Blog
Explore expert tips, hands-on guides and insightful perspectives designed to help you stay at the forefront of innovation, cloud technologies, and digital transformation.
When it comes to ServiceNow, Salesforce, Google, AWS, and Microsoft, if you’ve got questions – the experts at Ateko have got answers.
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The Architecture of Predictability: Balancing GenAI and Process in ServiceNow
The GenAI Business Case Problem in ServiceNow Despite the ongoing push for AI adoption, many organizations in 2026 still struggle to define clear outcomes. Strategies are often anchored to broad promises of “productivity” but often lack clarity and a practical execution path to achieve these. The reality is that without an intimate understanding of the business domain that we aim to transform, it is extremely…
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Ateko Featured in Gartner Market Guide for ServiceNow Services
Ateko Featured in Gartner Market Guide for ServiceNow Services For the fourth consecutive year, we are proud to announce that Ateko has been recognized in the 2026 Gartner Market Guide for ServiceNow Consulting, Implementation and Managed Services. This inclusion reaffirms our position as a leading Global System Integrator (GSI) partner in the ServiceNow ecosystem. Gartner estimates that over 90% of organizations rely on external providers for ServiceNow solution decisions,…
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Moving to Agentforce Revenue Cloud Advanced: Why Re-implementation with Optimization Beats Lift-and-Shift
Thousands of enterprises still run SteelBrick CPQ (Configure, Price, Quote) or Salesforce Industries (formerly Vlocity) managed packages. As these platforms reach end-of-sale, Salesforce has moved many of the advanced capabilities from these applications (particularly Vlocity) onto “Core” in the form of Agentforce Revenue Management (formerly, and for the purposes of this document, called Revenue Cloud…
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Not every company pays you to get ready. Ateko did.
Inside the path that turned “new to Salesforce” into “ready for clients.” I joined Ateko with a background in development, cyber security, and data. I had worked with other CRMs before, but I was new to Salesforce. I knew how to build systems and work with data. I did not yet know about Data Cloud…
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For decades, IT held the keys – GenAI changed the locks.
For a long time, IT departments were gatekeepers and some of them seemed to really enjoy the role, that power. They knew how to code. They held the keys to anything that got built. That gave them control over the timelines, the budgets, the requirements, and the results, with very little anyone could do about…
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Your Contact Center Moved to the Cloud. The Hard Part Comes Next.
The enterprise contact center migration story has a clean ending. After years of replacing on-premises hardware with cloud platforms from Genesys, Amazon Connect, and others, most large organizations have checked that box. The infrastructure scales. The telephony costs are predictable. That work mattered. But there is a second story, and it does not have the…
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AI did not fail you. You skipped the work.
I wrote recently about executives who claim big gains from AI they cannot name. Now let’s talk about another person in the same room. The one who tried AI once, got a weak answer, and now tells everyone the whole thing is oversold. It makes things up. It is not that good. Case closed. It…
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Your team is getting big gains from AI. Name one.
A few months ago I was chatting in a small circle at an industry event with other leaders and a senior executive described how well his team was using AI. Big gains, he said. Real results. Out of curiosity and potential for us all to learn more – someone asked him to name one. One thing…
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New Salesforce Flow Logs: Proactive Flow Monitoring Moves to General Availability
In the Spring ’26 Release, Salesforce officially moved the Flow Execution Logs feature to General Availability (GA). That sounds like a good thing, but what does it actually mean for you and your Flows? In this article we’re going to dig through the buzzword mumbo-jumbo and discuss what the update is and how Flow Logs…
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Building a Service-Aware CMDB with CAE
For many organizations, maintaining a healthy ServiceNow CMDB is an ongoing struggle. A traditional CMDB can give you a solid inventory of servers and databases, but it does not answer the question that matters most: How does this infrastructure support the business? In our recent masterclass, Maxime Carrier, ITOM Practice Lead at Ateko, and Denise Morrison, ITOM Manager at CAE –…