Refund Application

How to Request a Refund at Lip Sync AI

Last updated: October 8, 2026

1. Check You Qualify

You may qualify for a refund if all of these apply, subject to the exclusions in the Refund Policy:

• It is within 7 days of the purchase.
• You have used less than 5% of the credits from that purchase.
• You are asking from the account that made the purchase.

Automatic renewals are not refundable once the new billing period has started. The full rules, including how the amount is calculated, are in our Refund Policy.

2. Have This Information Ready

• Account email: the email of the Google account you sign in with.
• Order or transaction ID: you can find it in the receipt email from Stripe, or in Settings → Payments on Lip Sync AI.
• Purchase date and amount.
• Reason for the refund: a short explanation, plus screenshots if they help.

3. Send Us an Email

Email [email protected] with the subject Refund Request - [your order or transaction ID]. You can copy this template:

Subject: Refund Request - [Order or transaction ID]

Account email: [[email protected]]
Order or transaction ID: [ID]
Purchase date: [YYYY-MM-DD]
Amount paid: [amount and currency]
Reason: [short explanation]

4. What Happens Next

1. We check the purchase, the credits used and the account status against the Refund Policy.
2. We reply by email with our decision. If we need more information, we will ask.
3. If the refund is approved, it is sent back to your original payment method by Stripe. How long it takes to arrive depends on your bank or card issuer.
4. When the refund is completed, the remaining credits from that purchase are removed from your account.

Common Questions

Can I get a refund if I have used some credits? Possibly. If you have used less than 5% of the credits from that purchase and no exclusion in the Refund Policy applies, you receive the unused share minus a 5% processing fee.

How do I get a refund for a subscription? The first payment of a monthly or annual plan follows the same rules. To stop future charges, cancel in Settings → Billing before the renewal date; renewals are not refundable once the new period has started.

A generation failed. Do I need to ask for a refund? No. Credits for failed generations are returned to your balance automatically.

What if my request is declined? Reply to our email with any extra information and we will look at it again.

Please contact us before disputing a charge with your bank. A chargeback removes the remaining credits from that purchase and pauses new purchases until the dispute is resolved.

Questions: [email protected] · Refund Policy · Terms of Service