Planet of the Vapes Reviews 

24,137
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top-notch product quality and wide selection, finding devices effective, easy to use, and well-crafted, with many appreciating the useful accessories. People frequently highlight the excellent customer service, noting quick responses, helpful staff, and a proactive approach to resolving issues. Reviewers also commend the fast shipping and prompt order processing, ensuring products arrive quickly and in good condition. However, some people mentioned experiencing significant delivery delays, with orders taking much longer than expected, particularly for certain regions or international shipments. A few other people also felt that customer service was unhelpful or unresponsive when addressing these shipping problems, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising items like the POTV Lobo... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products and their... See more

Customer service

Users describe positive interactions with customer service, highlighting their speed, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising fast and free shipping, which... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think Planet of the vapes has the best website of all. The lightly used/ open box section is my favorite because it's not such a gamble trying an unfamiliar product, and lately it's been stocked ni... See more

Rated 5 out of 5 stars

best customer service (ever?) and truly high quality products at great prices. I’ve bought three Storz and Bickel vapes, (bought some for friends) several bubblers, a variety of fun accessories for my... See more

Rated 5 out of 5 stars

The age verification wouldn't go through on my phone, but the staff were in contact with me, so I didn't feel like I was being coned online. Once the age verification went through, I got my order in l... See more

Rated 5 out of 5 stars

Reliable info on the website, no surprises when my orders arrived. Absolute topnotch products... a little pricey, maybe, but well worth every penny. Great customer service, prompt order processing, an... See more


Company details

  1. Vaporizer Store
  2. Tobacco Shop

Information provided by various external sources

Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(24,137)

4,595 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the second time I bought

This is the second time I bought the lobo. The product works great I also bought the one. It's good for the size I like it. Delivery was good this time. Got here when I expected. Customer service is also good. So 5 stars and thumbs 👍.

27 June 2026
Rated 5 out of 5 stars

Perfect all around

I’ve been using it for about a month and I have nothing to complain about. The vape feels premium and compact, the packaging arrived intact and looked really professional, it heats up so fast and the dosing capsule is very practical. I switched from smoking to this vape and would never go back, it uses way less weed than I would need otherwise and it feels a lot less harsh when breathing in the vapor. Would 100% recommend.

25 June 2026
Rated 5 out of 5 stars

Excellent from start to finish

From the quick checkout and shipping process to the amazing product I got, hands down an amazing experience. The Arizer Solo 3 is incredible, I'll absolutely be buying from this site again!

26 June 2026
Rated 5 out of 5 stars

They have what you need.

I knew what I wanted, but I didn't know what I needed. PotV helped me decide on the product I could use and would have some longevity. I'm pleased with the product and service.

26 June 2026
Rated 5 out of 5 stars

Great communication fast shipping but…

Great communication fast shipping but most importantly excellent product! Everything works as advertised. There is lots of information to help with quick start usage and maintenance. Very happy with the purchase would strongly recommend.

26 June 2026
Rated 5 out of 5 stars

I bought a lobo and the glass globe…

I bought a lobo and the glass globe mouthpiece and WOW. Definitely produces clouds at 350 and up and if you crank it up to 400 it will knock you down. Awesome device. I can't go back to papers or bowls they taste like ashtrays this is a huge bang for your buck

26 June 2026
Rated 5 out of 5 stars

Amazing

Amazing! Customer service is amazing. They got back to me right away. I can't believe this company. Highly highly recommend! Honestly, I doubt they could be beat, between the prices and the customer service.I doubt you can beat them.

26 June 2026
Rated 2 out of 5 stars

Person just emailed me the usps link I…

Person just emailed me the usps link I already have. Still not sure whether it’s getting here tomorrow or Monday, or…whenever. 🤷‍♂️ (Was originally given an estimate of Yesterday - Thursday).
Free shipping 👍
Fast shipping - not so much. 👎

16 July 2026
Unprompted review
Planet of the Vapes logo

Reply from Planet of the Vapes

Hi Mark,

I'm sorry, being sent a tracking link you already had when you were looking for a real answer on your delivery is frustrating, especially when the estimated date has already passed. My name is Miguel, and I'm part of the POTV team. You deserved a better response than that, and we own it. I've requested your contact info through Trustpilot so I can look into this personally and get you an actual update on where your package stands, Mark.

Miguel

Rated 5 out of 5 stars

LOBO Order

I recently ordered from Planet of the Vapes for the first time. I bought my eldest son a gift and the process went smoothly. Planet of the Vapes kept me updated about the status of my order and my order came with a small gift and a $15 gift card. I would definitely recommend thos site to anyone interested in vapes. My son is VERY happy with his LOBO.

26 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look