Spirio Reviews 

Wonder customer service thank you

I was very disappointed by my experience with Spirio’s subscription renewal and lack and transparency and communication.

I appreciate that the subscription renews automatically after the 14-day trial and that this is set out in the terms. My concern is that I received no reminder before the renewal and no notification of how much I was about to be charged. After two weeks, I was suddenly charged around £50, which is a significant amount for a wellbeing app. Had I received a simple reminder with the renewal date and the subscription price, I would have cancelled in time.

When I contacted customer support, they repeatedly referred me to the refund policy and stated that a refund could not be issued. While I understand that policies exist, I found the response extremely rigid and showed no attempt to understand the situation or offer any flexibility.

What makes this more frustrating is that, after reading other Trustpilot reviews, I found several customers describing accidental renewals where Spirio did issue refunds or made exceptions. This suggests that some discretion is possible, but it was not applied in my case.

Perhaps the biggest disappointment is that Spirio is a company built around wellbeing, mindfulness and personal growth. I expected those values to be reflected in the way customers are treated. Instead, I encountered a very inflexible approach, with no empathy or willingness to consider that people sometimes make genuine mistakes. The customer experience simply didn’t reflect the values the app promotes.

I would encourage anyone signing up to set their own reminder to cancel the trial if they don’t wish to continue, as you may not receive a notification before the renewal or a reminder of the amount that will be charged

Patience. Listening. Acting accordingly. Solution oriented.

I'm very appreciative of your team and resolving my issue of having a subscription that I was unaware of... It is very unusual to receive such a wonderful response and very timely. When the time comes for me to pursue the content in your app, I can assure you that I will do that. Please know that I'm very appreciative of your response, and look forward to an opportunity to learn and grow when the time is right! Jim

The outcome of my query far exceeded any expectations I had in a positive way

I have completed lessons 1 and 2 (Tai Chi) and am enjoying this new experience. Credit to the lady who did all the physical demonstrations, which I followed, and I hope to be as centred as she is in the near future! I am looking forward to the remaining lessons. If you have any questions, the Spiriohub.com customer service team will reply quickly with an easy-to-follow solution to your question(s)!

I like the slow pace, the clear direction, the clarity of the instruction, and the calm voice! thanks you

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Great customer service; speedy response, respectful and polite communication, thoughtful consideration for customer request.

I was very impressed with the prompt response to my query!
I also found that my questions were answered clearly and the emails were polite and friendly.

I signed up for something that I never even began during a difficult period some time back and forgot that I even enrolled in the program. Then, when I received a notice from my credit card company of a charge, I wrote Spirio telling them that I didn't think the charge was appropriate. After sending that, I went through my email and found that I had signed up but, again, never participated. The Spririo Team replied within a few hours and refunded my money. I was so very impressed with the thoroughness as well as the promptness of their assistance and wrote to tell them so and to let them know that I would be back in the future. I think that a lot of people have had a similar situation and seen different outcomes. Thank you again Spirio Team.

Easy to use. Has lots of different helpful categories. Would recommend to try.

Ive been looking for a platform like this for a while it combines many of my interests at beginner level teaches at your own pace and its affordable .

Great app with great content. Quick, responsive customer service as well.

Quick to process cancelation and refund with no questions asked.

Cancellation and refund was actioned promptly. Excellent customer service.

It took a few emails to request a refund as it isn’t your policy to do that but after I explain my current circumstances the team was empathetic to my situation. I appreciated that.

I received first class service from the Spirio Team which is a rarity these days, they couldn't have been more helpful and polite I just wish all companies were as marvellous to deal with. A big thank you Team Spirio.