Team s'engage à vous répondre sous 24h maximum. Vous pouvez la joindre à l'adresse hello@cheerz.com, via Whatsapp ou en remplissant ce formulaire https://support.cheerz.com/hc/fr/requests/new

Contact info

Profitez de 5€ offerts

Dès 20€ sur votre 1ère commande. Téléchargez l'app maintenant !

4.4

Excellent

TrustScore 4.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32,289)

7,608 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love all product

Love all product. well made excellent quality price 🫶🏻

22 June 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories !

Rated 5 out of 5 stars

Easy to order

Easy to order. Print arrived swiftly and in excellent condition. Am very pleased with the result. Would recommend this company.

18 June 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories :)

Rated 2 out of 5 stars

Still waiting to receive my pack which…

Still waiting to receive my pack which was not delivered at the right address as per my request

28 May 2026
Cheerz logo

Reply from Cheerz

Hello Maryse, we are really sorry that you still did not receive your parcel.
On your tracking link, we can see that the package was delivered on June 1st, at the address used to place your order, in Luxembourg.
If you did not receive it, please contact us at hello@cheerz.com so one of our agents can help you.
Kind regards,

Rated 1 out of 5 stars

Nothing was delivered

Nothing was delivered. I live in a house, I was home, and nobody came. It's a private residence; nobody could have received it. Furthermore, I hope you know where my personal photos were delivered, as they are personal and I hope they weren't delivered to just anyone without a signature.

It's a lie that they were delivered to the correct address.

Also, I checked the app at 1:57 PM and it said it was delivered at 2:21 PM (how could it have been delivered at 2:21 PM if it was only 1:57 PM?).

I placed the order and made the payment on May 20th. I've already lost several days at home because the delivery date has changed multiple times.

And now, on top of everything, they delivered my personal photos to another location? I'm at home, and I was staying home waiting for the delivery when I encountered this false information.

I find this disrespectful. I've completely lost confidence in your company.

At this point, almost a month later, I'm without my money, without my photos, and without any information.

I confirm once again that the initial and current addresses are correct, and this is the first time something has not been delivered to it.

28 May 2026
Cheerz logo

Reply from Cheerz

Hello Patricia, I am really sorry that your parcel has not been delivered in time.
I see that you have been in touch with my colleague Iheb on that subject.
If you still have not received the second parcel he sent, please get back in touch with him so he can assist you.
Kind regards,

Rated 5 out of 5 stars

Easy to use

Easy to use. Excellent delivery Highly recommend

11 June 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories !

Rated 1 out of 5 stars

LOST ORDER

I placed an order a month ago (on the 9th of May). They shipped and lost my first order, and supposedly reprinted and shipped it again with another long Estimated Delivery Date. The EDD of the second order has already passed, and no pictures have arrived. I kept our wedding invitations on hold, waiting forever for pictures that never showed up. Super disappointed. Don't trust this company.

9 May 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Hello, I am really sorry that you have not received your order yet.
Could you please contact us at hello@cheerz.com with your order number so we can check what happened, and offer a solution?
Kind regards,

Rated 5 out of 5 stars

Good quality and quick delivery

Good quality and quick delivery. I am very satisfied and I will use Cheerz for any other pictures. Thank you.

20 May 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Thank you for your nice feedback ! Can't wait to print your next memories !

Rated 5 out of 5 stars

Alway perfect

Alway perfect

6 May 2026
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories !

Rated 5 out of 5 stars

Easy to make posters

Easy to make posters, very good quality of the print

28 April 2026
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories !

Rated 5 out of 5 stars

Amazing

It's was perfect, exactly as in the preview.

28 April 2026
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories !

Rated 1 out of 5 stars

Never got my photo album even though they confirmed it

I paid for the photo album, got the confirmation that it was ordered and never got it.

16 April 2026
Cheerz logo

Reply from Cheerz

Hello Juju, I am sorry that you didn't receive your parcel yet.
According to your tracking link it was delivered on April 22nd (the package was left with the receptionist who signed for it).
Please check with them, and if you have any issues, you can contact us at hello@cheerz.com
Kind regards,

Rated 5 out of 5 stars

High quality small prints!

High quality small prints!
I loved the "polaroids" I've made with Cheerz! Super cute and great to give away to friends and family!

26 April 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories ;)

Rated 5 out of 5 stars

Good quality, personalitation, fast delivery

Lovely way to choose picture by picture the frame, the color, what to write down... I really liked that!
Quality is very good, shipping pretty fast. It was my first order and probably won't be last one too.
Thank you!

24 April 2026
Unprompted review
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories ;)

Rated 5 out of 5 stars

The customer services is perfect

The customer services is just excellence. I’ve never been more satisfied with any other customer services so thank you for your a good job. I will definitely come back to buy your more because the quality was really good. I didn’t lost any like quality of my pictures. Thanks a lot again.

2 April 2026
Cheerz logo

Reply from Cheerz

Thank you for your feedback ! Can't wait to print your next memories ;)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look