Top Performing Business VoIP Dialers

VoIP (Voice over Internet Protocol) enables people to communicate with each other over the internet instead of using complex wire systems in traditional phones. Business VoIP software and, in this case, VoIP dialer comes loaded with features such as call forwarding/waiting, caller ID, inbound recording, and more. Today business VoIP dialers are available in many formats, such as:

• VoIP web dialer
• VoIP dialer for iPhone
• VoIP dialer for android
• VoIP dialer for PC

VoIP dialer providers help call centers handle large volumes of incoming and outgoing calls. Whether a VoIP mobile dialer or a VoIP web dialer, both have been game changers for the call center industry.

Understanding VoIP dialer better

Before VoIP dialers came on the scene, operating an in-house call center was an expensive affair, leading businesses to outsource their services while still paying steep maintenance costs. But VoIP dialers changed it all. VoIP dialers automated the calling processes and enabled agents to connect to thousands of potential clients in seconds. Predictive dialers revolutionized the call center industry operations by automating mass outgoing calls.

How have predictive dialers changed the game?

A predictive dialer dials from a list of pre-fed phone numbers automatically and connects only relevant calls to the agents. Wondering how? Once the call is dialed, the dialer identifies busy signals, answering machines, and out-of-service numbers and removes them from the queue. Similarly, a predictive dialer recognizes when an actual person answers the call and then transfers the call to a calling agent. This way, call center agents can make a massive number of outbound calls without wasting time on unsuccessful calls.

Features of Predictive VoIP dialers:

• Automatic dialing
• Automatic scanning of voicemail
• Automated missed call returning
• Call recording, logging, and management
• Simultaneous calling ability

However, implementing a VoIP phone service and identifying the right VoIP dialer provider to suit your business needs can be an overwhelming task, given the number of ready-to-use online VoIP service providers available. To simplify your job, we have compiled a list of the best business VoIP dialer providers to help you decide which one is the best. The list talks about these VoIP dialer providers’ most popular features, website links, and how to use guides. Let’s get cracking.

Best business VoIP dialer providers

#1. 3CX

The 3CX Softphone is a software-based VoIP phone that allows users to make and receive calls from their computer or mobile device. It is designed to work with the 3CX PBX (Private Branch Exchange) system, which is a software-based phone system that replaces traditional PBX hardware. And with their new edition, 3CX StartUP, small business can have a complete, low cost and reliable communication solution free forever.

• VoIP calls
• Seamless integration with 3CX PBX
• Easy to use interface
• HD audio and video calls
• Presence status
• Instant messaging (Live chat, Facebook, SMS & WhatsApp)
• Easy installation
• Customizable interface

#2. Tragofone

Tragofone is one of the best business VoIP dialer app, which is based on WebRTC, can be white-labeled, and can be customized according to your business needs. Apart from regular call forwarding, call routing, and other such vanilla features, Tragofone offers much more. Some of the unique Tragofone features:

• SIP extensions on users’ smartphones to support remote working
• WebRTC technology
• Auto-provisioning
• White labeling
• Push notifications
• On-demand customization
• Seamless integration with existing tools
• Supports legacy SIP servers
• Supports WiFi, 3G, and 4G networks
• Mobile app compatible with both Android and iPhone

#3. RingCentral

RingCentral offers cloud VoIP communications and collaboration solutions for businesses and is device-independent. They have a VoIP dialer for Android, a VoIP dialer for iPhone, and VoIP dialer for PC as well. It is an all-in-one video conferencing, cloud phone, and team messaging VoIP solution. Some features of RingCentral:

• Call forwarding facility
• HD quality video and web conferencing
• Online meeting of up to 100 participants
• Presence in 100+ countries
• Both Android and iOS apps are available
• Free 15-day trial

#4. Vonage

Vonage is one of the most reliable cloud-based VoIP systems offering more than 50 phone features and integrated solutions. One of its USPs is its intuitive video collaboration solution to help teams collaborate seamlessly within the organization. Some features of Vonage:

• Enables you to schedule video meetings from your calendar
• Both desktop and mobile app (Android and iOS) are available
• Unlimited messaging
• Integrates seamlessly with Salesforce, Microsoft Dynamics, Office 365, G Suite, and more
• Option to get a local number in  60+ countries, including Canada, China, Hong Kong, India, Macau, Malaysia, United States, and many more.
• Free 14-day trial

#5. Ooma

Ooma is a business phone packed with features like voicemail and ACD (automatic call distribution), making it an apt choice for small business owners. With Ooma Office, port your current number with ease. Some features of Ooma:

• Smartphone compatible VoIP dialer
• Choose a local and toll-free number of your choice
• Let’s a user transfer incoming calls to another phone
• Stellar 24/7 customer support
• Call conference/forwarding/routing and call recording
• Option to get a local number in 55+ countries, including Canada, the United Kingdom, India, and many more
• Free 30-day trial

#6. AirCall

AirCall is yet another cloud-based VoIP phone application suitable for small businesses.  If you are a small business looking to set up a call center you can do so with AirCall without installing any hardware. Some features of AirCall:

• Supports remote teams
• Integrates  seamlessly with tools like Intercom, Salesforce, Shopify, Slack, and more
• Comes with a power dialer to book meetings with ease
• Call Conference, Call Forwarding, Call Routing, Call Recording, Interactive Voice Response (IVR)
• Option to get a local number in 6+ countries
• Free 7-day trial without any credit card details

#7. Nextiva

Nextiva is a leading business VoIP dialer provider with features that help to enhance the overall productivity and efficiency of your team. It enables enterprises to deploy cloud-based contact centers for outbound and inbound calling campaigns, making it an excellent choice for remote and hybrid teams. Some features that make Nextiva stand out to comprise:

• Caller ID
• Automated client feedback
• A central repository of all communication and data
• Customer interaction history with business easily trackable
• Real-time tracking of every client.
• Online fax, text message, and SMS.
• Pre-recorded welcome message for incoming calls
• Call Forwarding, Call Routing
• Option to get a local number in Canada, United Kingdom, United States, and Puerto Rico
• Option to get multiple phone numbers and also local and international virtual numbers.
• Free 30-Day Trial

Choosing the right business VoIP dialer provider

Sure our list will help you in choosing a business VoIP provider that best suits your needs but only when you know what exactly to look for in a service provider. Here’s a roundup of what you must look for.

#1. Pricing

Does the tariff plan your selected provider offers suit your budget and is he charging you fairly? To get an idea of the pricing, research how much competition is spending on such services and take a quote from 3 different vendors to compare.

#2. Ease of installation

A very complex installation means extra manpower costs and, at times, infrastructure. Look for something that is easy to install and requires no hardware and infrastructure investment. Especially if you are a small business. A communication solution like Tragofone may be a perfect one.

#3. Multiple device support

Your business VoIP dialer must be able to support different devices such as desktops, laptops, smartphones, and tablets and allow multiple users to use the system simultaneously.

#4. Option to operate in multiple countries

No reasons for guessing why. Businesses, be they big or small, are no more confined to their country’s geographical borders. They are operating in other countries too besides their home ground, and customers and employees in other countries need to be connected and hence local numbers in every country one is operating in.

Other important factors and features to look for when identifying a VoIP dialer provider should be:

• Call quality (HD audio/video)
• Call blocking, forwarding, Automatic Call Distributor (ACD), IVR
• File and media sharing capabilities

Now that you are fully equipped with the knowledge on how to choose a business VoIP dialer and also aware of some of the top names in the segment take the plunge. But hey, book a demo, do a trial run, and see what works best for you.