AnveVoice - AI Voice Assistants for Your Website

AnveVoice

1. Introduction

Welcome to AnveVoice ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Anve voice AI platform and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and authentication credentials through our authentication provider (Clerk).

2.2 Voice Data

Our service processes voice interactions between your website visitors and your Anve instances. Voice data may be temporarily processed for transcription and response generation but is not permanently stored unless you enable session recordings.

2.3 Usage Data

We collect analytics data including session counts, voice minutes used, tool calls, and general usage patterns to provide you with insights and ensure service quality.

2.4 Payment Information

Payment processing is handled by Razorpay. We do not store your complete payment card details on our servers.

3. How We Use Your Information

To provide, maintain, and improve our Anve voice AI services
To process your transactions and manage your subscription
To send you service-related communications and updates
To provide customer support and respond to inquiries
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues or fraud
To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in providing our services (e.g., Supabase for database, Clerk for authentication, Razorpay for payments, Google/OpenAI for AI processing)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure database storage with row-level security policies, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Voice session data is retained according to your plan settings. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

Access and receive a copy of your personal data
Rectify inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how you use our service. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]