Oolactive Reviews 

Terrible service.

I ordered my e scooter on the 26th of February, and due to Oolactive's incompetency, they shipped it with the wrong freighting. That means the packet was legally overweight, and sent back to Poland where they ship from, because they're cheap.

Support is very unclear in communications AND unresponsive. I'm sure the package will arrive eventually, but even so, this is my first and last order with Oolactive ever.

I highly recommend you do not trust these people for your critical need shipments.

Update: Refund was issued, but the company also requested a specific star rating in exchange for resolution, which I do not consider appropriate. Shows you they prefer score recovery over fixing the process that caused this issue.

They were responsive, professional, and very helpful throughout the troubleshooting process. Thanks to their guidance, the issue was resolved successfully. Highly appreciated — great customer service!

I cannot recommend OOLACTIVE highly enough. About a year ago, when my e-bike started having issues under warranty, I initially thought it was the battery and reached out for a quick replacement. Because of my mobility challenges, they were ready to send a replacement immediately without requiring me to send the old one.

Before they shipped it, I contacted them again and explained that I didn’t think it was the battery after all. I shared photos and asked for advice on fixing the bike. They not only provided helpful guidance, but also sent complimentary connector pieces. With their support, a friend was able to fix my bike, restoring its functionality.

I am incredibly grateful for their kindness, support, and willingness to go above and beyond. By contrast, the company where I originally bought the bike was unhelpful and dismissive when I had issues with the original battery. In hindsight, I probably wouldn’t have needed to even consider a replacement battery if they had offered the same level of care.

Thanks to OOLACTIVE, I have my mobility and independence back. Their service truly made a life-changing difference, and I cannot thank them enough.

im really happy since i got a refund on a item i bought!

It’s was really fast 8 days (I’m from Italy Sicily Gardini Naxos) everything came perfect size not broken nothing and everything works.

I ordered the product in april 1st, And after the first day i reached out to customer support to ask how long the delivery takes, They said 1-2 days processing time and 3-10 days shipping. 4 DAYS HAVE GONE BY AND NO UPDATES, NO NEW ORDER STATUS NOTHING, I REACHED OUT TO THEM ONLY FOR THEM TO REPLY 5 HOURS LATER ASKING IF I HAVE A HOUSE NUMBER. MY HOUSE DOESNT HAVE A HOUSE NUMBER, I WROTE NOTHING ON THE HOUSE NUMBER PAGE, AND THEY DEEMED IT INCOMPLETE. I REACHED OUT TO THEM YESTERDAY AND AM YET TO HEAR A RESPONSE. So they finally Shipped the product, and im recieving it today, 10 days. 10 days!! I am in the eu, and the warehouse isnt even that far from me.

This is the second ebike I have purchased from oolactive. I was very impressed with the 1st randride bike and the communication and help from oolactive so I brought another the same.
My wife and I are enjoying having these bikes especially as we live in the hills of northern Portugal.
The bike is very good quality and very well made and handles more like a motorbike than a bicycle.
Thanks again. Highly recommend oolactive.

Very good product. Excellent service. I recommend.

Super team. Everything was fine for me. Fast delivery, perfect product. Greetings from Hungary

Smooth and easy. 🥰🥰🥰🥰

Ordered a spare battery for my eleglide electric bike as no where else had any stock,arrived really quickly but box was damaged(by courier) battery was not damaged but key was missing,I contacted oollactive and they requested photos,within a couple of hours they contacted me saying a replacement key was on its way,brilliant customer service and support would definitely recommend

I bought an electric bike it arrived quickly and the packaging was great. I had several follow up questions regarding the purchase all were answered quickly, very politely and they worked hard to resolve the issues.

This is a very good store. Large variety of products, fast delivery. Everything as it should be! I recommend it to everyone - the bottle is great!

The order processed correctly, the order process very fast (I paid by credit card). As for the product itself, no complaints whatsoever - I love the colour of the bottle I bought. I recommend :)

I do not know if this company is legit. I bought a few items from their website for my kids, none of them fit even though I bought the correct sizes. There is no phone number so I emailed them to return since they have a return policy, but never heard back. I am now disputing with my credit card company. The company itself doesn't seem legit, else why is there no phone number to contact and why has nobody responded to me? It is certainly not US-based.

Edited to add: They responded finally after over a month and offered $26 back out of the $187 that I had spent. They said it will take too long and shipping is too expensive so I should just give it away to friends and understand them. WTH?? I mean, this is absolutely ridiculous. Do not buy from them. I disputed with my credit card company and got a refund. I would stay away, they are a fraud even though their website says 30-days money-back guarantee.

Good service, fast shipping, very quick to reply to emails. We will continue to order products from your company

Although the product took such a long time to get to me I am giving the shop a 5 stars because of their customer service. I was originally sent the wrong size item and they responded back in a timely manner and corrected the mistake by sending me the right size and also allowing me to keep the original wrong size that was sent by mistake.

What I love the most was, when I said that the jerseys didn’t fit, you told me there was no problem. Just order them again and just paid shipping 😍🙏🏽 and the ones that I order first, I gave it away as a present.

I order 2 jerseys over a month ago and even paid the expedited fee. I have sent several emails and have yet to hear from this company.

Love the kit! Very comfortable and cute!