FAQs

Question 1

What makes ARCA Health different from other home health agencies?

Accepted Answer

ARCA Health offers a truly integrated care model — combining Medicare-certified VNA home health services with an Adult Day Health Center under one organization. This means your care team can coordinate seamlessly across settings, reducing gaps in care and improving outcomes for patients and families.

Question 2

Is ARCA Health VNA Medicare and Medicaid certified?

Accepted Answer

Yes. ARCA Health VNA is a Medicare-certified home health agency. Medicare covers home health services when a physician certifies that the patient is homebound and requires skilled care. We also work with Medicaid and most private insurance plans. Our intake team will verify your coverage before services begin.

Question 3

What geographic areas do you serve?

Accepted Answer

We provide home health services throughout Massachusetts. Our Adult Day Health Center is located in Worcester, MA and serves patients from Worcester and the surrounding communities. Contact us to confirm coverage in your specific area.

Question 4

How do I refer a patient to ARCA Health?

Accepted Answer

Referrals can be submitted online through our secure, HIPAA-compliant referral form at arcahealth.org/referrals, or by calling our intake team directly at (508) 719-8880. We respond to all referrals within one business day. For urgent cases, please call us directly.

Question 5

What home health services does ARCA Health provide?

Accepted Answer

Our VNA services include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, home health aide services, and personal care. All services are provided in the patient's home by licensed, credentialed clinicians under a physician-approved plan of care.

Question 6

What is the Adult Day Health Center and who is it for?

Accepted Answer

The ARCA Health Adult Day Health Center (ADHC) is a structured daytime program for adults who need health monitoring, therapy, and social engagement but live at home. It operates Monday through Saturday, 7AM–3PM, and is ideal for seniors and adults with chronic conditions, disabilities, or cognitive impairments. It also provides valuable respite for family caregivers.

Question 7

Are ARCA Health clinicians licensed and credentialed?

Accepted Answer

Yes. All ARCA Health clinical staff — including nurses, therapists, social workers, and home health aides — are fully licensed, credentialed, and subject to rigorous background screening. Our team is trained to deliver compassionate, evidence-based care that meets Medicare and state regulatory standards.

Question 8

Is care available on evenings, weekends, and holidays?

Accepted Answer

Yes. ARCA Health provides 24/7 access to care, including evenings, weekends, and holidays. A clinical team member is always available by phone for urgent needs outside of regular business hours.

Question 9

How long does it take to start services after a referral is submitted?

Accepted Answer

Our intake team follows up on all referrals within one business day. Once eligibility and insurance are confirmed and a physician order is in place, we work to initiate services as quickly as possible — often within 24 to 48 hours of authorization.

Question 10

How do I get more information or speak with someone on the team?

Accepted Answer

You can reach our team by phone at (508) 719-8880, by email at info@arcahealth.org, or by submitting a message through our Contact Us page. We are available Monday through Friday, 8AM–5PM, and are happy to answer any questions about our services, eligibility, or the referral process.

Frequently Asked Questions