BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
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Review summary
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This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
Company replied
Great service and prompt deliveries. Knowing that the items ordered are delivered to FNQ within days is very refreshing. We can be confident when giving our customers a start time where as other store... See more
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Amazing Servivce, Great Price Came as described, opted for 2-8 day shipping, but half the order arrived next day, the rest 2 days later. Truely Amazing Service, couldn't recommend BitSmart more
Company replied
Company details
- #2 of 6 best companies in Computer Store
- #1 of 8 best companies in Cell Phone Store
- #1 of 6 best companies in Computer and Accessories Store
- #1 of 3 best companies in Computer Software Store
- #3 of 4 best companies in Hi-fi shop
- #1 of 2 best companies in Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've ordered multiple UniFi items…
I've ordered multiple UniFi items recently, and the pricing has been great, fast delivery, easy to use website and all comes with 2 years of warranty.
9 July 2026
BITSmart had my product at a good price.
I found my product at a good price at BITSmart via a google search. My order was processed and dispatched promptly. The actual delivery was also surprisingly fast to regional QLD.
I was impressed with BITSmart's service as a first time customer and will make future purchases from them.
8 July 2026
Turn key purchase ..
8 July 2026
Highly recommend
Great product range on a good web site. Great prices (sale on) and super quick delivery.
3 July 2026
Continues to be be best price for…
Continues to be be best price for Ubiquiti in Australia
2 July 2026
Great experience as last time
Great experience as last time. Overnight shipping and best price I could find online. Highly recommend
3 July 2026
East abd Painless
The website was easy to use and clearly detailed.
Delivery was quick and well-packed.
29 June 2026
Excellent service will buy again soon.
30 June 2026
This site is a gem!
This site is a gem! Fantastic range, great prices, and excellent service. It was easy to find exactly what I needed, including niche products that have only just been released in Australia. I'll definitely be back. Highly recommended!
29 June 2026
Delivered on time and as advertised
After being led astray by another online vendor with stock availability, it was refreshing that BITSmart had stock as advertised and delivered on time. Thank you.
29 June 2026
I have had several purchases recently…
I have had several purchases recently and all have come quickly.
30 June 2026
Great service
Great service. Great website. Only feedback would be suggesting the rack mounting kit for the switch i bought would have been good.
29 June 2026
Reply from BITSmart
Dear CJ,
Thank you for your feedback.
The USW-Pro-Max-16-PoE (https://bits-mart.com/products/ubiquiti-pro-max-16-poe-unifi-switching) is not a full-width switch like the 24-port models.
The compatible rack mount kit is the UACC-Pro-Max-16-RM (https://bits-mart.com/products/ubiquiti-uacc-pro-max-16-rack-mount-unifi), which is sold separately as mentioned in the product description.
If you require the rack mount kit, please reach out to our customer support team and they will be more than happy to assist you.
Thank you for your support. We look forward to serving you again soon.
Regards,
Clarence.
I'm likely my interactions and service…
I'm likely my interactions and service from
BITSmart. Thank you
22 June 2026
Very happy with BITSmart.
Very happy with BITSmart.
Fast delivery and great range of Unifi products
Thanks BITSmart.
I’ll shop here again, very happy.
23 June 2026
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