Support
Answers to the most common questions, and how to reach us when they are not enough.
Getting started
- Windows — download the installer, run it and sign in with your Atomic VPN account. See the Windows page for details.
- Mac — download the app, drag it to Applications and sign in. See the Mac page for details.
- iOS and Android — the apps are coming to the App Store and Google Play. Join the waitlist on the home page to be notified.
Account and billing
- Manage your subscription — sign in at auth.atomicvpn.io to change your plan, see invoices, sign out devices or delete your account.
- Cancelling — one click on your account page. Your plan runs to the end of the paid term and does not renew. Subscriptions bought in the App Store or Google Play are cancelled in that store.
- Refunds — consumers in the EEA and the UK can withdraw within 14 days of a purchase made on our website. See section 7 of the Terms of Use.
- Deleting your account — in the app, on your account page, or by email. The Privacy Policy explains what deletion removes.
Connection problems
- Cannot connect — switch the protocol in Settings. WireGuard is the fastest; OpenVPN over TCP 443 works on restrictive networks where UDP is blocked.
- Slow speeds — pick a server closer to you or let the app choose the fastest hop. Split tunneling lets you route only what needs protecting.
- Device limit reached — every plan covers 5 devices at once. Sign out an old device from your account page to free a slot.
Contact us
Email support@atomicvpn.io from the address on your account and we will answer as quickly as we can. Privacy requests go to the same address; see the Privacy Policy for your rights.
AtomicMail Systems OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Harju tn 3, Estonia.