Bol Reviews 

The worst…. Completely wrong article delivered. Refuse to return money

I had two orders from Bol; they both got stuck with PostNL, and every time I called to ask for a refund, they answered me with 'Call tomorrow; you need to wait'. Products may be good, but deliveries are awfully frustrating.

I will never order anything on Bol ever again. Bol Partner Assortment Star refuses to refund me though I returned the product in the exact (non-functioning condition) it was sent to me in. Seller wants to charge me because the product “must be repaired”. Making up lies. How am I supposed to return something in better condition than it was sent to me in? Waste of time and money. Order on Amazon instead, much better customer service, they never ever put me in such a situation.

Mostly had good experience with them, but the true colors appear when you have issues, not when everything is going silky smooth. My package got stuck with PostNL (another awful company) and there is no movement on their end, I want my money back, but on BOL.com there is no real customer service - they introduced - AI AGENT OF COURSE, which doesn't understand what you want and can't help you with anything.
So by buying with BOL.com you risk on loosing your money because they're cheap on hiring a real person to do customer service.

EDIT 17.07 - No the package is not ready to be picked up, I have visited the shop today and they have not received it yet. Also on the app itself it clearly shows that the "tick" by the Post-NL punt is not there, so the package is lost!

One star it’s already too much for scammers. I ordered something, they don’t deliver it. I hope I can take my money back. Not serious at all. If it was the other way around I will get sued from them. Hippocrates ! Nobody protects customers from their frauds.

I ordered a fan on tuesday in advance of the weekend heat wave. It was supposed to arrive wednesday. Bol says it delivered it. Post nl says they don't have it. Everybody is telling me to just wait until after the weekend, maybe it arrives. Why offer next day delivery if it still takes a week? I needed it this weekend. Every time i think to switch back to bol from amazon, this happens. Amazon is much more receptive to customer complaints. Not ordering from Bol again.

As a side note, for 24 h i have been trying to talk to a live person. The stupid ai chat box kept giving me errors, saying to come back later, whether i typed in dutch or english. The only way i could get it to talk to me was by calling it stupid. Then it would answer me. Stupid system :)

Gave Bol.com a try after a friend recommended them, mostly glad I did. The product matched the description, which is not always a given these days. Would have liked a few more updates while the order was in transit. Pretty happy with the whole thing.

Ordered a laptop 💻 from them (no third party seller), their system says it was shipped but DHL has no idea what they are talking about tried to speak with customer service. They also have no solution. My boss is angry with me because I stayed home to wait for the non-existing delivery. Give me my laptop.

Do not buy any electronic from Bol.com
If you face an issue you must to deal with their very bad techinical support.
I bought a chromebook and the charger started to overheat so I requested a new one.
They ask for 3 weeks to evaluate and check if they are going to send me a new charger.
Do not buy any electronics with Bol.com

My order was confirmed, the device was available according to the website. Delivery was confirmed between 30/06 and 06/07. On 06/07 I received the information the device was packed and ready to deliver the same day. On 08/07 I was informed that my order was cancelled. Lying and cheating...that seems the be the only Bol.com certitude.

The communication is always thorough, accurate, and timely. If I would ask for anything from Bol it would be to have an English translation for their site. My Dutch is terrible and when I use a translator I always have to wonder how accurate it is. Other than that I love this site and prefer it over Amazon. I feel it has a higher level of integrity.

I order everything via bol.com for the last 2 years. Everything always arrives fast, had no issues with returns.

Had a fairly smooth experience with Bol.com this time around. Everything arrived well packaged and in good condition. Unfortunately one item arrived damaged and the replacement took a while. Okay overall, just a few things to iron out.

They don't keep their promises regarding delivery times. They don't even bother to reply to messages.

Excellent online shopping experience. Orders are delivered incredibly fast, and the 30-day return policy is simple and hassle-free with no unnecessary questions. Reliable service, competitive prices, and a smooth shopping experience every time. Highly recommended!

Ordered a lawnmower on sunday, should have been here on monday but no sign of it.

Been stugling with their moronic chatbot and anti-customer service since tuesday only to be told to check back tomorrow again and again. So far haven't been able to get my money back

During the heatwave, Bol was one of the few places without out of stock fans. I promptly buy and pay for them expecting to receive next day as mentioned on the website, but of course this was a lie to fool people and make them buy something they dont have it. They're obviously doing this on bad feith. Also, trying to reach them by chat does not work, every time "its busier than expected" and the contact is dropped. I want the full refund of my C0007MD9LH order.

bol.com does nothing to help their customers. they get botted for pokemon cards multiple times and they do nothing. These botters resell stuff for high prices. While normal people cant buy pokemon cards. Bol doesnt care about it.

Respond to comment:
This happened multiple times the last year, and their has been 0 improvements. I can litterly see you getting botted over more than a year. stop lying, start take action via invitation systems

You need to get bot controls in place. You can't get anything especially with wanted items. Links are given to scalpers before anyone or if you do get a notification it's sold out in less then a few seconds. Not normal. Then it's sold directly back on bol ten times the price. Scum!!

Bought 2 vouchers of 50e each for birthdays. Bol.com indicated when ordering they would get delivered 1 day before I needed them. After ordering and paying I got the message they would deliver 3 days late. Took my bike to buy 2 vouchers at the local AH and wanted to send the 2 vouchers back that were delivered (too) late. Response from Bol.com - we can not take them back - policy. (Not even sure if this is legally allowed)
This company is so not customer friendly. I solve their problem and get to pay double.
Don't buy here.